Out as Poly at Work

During one of the periods today that Facebook wasn’t down, a friend who makes use of the platform shared a Facebook post with me, which read:

Has anyone informed work/colleagues about being ENM and how was it received?

I’ve informed a few colleagues but I am considering informing my team as part of my Team Champion and EDI role.

I’ve been “out” at every one of the employers1 since I entered into my first open/nonmonogamous relationship a couple of decades ago.

I didn’t do so immediately: in fact, I waited almost until the point that coming out was an academic necessity! The point at which it was only a matter of time before somebody thought they’d caught us “cheating”… or else because I didn’t want to have to lie to coworkers about e.g. from whom a romantic gift might have come.

Laptop and mug alongside a notebook and pencil. In the notebook is written "TODO: 1. Come out to colleagues. 2. ???. 3. Profit."
I guess I’ll squeeze in “come out to colleagues” in between the project planning meeting and working on rolling out the server upgrades.

Here’s how it went to be “out” at each of the three full-time jobs I’ve held over that period:

SmartData

We lived and worked in and around a small town, and in our small tight-knit team we all had a reasonable handle on what was going on in one another’s personal lives. By the time I was actively in a relationship with Ruth (while still in a relationship with Claire, whom all my coworkers had met at e.g. office parties and the like), it just seemed prudent to mention it, as well as being honest and transparent.

Dan with coworkers and friends drinking in a pub.
This photograph – featuring some of my coworkers – was taken in 2005. At that point, they probably all thought of me as a regular, normal person. At least, as far as my relationship structure was concerned. Not in any other way. Obviously.

It went fine. And it made Monday watercooler conversations about “who what I did at the weekend” simpler. Being a small team sharing a single open-plan office meant that I was able to mention my relationship status to literally the entire company at once, and everybody took it with a shrug of noncommittal acceptance.

The Bodleian Libraries

The Bodleian Libraries was a much bigger beast, and in turn a part of the massive University of Oxford. It was big enough to have a “LGBT+ Staff” network within its Equality and Diversity unit, within which – because of cultural intersections2 – I was able to meet a handful of other poly folk at the University.

Dan poses with Bodleian coworkers in front of a party feast in a low-ceilinged office.
This motley crew were exactly as warm and accepting a bunch as you could ask for.

I mentioned very early on – as soon as it came up organically – the structure of the relationship I was in, and everybody was cool (or failing that, at least professional) about it. Curious coworkers asked carefully-crafted questions, and before long (and following my lead) my curious lifestyle choices were as valid a topic for light-hearted jokes as anything else in that fun and gossipy office.

And again: it paid-off pragmatically, especially when I took parental leave after the birth of each of our two kids3.

It also helped defuse a situation when I was spotted by a more-distant coworker on my way back from a lunchtime date with a lover who wasn’t Ruth, and my confused colleague introduced herself to the woman that she assumed must’ve been the partner she’d heard about. When I explained that no, this is a different person I’m seeing my colleague seemed taken aback, and I was glad to be able to call on a passing coworker who knew me better to back me up in my assertion that no, this wasn’t just me trying to lie to cover some illicit work affair! Work allies are useful.

Automattic

I’ve been with Automattic for four and a half years now, and this time around I went one step further in telling potential teammates about my relationship structure by mentioning it in my “Howdymattic” video – a video introduction new starters are encouraged to record to say hi to the rest of the company4.

Framegrab from Dan's Howdymattic video showing him making a "V" shape with his fingers alongside a diagram of his V-shaped relationship.
Some full-on MSPaint grade titling made it into that video, didn’t it?

A convenient side-effect of this early coming-out was that I found myself immediately inducted into the “polymatticians” group – a minor diversity group within Automattic, comprising a massive 1.2% of the company, who openly identify as engaging in nonmonogamous relationships5!

That was eye-opening. Not only does Automattic have a stack of the regular inclusivity groups you might expect from a big tech company (queer, Black, women, trans, neurodiverse) and a handful of the less-common ones (over-40s, cancer survivors, nondrinkers, veterans), they’ve also got a private group for those of us who happen to be both Automatticians and in (or inclined towards) polyamorous relationships. Mind blown.

My relationship structure’s been… quietly and professionally accepted. It doesn’t really come up (why would it? in a distributed company it has even less-impact on anything than it did in my previous non-distributed roles)… outside of the “polymatticians” private space.

In summary: I can recommend being “out” at work. So long as you’d feel professionally safe to do so: relationship structure isn’t necessarily a protected characteristic (it’s complicated), and even if it were you might be careful about mentioning it in some environments. It’s great to have the transparency to not have to watch your words when a coworker asks about “your partner”. Plus being free to be emotionally honest at work is just good for your mental wellbeing, in my opinion! If you trust your coworkers, be honest with them. If you don’t… perhaps you need to start looking for a better job?

Footnotes

1 I’m not counting my freelance work during any of those periods, although I’ve been pretty transparent with them too.

2 Let’s be clear: most queer folks, just like most straight folks, seem to be similarly-inclined towards monogamy. But ethnical non-monogamy in various forms seems to represent a larger minority within queer communities than outside them. There’s all kinds of possible reasons for this, and smarter people than me have written about them, but personally I’m of the opinion that, for many, it stems from the fact that by the time you’re societally-forced to critically examine your relationships, you might as well go the extra mile and decide whether your relationship structure is right for you too. In other words: I suspect that cis hetro folks would probably have a proportional parity of polyamory if they weren’t saturated with media and cultural role models that show them what their relationship “should” look like.

3 Unwilling to lie, I made absolutely clear that I was neither the father of either of them nor the husband of their mother (among other reasons, the law prohibits Ruth from marrying me on account of being married to JTA), but pointed out that my contract merely stipulated that I was the partner of a birth parent, which was something I’d made completely clear since I first started working there. I’m not sure if I was just rubber-stamped through the University’s leave process as a matter of course or if they took a deeper look at me and figured “yeah, we’re not going to risk picking a legal fight with that guy”, but I got my leave granted.

4 If you enjoyed my “Howdymattic”, you’ll probably also love the outtakes.

5 There are dozens of us! Dozens!

Laptop and mug alongside a notebook and pencil. In the notebook is written "TODO: 1. Come out to colleagues. 2. ???. 3. Profit."× Dan with coworkers and friends drinking in a pub.× Dan poses with Bodleian coworkers in front of a party feast in a low-ceilinged office.× Framegrab from Dan's Howdymattic video showing him making a "V" shape with his fingers alongside a diagram of his V-shaped relationship.×

Reading Rolled Papyri

One of my favourite parts of my former role at the Bodleian Libraries was getting to work on exhibitions. Not just because it was varied and interesting work, but because it let me get up-close to remarkable artifacts that most people never even get the chance to see.

Miniature model of an exhibition space, constructed using painted blocks and laid-out on the floor of an exhibition space.
We also got to play dollhouse, laying out exhibitions in miniature.

A personal favourite of mine are the Herculaneum Papyri. These charred scrolls were part of a private library near Pompeii that was buried by the eruption of Mount Vesuvius in 79 CE. Rediscovered from 1752, these ~1,800 scrolls were distributed to academic institutions around the world, with the majority residing in Naples’ Biblioteca Nazionale Vittorio Emanuele III.

Under-construction exhibition including a highly-reflective suit worn by volcano field researchers.
The second time I was in an exhibition room with the Bodleian’s rolled-up Herculaneum Papyri was for an exhibition specifically about humanity’s relationship with volcanoes.

As you might expect of ancient scrolls that got buried, baked, and then left to rot, they’re pretty fragile. That didn’t stop Victorian era researchers trying a variety of techniques to gently unroll them and read what was inside.

Blackened fragments of an unrolled papyrus.
Unrolling the scrolls tends to go about as well as you’d anticipate. A few have been deciphered this way. Many others have been damaged or destroyed by unrolling efforts.

Like many others, what I love about the Herculaneum Papyri is the air of mystery. Each could be anything from a lost religious text to, I don’t know, somebody’s to-do list (“buy milk, arrange for annual service of chariot, don’t forget to renew volcano insurance…”).1

In recent years, we’ve tried “virtually unrolling” the scrolls using a variety of related technologies. And – slowly – we’re getting there.

X-ray tomography is amazing, but it’s hampered by the fact that the ink and paper have near-equivalent transparency to x-rays. Plus, all the other problems. But new techniques are helping to overcome them.

So imagine my delight when this week, for the first time ever, a complete word was extracted from one of the carbonised, still-rolled-up scrolls from Herculaneum. Something that would have seemed inconceivable to the historians who first discovered and catalogued the scrolls is now possible, thanks to their careful conservation over the years along with the steady advance of technology.

Computer-assisted photograph showing visible letters on a rolled scroll, with highlighting showing those that can be deciphered, forming a word.
The word appears to be “purple”: either πορφύ̣ρ̣ας̣ (a noun, similar to how we might say “pass the purple [pen]” or πορφυ̣ρ̣ᾶς̣: if we can decode more words around it then it which might become clear from the context.
Anyway, I thought that was exciting news so I wanted to share.

Footnotes

1 For more-serious academic speculation about the potential value of the scrolls, Richard Carrier’s got you covered.

Miniature model of an exhibition space, constructed using painted blocks and laid-out on the floor of an exhibition space.× Under-construction exhibition including a highly-reflective suit worn by volcano field researchers.× Blackened fragments of an unrolled papyrus.× Computer-assisted photograph showing visible letters on a rolled scroll, with highlighting showing those that can be deciphered, forming a word.×

Bodley and the Bookworms – Scan and Deliver

This article is a repost promoting content originally published elsewhere. See more things Dan's reposted.

You know that strange moment when you see your old coworkers on YouTube doing a cover of an Adam and the Ants song? No: just me?

Still good to see the Bodleian put a fun spin on promoting their lockdown-friendly reader services. For some reason they’ve marked this video “not embeddable” (?) in their YouTube settings, so I’ve “fixed” the copy above for you.

Maps that Talk

This article is a repost promoting content originally published elsewhere. See more things Dan's reposted.

A former colleague talks about some of the artefacts from the Bodleian’s collections that didn’t make it into the Talking Maps exhibition (one of the last exhibitions I got to work on during my time there; indeed, you’ll see plenty of pictures from it in my post about making digital interactives). I was particularly pleased by the Soviet map of Oxford, but everything Nick presents in this video is pretty awesome: it’s a great reminder that for every fantastic exhibition you see at a good museum, there’s always at least as much material “behind the scenes” that you’re missing out on!

Without The Bod

Eight years, six months, and one week after I started at the Bodleian, we’ve gone our separate ways. It’s genuinely been the nicest place I’ve ever worked; the Communications team are a tightly-knit, supportive, caring bunch of diverse misfits and I love them all dearly, but the time had come for me to seek my next challenge.

(For anybody out-of-the-loop, I’m moving to Automattic after surviving their amazing, mind-expanding recruitment process).

Bodleian staff badge and keyring
My imminent departure began to feel real when I turned over my badge and gun card and keys.

Being awesome as they are, my team threw a going-away party for me, complete with food from Najar’s Place, about which I’d previously raved as having Oxford’s best falafels. I wasn’t even aware that Najar’s place did corporate catering… actually, it’s possible that they don’t and this was just a (very) special one-off.

Partry platters courtesy of Najar's Place along with drinks and cake.
Start from the left, work towards the right.

Following in the footsteps of recent team parties, they’d even gotten a suitably-printed cake with a picture of my face on it. Which meant that I could leave my former team with one final magic trick, the never-before-seen feat of eating my own head (albeit in icing form).

Dan on a cake
Of course, the first thing I was asked to do was to put a knife through my own neck.

As the alcohol started to work, I announced an activity I’d planned: over the weeks prior I’d worked to complete but not cash-in reward cards at many of my favourite Oxford eateries and cafes, and so I was now carrying a number of tokens for free burritos, coffees, ice creams, smoothies, pasta and more. Given that I now expect to spend much less of my time in the city centre I’d decided to give these away to people who were able to answer challenge questions presented – where else? – on our digital signage simulator.

"Play Your Shards Right" on the big screen.
Among the games was Play Your Shards Right, a game of “higher/lower” played across London’s skyscrapers.

I also received some wonderful going-away gifts, along with cards in which a few colleagues had replicated my long tradition of drawing cartoon animals in other people’s cards, by providing me with a few in return.

Coworkers competing agressively for tiny prizes.
“Wait… all of these Javascript frameworks look like they’re named after Pokémon!”

Later, across the road at the Kings’ Arms and with even more drinks inside of me, I broke out the lyrics I’d half-written to a rap song about my time at the Bodleian. Because, as I said at the time, there’s nothing more-Oxford than a privileged white boy rapping about how much he’d loved his job at a library (video also available on QTube [with lyrics] and on Videopress).

It’s been an incredible 8½ years that I’ll always look back on with fondness. Don’t be strangers, guys!

Dan says goodbye to Bodleian colleagues
My department’s made far too much use out of that “Sorry you’re leaving” banner, this year. Here’s hoping they get a stabler, simpler time next year.
Bodleian staff badge and keyring× Partry platters courtesy of Najar's Place along with drinks and cake.× Dan on a cake× "Play Your Shards Right" on the big screen.× Coworkers competing agressively for tiny prizes.× Dan says goodbye to Bodleian colleagues×

Shredding eight years of old payslips

I’ve just cleared out my desk at the Bodleian in anticipation of my imminent departure and discovered that I’ve managed to successfully keep not only my P60s but also every payslip I’ve ever received in the 8½ years I’ve worked there. At a stretch, I might just end up requiring those for the current tax year but I can’t conceive of any reason I’ll ever need the preceding hundred or so of them, so the five year-old and I shredded them all.

If you’ve ever wanted to watch five solid minutes of cross-cut shredding shot from an awkwardly placed mobile phone camera, this is the video for you. Everybody else can move along.

Also available on QTube and on VideoPress.

Using the Web for Exhibition Interactives

As part of the preparing to leave the Bodleian I’ve been revisiting a lot of the documentation I’ve written over the last eight years. It occurred to me that I’ve never written publicly about how the Bodleian’s digital signage/interactives actually work; there are possible lessons to learn.

The Bodleian‘s digital signage is perhaps more-diverse, both in terms of technology and audience, than that of most organisations. We’ve got signs in areas that are exclusively reader-facing to help students and academics find what they’re looking for, signs in publicly accessible rooms that advertise and educate, and signs in gallery spaces upon which we try to present engaging and often-interactive content to support exhibitions.

Test digital signage screen showing My Little Pony: Friendship is Magic
Getting an extra touchscreen for the office for prototyping/user testing purposes was great, even when it wasn’t showing MLP: FiM.

Throughout those three spheres, we’ve routinely delivered a diversity of content (let’s just ignore the countdown clock, for now…). Traditional directional signage, advertisements, games, digital exhibitions, interpretation, feedback surveys…

In the vast majority of cases – and this is where the Bodleian’s been unusual (though certainly not unique) among cultural sector institutions – we’ve created those in-house rather than outsourcing them.

Dan sings into a screwdriver handle alongside three touchscreens.
Using off-the-shelf technology also allows the Bodleian to in-house much of their hardware maintenance, as a secondary part of other job roles. Singing into your screwdriver remains optional, though.

To do this economically – the volume of work on interactive signage is inconsistent throughout the year – we needed to align the skills required with skills used elsewhere in the organisation. To do this, we use the web as our medium! Collectively, the Bodleian’s Digital Communications team already had at least some experience in programming, web design, graphic design, research, user testing, copyediting etc.: the essential toolkit for web application development.

Pong on the Heritage Window (video wall) and a Tolkien-themed quiz on an i-Board (upright touchscreen)
Whether you were playing Pong on the video wall at the back or testing your Middle-earth knowledge on the touchscreen at the front… behind the scenes you were interacting with a web page I wrote.

By shifting our digital signage platform to lean heavily on web technologies, we were able to leverage talented people we already had to produce things that we might otherwise have had to outsource. This, in turn, meant that more exhibitions and displays get digital enhancement, on a shorter turnaround.

It also means that there’s a tighter integration between exhibition content and content for web and social media: it’s easier for us to re-use content across multiple platforms. Sometimes we’ve even made our digital interactives, or adapted version of them, available directly online, allowing our exhibitions to reach people that can’t get to our physical spaces at all.

Kiosk interface for an Ada Lovelace display in 2015.
Because we’re able to produce our own content on-demand, even our smaller, shorter-duration displays can have hands-on digital interactives associated with them.

On to the technology! We’re using a real mixture of tech: when it’s donated or reclaimed from previous projects (and when the bidding and acquisition processes are, well… as you’d expect at the University of Oxford), you learn not to say no to freebies. Our fleet includes:

  • Samsung Android tablets with freestanding kiosk frames. We run the excellent-value Kiosk Browser Lockdown app on these, which loads on boot and prevents access to anything but a specified website.
  • Onelan NTBs connected to a mixture of touch and non-touch screens, wall-mounted or in kiosk frames. We use Onelan’s standard digital signage features as well as – for interactive content – their built-in touch-capable web browser.
  • Dell PCs of the standard variety supplied by University IT services, connected to wall-mounted touch screens, running Google Chrome in Kiosk Mode. More on this below.
Chrome Dev Tools showing the Sheldonian Bust "Thinking 3D" exhibit
The browsers’ responsive simulators are invaluable when we’re targeting signage at five (!) different resolutions.

When you’re developing content for a very small number of browsers and a limited set of screen sizes, you quickly learn to throw a lot of “best practice” web development out of the window. You’ll never come across a text browser or screen reader, so alt-text doesn’t matter. You’ll never have to rescale responsively, so you might as well absolutely-position almost everything. The devices are all your own, so you never need to ask permission to store cookies. And because you control the platform, you can get away with making configuration tweaks to e.g. allow autoplaying videos with audio. Coming from a conventional web developer background to producing digital signage content makes feels incredibly lazy.

Shakespeare's Dead
Helping your users see your interactive as “app-like” rather than “web-like” encourages them to feel comfortable engaging with it in ways uncharacteristic of web pages. In our Shakespeare’s Dead interactive, for example, we started the experience in the middle of a long horizontally-scrolling “page”, which might feel very unusual in a conventional browser.

This is the “techy bit”. Skip it?

Using Chrome to run digital signage requires, in the Bodleian’s case, a couple of configuration tweaks and the right command-line switches. We use:

  • chrome://flags/#overscroll-history-navigation – disabling this prevents users from triggering “back”/”forward” by swiping with two fingers
  • chrome://flags/#pull-to-refresh – disabling this prevents the user from triggering a “refresh” by scrolling up beyond the top of the page (this only happens on some kinds of devices)
  • chrome://flags/#system-keyboard-lock – we don’t use attached keyboards, but if you do, you might want to set this flag so you can use the keyboard.lock() API to intercept e.g. ALT+F4 so users can’t escape the application
  • running on startup with e.g. chrome --kiosk --noerrdialogs --allow-file-access-from-files --disable-touch-drag-drop --incognito https://example.com/some/url
    • Kisok mode makes the browser run fullscreen and prevents e.g. opening additional tabs, giving an instant “app-like” experience. As we don’t have keyboards attached to our digital signage, this also prevents visitors from closing Chrome.
    • Turning off error dialogs reduces the risk that an error will result in an unslightly message to the user.
    • Enabling “file access from files” allows content hosted at file:// addresses to access content at other file:// addresses, which makes it possible to write “offline” sites (sometimes useful where we’re serving large videos or on previous occasions when WiFi has been shaky) that can still take advantage of features like the Fetch API.
    • Unless you need drag-and-drop, it’s simpler to disable it; this prevents a user long-press-and-dragging an image around the screen.
    • Incognito mode ensures that the browser doesn’t remember what site was showing last time it ran; our computers often end up switched off at the wall at the end of the day, and without this the browser will offer to load the site it had open last time, when it runs.
    • We usually host our interactives directly on the web, at “secret” addresses, and this is generally preferable to us as we can more-easily make on-the-fly adjustments to content (plus it makes it easier to hook up analytic tools).

"Talking Maps" exhibition panel showing bioproductivity map.
Be sure to test the capabilities of your hardware! Our Onelan NTBs, unlike your desktop PCs, can’t handle multitouch input, which affects the design of our user interfaces for these devices.

Meanwhile, in the application’s CSS code, we set * { user-select: none; } to prevent the user from highlighting text by selecting it with their finger. We also make heavy use of absolutely-sized/positioned, overflow: hidden blocks to ensure that scrollbars never appear, and CSS animations to make content feel dynamic and to draw attention to particular elements.

Annabel explores the Talking Maps digital interactives.
There’s no substitute for good testing. And there’s no stress-testing quite like letting a 5 year-old loose on your work.

Altogether, this approach gives the Bodleian the capability to produce engaging interactive content at low cost and using the existing skills of their digital and exhibitions teams. It’s not an approach that would work for every cultural institution: in particular, some of the Bodleian’s sister institutions already outsource the technical parts of their web work, and so don’t have the expertise in-house to share with a web-powered digital signage solution.

Shadows Out Of Time on a touchscreen
A few minor CSS tweaks to make the buttons finger-friendly and our Halloween game Shadows Out Of Time, which I’d already made web-friendly, was touchscreen-ready too. I wonder if they’ll get this one out again, this Halloween?

But for those museums that can fit into this model – or can adapt to do so in future – using the web to produce interactive digital content and digital signage is a highly cost-effective way to engage with visitors, even (or especially!) when dealing with short-lived and/or rotating displays.

It’s also been among my favourite parts of my job at the Bod these last 8½ years, and I’m sure I’ll miss it!

Test digital signage screen showing My Little Pony: Friendship is Magic× Dan sings into a screwdriver handle alongside three touchscreens.× Pong on the Heritage Window (video wall) and a Tolkien-themed quiz on an i-Board (upright touchscreen)× Kiosk interface for an Ada Lovelace display in 2015.× Chrome Dev Tools showing the Sheldonian Bust "Thinking 3D" exhibit× Shakespeare's Dead× "Talking Maps" exhibition panel showing bioproductivity map.× Annabel explores the Talking Maps digital interactives.× Shadows Out Of Time on a touchscreen×

Counting Down

I wasn’t sure that my whiteboard at the Bodleian, which reminds my co-workers exactly how many days I’ve got left in the office, was attracting as much attention as it needed to. If I don’t know what my colleagues don’t know about how I do my job, I can’t write it into my handover notes.

You have [20] work days left to ask Dan that awkward question.
Tick, tick, tick, tick, boom.
So I repurposed a bit of digital signage in the office with a bit of Javascript to produce a live countdown. There’s a lot of code out there to produce countdown timers, but mine had some very specific requirements that nothing else seems to “just do”. Mine needed to:
  • Only count down during days that I’m expected to be in the office.
  • Only count down during working hours.
  • Carry on seamlessly after a reboot.
Screen showing: "Dan will be gone in 153 hours, 54 minutes, 38 seconds."
[insert Countdown theme song here]
Naturally, I’ve open-sourced it in case anybody else needs one, ever. It’s pretty basic, of course, because I’ve only got a hundred and fifty-something hours to finish a lot of things so I only wanted to throw a half hour at this while I ate my lunch! But if you want one, just put in an array of your working dates, the time you start each day, and the number of hours in your workday, and it’ll tick away. You have [20] work days left to ask Dan that awkward question.× Screen showing: "Dan will be gone in 153 hours, 54 minutes, 38 seconds."×

“One of the best things about working at The Bodleian… Pretending to be a PhD student…”

This article is a repost promoting content originally published elsewhere. See more things Dan's reposted.

One of the best things about working at The Bodleian Libraries, University of Oxford? Pretending to be a PhD student for a photo shoot! Watch out for me appearing in a website near you…

Natalie pretends to be a PhD student.

My team and I do get up to some unusual stuff, it’s true. I took part in this photoshoot, too:

I’m absolutely not above selling out myself and my family for the benefit of some stock photos for the University, it seems. The sharp-eyed might even have spotted the kids in this video promoting the Ashmolean or a recent tweet by the Bodleian

Automattic Recruitment (days -179 to -51)

I recently announced that I’d accepted a job offer from Automattic and I’ll be starting work there in October. As I first decided to apply for the job 128 days ago – a nice round number – I thought I’d share with you my journey over the last 128 days.

Other people have written at length about their experience of being accepted (sometimes on the second or third attempt) or rejected by Automattic as well as about their interview process and the kind of person who works for them. Or if you prefer, there are more-objective articles about how Automattic’s hiring procedures are unique. My story, though is a work-in-progress: written contemporaneously and still unfolding (see if I’ve written more yet!).

The opening lines of Dan's initial interview with Automattic.
Automattic conduct their entire interview process via Slack online chat. I’ve still never spoken to any of my new co-workers by phone, let alone seen them in person. This is both amazing and terrifying.

Here’s my timeline so far:

Application (days -179 to -178)

Like many geeks, I keep a list of companies that I’ve fantasised about working for some day: mine includes the Mozilla Foundation and DuckDuckGo, for example, as well as Automattic Inc. In case it’s not obvious, I like companies that I feel make the Web a better place! Just out of interest, I was taking a look at what was going on at each of them. My role at the Bodleian, I realised a while ago, is likely to evolve into something different probably in the second-half of 2020 and I’d decided that when it does, that would probably be the point at which I should start looking for a new challenge. What I’d intended to do on this day 128 days ago, which we’ll call “day -179”, was to flick through the careers pages of these and a few other companies, just to get a better understanding of what kinds of skills they were looking for. I didn’t plan on applying for new jobs yet: that was a task for next-year-Dan.

Broad Street, Oxford
I love working here, but over the last 8 years I feel like I’ve “solved” all of the most-interesting problems.

But then, during a deep-dive into the things that make Automattic unique (now best-explained perhaps by this episode of the Distributed podcast), something clicked for me. I’d loved the creed for as long as I’d known about it, but today was the day that I finally got it, I think. That was it: I’d drunk the Kool-Aid, and it was time to send off an application.

I sat up past midnight on day -179, sending my application by email in the small hours of day -178. In addition to attaching a copy of my CV I wrote a little under 2,000 words about why I think I’m near-uniquely qualified to work for them: my experience of distributed/remote working with SmartData and (especially) Three Rings, my determination to remain a multidisciplinary full-stack developer despite increasing pressure to “pick a side”, my contributions towards (and use, since almost its beginning of) WordPress, and of course the diverse portfolio of projects large and small I’ve worked on over my last couple of decades as a software engineer.

VR Day at the Bodleian.
VR experiments are among the more-unusual things I’ve worked on at the Bodleian (let’s not forget that, strictly, I’m a web developer).

At the time of my application (though no longer, as a result of changes aimed at improving gender equality) the process also insisted that I include a “secret” in my application, which could be obtained by following some instructions and with only a modest understanding of HTTP. It could probably be worked out even by a developer who didn’t, with a little of the kind of research that’s pretty common when you’re working as a coder. This was a nice and simple filtering feature which I imagine helps to reduce the number of spurious applications that must be read: cute, I thought.

Automattic puzzle being solved
Fun and simple, and yet an effective way to filter out the worst of the spurious applications.

I received an automated reply less that a minute later, and an invitation to a Slack-based initial interview about a day and a half after that. That felt like an incredibly-fast turnaround, and I was quite impressed with the responsiveness of what must necessarily be a reasonably-complex filtering and process-management process… or perhaps my idea of what counts as “fast” in HR has been warped by years in a relatively slow-moving and bureaucratic academic environment!

Initial Interview (day -158)

I’ve got experience on both sides of the interview table, and I maintain that there’s no single “right” way to recruit – all approaches suck in different ways – but the approaches used by companies like Automattic (and for example Bytemark, who I’ve shared details of before) at least show a willingness to explore, understand, and adopt a diversity of modern practices. Automattic’s recruitment process for developers is a five-step (or something like that) process, with the first two stages being the application and the initial interview.

My initial interview took place 20 days after my application: entirely over text-based chat on Slack, of course.

Two men using laptops opposite one another.
For all you know, your interviewer might be hanging out in the same cafe or co-working space as you. But they probably aren’t. Right?

The initial interview covered things like:

  • Basic/conversational questions: Why I’d applied to Automattic, what interested me about working for them, and my awareness of things that were going on at the company at the moment.
  • Working style/soft skills: Questions about handling competing priorities in projects, supporting co-workers, preferred working and development styles, and the like.
  • Technical/implementation: How to realise particular ideas, how to go about debugging a specific problem and what the most-likely causes are, understanding clients/audiences, comprehension of different kinds of stacks.
  • My questions/lightweight chat: I had the opportunity to ask questions of my own, and a number of mine probed my interviewer as an individual: I felt we’d “clicked” over parts of our experience as developers, and I was keen to chat about some up-and-coming web technologies and compare our experiences of them! The whole interview felt about as casual and friendly as an interview ever does, and my interviewer worked hard to put me at ease.

Skills Test (day -154)

At the end of the interview, I was immediately invited to the next stage: a “skills test”: I’d be given access to a private GitHub repository and a briefing. In my case, I was given a partially-implemented WordPress plugin to work on: I was asked to –

  • add a little functionality and unit tests to demonstrate it,
  • improve performance of an existing feature,
  • perform a security audit on the entire thing,
  • answer a technical question about it (this question was the single closest thing to a “classic programmer test question” that I experienced), and
  • suggest improvements for the plugin’s underlying architecture.

I was asked to spend no more than six hours on the task, and I opted to schedule this as a block of time on a day -154: a day that I’d have otherwise been doing freelance work. An alternative might have been to eat up a couple of my evenings, and I’m pretty sure my interviewer would have been fine with whatever way I chose to manage my time – after all, a distributed workforce must by necessity be managed firstly by results, not by approach.

Dan using his computer with John and Annabel on his lap.
Scheduling my code test for a period when the kids were out of the house allowed me to avoid this kind of juggling act.

My amazingly-friendly “human wrangler” (HR rep), ever-present in my Slack channel and consistently full of encouragement and joy, brought in an additional technical person who reviewed my code and provided feedback. He quite-rightly pulled me up on my coding standards (I hadn’t brushed-up on the code style guide), somewhat-monolithic commits, and a few theoretical error conditions that I hadn’t accounted for, but praised the other parts of my work.

Most-importantly, he stated that he was happy to recommend that I be moved forward to the next stage: phew!

Trial (days -147 through -98)

Of all the things that make Automattic’s hiring process especially unusual and interesting, even among hip Silicon Valley(-ish, can a 100% “distributed” company really be described in terms of its location?) startups, probably the most (in)famous is the trial contract. Starting from day -147, near the end of May, I was hired by Automattic as a contractor, given a project and a 40-hour deadline, at $25 USD per hour within which to (effectively) prove myself.

As awesome as it is to be paid to interview with a company, what’s far more-important is the experience of working this way. Automattic’s an unusual company, using an unusual workforce, in an unusual way: I’ve no doubt that many people simply aren’t a good fit for distributed working; at least not yet. (I’ve all kinds of thoughts about the future of remote and distributed working based on my varied experience with which I’ll bore you another time.) Using an extended trial as an recruitment filter provides a level of transparency that’s seen almost nowhere else. Let’s not forget that an interview is not just about a company finding the right employee for them but about a candidate finding the right company for them, and a large part of that comes down to a workplace culture that’s hard to define; instead, it needs to be experienced.

For all that a traditional bricks-and-mortar employer might balk at the notion of having to pay a prospective candidate up to $1,000 only to then reject them, in addition to normal recruitment costs, that’s a pittance compared to the costs of hiring the wrong candidate! And for a company with an unusual culture, the risks are multiplied: what if you hire somebody who simply can’t hack the distributed lifestyle?

Automattic "Trial Code Wrangler" Contract
Page 1 of 6, all written in the USA dialect of legalese, but the important part is right there at the top: the job title is “Trial Code Wrangler”. Yeah.

It was close to this point, though, that I realised that I’d made a terrible mistake. With an especially busy period at both the Bodleian and at Three Rings and deadlines looming in my masters degree, as well as an imminent planned anniversary break with Ruth, this was not the time to be taking on an additional piece of contract work! I spoke to my human wrangler and my technical supervisor in the Slack channel dedicated to that purpose and explained that I’d be spreading my up-to-40-hours over a long period, and they were very understanding. In my case, I spent a total of 31½ hours over six-and-a-bit weeks working on a project clearly selected to feel representative of the kinds of technical problems their developers face.

That’s reassuring to me: one of the single biggest arguments against using “trials” as a recruitment strategy is that they discriminate against candidates who, for whatever reason, might be unable to spare the time for such an endeavour, which in turn disproportionately discriminates against candidates with roles caring for other (e.g. with children) or who already work long hours. This is still a problem here, of course, but it is significantly mitigated by Automattic’s willingness to show significant flexibility with their candidates.

I was given wider Slack access, being “let loose” from the confines of my personal/interview channel and exposed to a handful of other communities. I was allowed to mingle amongst not only the other developers on trial (they have their own channel!) but also other full-time staff. This proved useful – early on I had a technical question and (bravely) shouted out on the relevant channel to get some tips! After every meaningful block of work I wrote up my progress via a P2 created for that purpose, and I shared my checkins with my supervisors, cumulating at about the 20-hour mark in a pull request that I felt was not-perfect-but-okay…

My project in GitHub Desktop
I’m normally more of a command-line git users, but I actually really came to appreciate the GitHub Desktop diff interface while describing my commits during this project.

…and then watched it get torn to pieces in a code review.

Everything my supervisor said was fair, but firm. The technologies I was working with during my trial were ones on which I was rusty and, moreover, on which I hadn’t enjoyed the benefit of a code review in many, many years. I’ve done a lot of work solo or as the only person in my team with experience of the languages I was working in, and I’d developed a lot of bad habits. I made a second run at the pull request but still got shot down, having failed to cover all the requirements of the project (I’d misunderstood a big one, early on, and hadn’t done a very good job of clarifying) and having used a particularly dirty hack to work-around a unit testing issue (in my defence I knew what I’d done there was bad, and my aim was to seek support about the best place to find documentation that might help me solve it).

I felt deflated, but pressed on. My third attempt at a pull request was “accepted”, but my tech supervisor expressed concerns about the to-and-fro it had taken me to get there.

Finally, in early July (day -101), my interview team went away to deliberate about me. I genuinely couldn’t tell which way it would go, and I’ve never in my life been so nervous to hear back about a job.

A large part of this is, of course, the high esteem in which I hold Automattic and the associated imposter syndrome I talked about previously, which had only been reinforced by the talented and knowledgable folks there I’d gotten to speak to during my trial. Another part was seeing their recruitment standards in action: having a shared space with other candidate developers meant that I could see other programmers who seemed, superficially, to be doing okay get eliminated from their trials – reality TV style! – as we went along. And finally, there was the fact that this remained one of my list of “dream companies”: if I didn’t cut it by this point in my career, would I ever?

Dan, via Slack, says "I'm on the edge of my seat here! Shall look forward to hearing from you all when the time comes." and shared a picture of a nervous Fluttershy.
Two days later, on day -99, I shared what felt like an appropriate My Little Pony: Friendship is Magic GIF with the interview team via Slack.

It took 72 hours after the completion of my trial before I heard back.

I was to be recommended for hire.

Slack message recommending me for hire.
On day -98 I literally jumped for joy. This was a hugely exciting moment.

It was late in the day, but not too late to pour myself a congratulatory Caol Ila.

Dan with a whisky.
OMGOMGOMGOMG.

Final Interview (day -94)

A lot of blog posts about getting recruited by Automattic talk about the final interview being with CEO Matt Mullenweg himself, which I’d always thought must be an unsustainable use of his time once you get into the multiple-hundreds of employees. It looks like I’m not the only one who thought this, because somewhere along the line the policy seems to have changed and my final interview was instead with a human wrangler (another super-friendly one!).

That was a slightly-disappointing twist, because I’ve been a stalker fanboy of Matt’s for almost 15 years… but I’ll probably get to meet him at some point or other now anyway. Plus, this way seems way-more logical: despite Matt’s claims to the contrary, it’s hard to see Automattic as a “startup” any longer (by age alone: they’re two years older than Twitter and a similar age to Facebook).

The final interview felt mostly procedural: How did I find the process? Am I willing to travel for work?  What could have been done differently/better?

Conveniently, I’d been so enthralled by the exotic hiring process that I’d kept copious notes throughout the process, and – appreciating the potential value of honest, contemporaneous feedback – made a point of sharing them with the Human League (that’s genuinely what Automattic’s HR department are called, I kid you not) before the decision was announced as to whether or not I was to be hired… but as close as possible to it, so that it could not influence it. My thinking was this: this way, my report couldn’t help but be honest and unbiased by the result of the process. Running an unusual recruitment strategy like theirs, I figured, makes it harder to get honest and immediate feedback: you don’t get any body language cues from your candidates, for a start. I knew that if it were my company, I’d want to know how it was working not only from those I hired (who’d be biased in favour it it) and from those who were rejected (who’d be biased against it and less-likely to be willing to provide in-depth feedback in general).

I guess I wanted to “give back” to Automattic regardless of the result: I learned a lot about myself during the process and especially during the trial, and I was grateful for it!

Dollars! Photo courtesy Alexander Mils, via Pexels.
Show me the money!

One part of the final interview, though, was particularly challenging for me, even though my research had lead me to anticipate it. I’m talking about the big question that basically every US tech firm asks but only a minority of British ones do: what are your salary expectations?

As a Brit, that’s a fundamentally awkward question… I guess that we somehow integrated a feudalistic class system into a genetic code: we don’t expect our lords to pay us peasants, just to leave us with enough grain for the winter after the tithes are in and to protect us from the bandits from the next county over, right? Also: I’ve known for a long while that I’m chronically underpaid in my current role. The University of Oxford is a great employer in many ways but if you stay with them for any length of time then it has to be for love of their culture and their people, not for the money (indeed: it’s love of my work and colleagues that kept me there for the 8+ years I was!).

Monty Python and the Quest for the Holy Grail.
I’m pretty sure that most Brits are at least a little uncomfortable, even, when Dennis gives lip to King Arthur in Monty Python and the Holy Grail.

Were this an in-person interview, I’d have mumbled and shuffled my feet: you know, the British way. But luckily, Slack made it easy at least for me to instead awkwardly copy-paste some research I’d done on StackOverflow, without which, I wouldn’t have had a clue what I’m allegedly-worth! My human wrangler took my garbled nonsense away to do some internal research of her own and came back three hours later with an offer. Automattic’s offer was very fair to the extent that I was glad to have somewhere to sit down and process it before responding (shh… nobody tell them that I am more motivated by impact than money!): I hadn’t been emotionally prepared for the possibility that they might haggle upwards.

Three months on from writing my application, via the longest, most self-reflective, most intense, most interesting recruitment process I’ve ever experienced… I had a contract awaiting my signature. And I was sitting on the edge of the bath, trying to explain to my five year-old why I’d suddenly gone weak at the knees.

John in the Clarendon Quad.
I wanted to insert another picture of the outside of my office at the Bodleian here, but a search of my photo library gave me this one and it was too adorable to not-share.

Getting Access (day -63)

A month later – a couple of weeks ago, and a month into my three-month notice period at the Bodleian – I started getting access to Auttomatic’s computer systems. The ramp-up to getting started seems to come in waves as each internal process kicks off, and this was the moment that I got the chance to introduce myself to my team-to-be.

"Automattic Bot" brings me into my team-to-be's Slack channel.
I can see my team… and they can see me? /nervous wave/

I’d been spending occasional evenings reading bits of the Automattic Field Guide – sort-of a living staff handbook for Automatticians – and this was the moment when I discovered that a lot of the links I’d previously been unable to follow had suddenly started working. You remember that bit in $yourFavouriteHackerMovie where suddenly the screen flashes up “access granted”, probably in a green terminal font or else in the centre of a geometric shape and invariably accompanied by a computerised voice? It felt like that. I still couldn’t see everything – crucially, I still couldn’t see the plans my new colleagues were making for a team meetup in South Africa and had to rely on Slack chats with my new line manager to work out where in the world I’d be come November! – but I was getting there.

Getting Ready (day -51)

The Human League gave me a checklist of things to start doing before I started, like getting bank account details to the finance department. (Nobody’s been able to confirm nor denied this for me yet, but I’m willing to bet that, if programmers are Code Wranglers, devops are Systems Wranglers, and HR are Human Wranglers, then the finance team must refer to themselves as Money Wranglers, right?)

They also encouraged me to get set up on their email, expenses, and travel booking systems, and they gave me the password to put an order proposal in on their computer hardware ordering system. They also made sure I’d run through their Conflict of Interest checks, which I’d done early on because for various reasons I was in a more-complicated-than-most position. (Incidentally, I’ve checked and the legal team definitely don’t call themselves Law Wranglers, but that’s probably because lawyers understand that Words Have Power and must be used correctly, in their field!)

Mac development environment.
Wait wait wait… let me get this straight… you’ve never met me nor spoken to me on the phone and you’re willing to post a high-end dev box to me? A month and a half before I start working for you?

So that’s what I did this week, on day -51 of my employment with Automattic. I threw a couple of hours at setting up all the things I’d need set-up before day 0, nice and early.

I’m not saying that I’m counting down the days until I get to start working with this amazing, wildly-eccentric, offbeat, world-changing bunch… but I’m not not saying that, either.

The opening lines of Dan's initial interview with Automattic.× Broad Street, Oxford× VR Day at the Bodleian.× Automattic puzzle being solved× Two men using laptops opposite one another.× Dan using his computer with John and Annabel on his lap.× Automattic "Trial Code Wrangler" Contract× My project in GitHub Desktop× Dan, via Slack, says "I'm on the edge of my seat here! Shall look forward to hearing from you all when the time comes." and shared a picture of a nervous Fluttershy.× Slack message recommending me for hire.× Dan with a whisky.× Dollars! Photo courtesy Alexander Mils, via Pexels.× Monty Python and the Quest for the Holy Grail.× John in the Clarendon Quad.× "Automattic Bot" brings me into my team-to-be's Slack channel.× Mac development environment.×

Shifting into Automattic

In October of this year – after eight years, six months, and five days with the Bodleian Libraries – I’ll be leaving for pastures new. Owing to a combination of my current work schedule, holidays, childcare commitments and conferences, I’ve got fewer than 29 days left in the office.

Dan's whiteboard: "You have [29] work days left to ask Dan that awkward question".
I’ve been keeping a countdown on my whiteboard to remind my colleagues to hurry up and ask me anything they need in order to survive in my absence.
Instead, I’ll be starting work with Automattic Inc.. You might not have heard of them, but you’ve definitely used some of their products, either directly or indirectly. Ever hear of WordPress.com, WooCommerce, Gravatar or Longreads? Yeah; that’s the guys.
Automatic gear stick.
It’s a gear stick. For an automatic car. ‘Cos I’m “shifting into Automattic”. D’you get it? Do you? Do you?

I’m filled with a mixture of joyous excitement and mild trepidation. It’s mostly the former, thankfully, but there’s still a little nervousness there too. Mostly it’s a kind of imposter syndrome, I guess: Automattic have for many, many years been on my “list of companies I’d love to work for, someday”, and the nature of their organisation means that they have their pick of many of the smartest and most-talented geeks in the world. How do I measure up?

Dan in the Rewley Library at the University of Oxford.
During my final months I’m taking the opportunity to explore bits of the libraries I’ve not been to before. Y’know, before they revoke my keycard.

It’s funny: early in my career, I never had any issue of imposter syndrome. I guess that when I was young and still thought I knew everything – fuelled by a little talent and a lot of good fortune in getting a head-start on my peers – I couldn’t yet conceive of how much further I had to go. It took until I was well-established in my industry before I could begin to know quite how much I didn’t know. I’d like to think that the second decade of my work as a developer has been dominated by unlearning all of the things that I did wrong, while flying by the seat of my pants, in the first decade.

Roof of the Clarenon Building, Broad Street, University of Oxford, showing the Muses.
I’ll be mostly remote-working for Automattic, so I can guarantee that my office won’t be as pretty as my one at the Bod was. Far fewer Muses on the roof, too.

I’m sure I’ll have lots more to share about my post-Bodleian life in due course, but for now I’ve got lots of projects to wrap up and a job description to rewrite (I’m recommending that I’m not replaced “like-for-like”, and in any case: my job description at the Bodleian does not lately describe even-remotely what I actually do), and a lot of documentation to bring up-to-date. Perhaps then this upcoming change will feel “real”.

Dan's whiteboard: "You have [29] work days left to ask Dan that awkward question".× Automatic gear stick.× Dan in the Rewley Library at the University of Oxford.× Roof of the Clarenon Building, Broad Street, University of Oxford, showing the Muses.×

Note #14044

Lots of interesting results from the @bodleianlibs staff survey. Pleased to have my suspicions confirmed about my department’s propensity to be accepting of individuals: it’s the only one where a majority of people strongly agreed with the statement “I feel able to by myself at work” and one of only two where nobody disagreed with it. That feels like an accurate representation of my experience with my team these last 7-8 years!

'I feel able to by myself at work' staff survey results chart showing my department strongly agrees

Out of the ordinary: getting digital…

This article is a repost promoting content originally published elsewhere. See more things Dan's reposted.

The Bodleian Digital Comms team is no stranger to developing out of the ordinary content. Want to represent all of the varied and gruesome deaths in Shakespeare in a fun and engaging way? We’re on it!

We manage almost all of the Libraries’ public facing digital ‘stuff’, from our main websites to social media and digital signage. When we tot it all up, it’s over fifty websites, a similar number of blogs, the full range of social media platforms, more than twenty digital screens, a handful of interactive experiences a year, plus…well, not actually a partridge in a pear tree, but there are unicorns in arks.

From ambush to war crimes, a chance to delve into death in Shakespeare’s works, and to think about how it differed from the reality

Whatever the platform, our team’s focus is on finding ways to engage the Libraries’ audiences — whether students, researchers, tourists or those around the globe who can’t actually visit in person — with our work and our collections.

Note #12883

Letter addressed to Dan Q, Developer, Bodleian Libraries.

Received a letter to “Dan Q, Developer”. In case there’s multiple Dan Qs @bodleianlibs? Nope: everyone‘s had the last word of their job title: Wikmedian in Residence > “Residence”, Press & Media Officer > “Officer”… #mailmerge #fail?

Letter addressed to Dan Q, Developer, Bodleian Libraries.×