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Three Rings CIC is, and always has been, a fully-remote organisation. We were doing remote working almost two decades before the Pandemic made it cool (and well before tools like Slack and Zoom were a thing: we cut our remote-first teeth using IRC as our collaboration tool!), but, there are still sometimes occasions when it’s good to have as many people as possible physically in a room.
When, last year, the Nightline Association announced it was closing down, it put one of their key services, Nightline Portal, which helps Nightlines to take and handle calls these days, in serious risk: someone had to host and maintain it, and that had always been the Association. At the point the announcement was made, in February, the Portal team had about four months to find it a new home.
It took me some degree of back-and-forth with the Nightline Association on one side, and it required some careful governance and planning at our end (as well as a few shifts in short-term priorities!), but – helped by the fact we all wanted the best possible outcome for Nightlines – we got an agreement in place, a budget plan agreed, and were able to ensure Portal would keep going, for free faster than I think anyone had expected.
That mattered to Nightlines, because to them, it’s critical infrastructure. And it mattered to us, because Nightlines were where Three Rings began, back in 2002. Today, we support everything from major national charities to tiny community shops, but Nightlines remain close to our heart. Almost all our team – across a wide range of “x decades ago”! – started as Nightline volunteers; we’ve nearly all spent the night awake, quietly waiting out the small hours, in case one of our fellow students needs someone to talk to in a crisis and offering a listening ear when they called. We weren’t going to let that community lose something it relied on.
But adopting Portal meant a lot of work, against the clock. Data validation, new agreements, rebudgeting, and, once that was all done, a full migration to shift Portal from the Nightline Association’s server infrastructure to ours. So to get that done, we organised an in-person meetup, “Portal Camp,” in a reasonably central hotel. Volunteers gave up their weekend, left their homes on Friday evening for two more days of work, and we brought everyone together. We spent Saturday morning planning, carrying out test migrations, preparing comms, and agreed yes – we can go.
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About a year ago I helped look after the technical side of the “lifeboating” of Portal into Three Rings, right through the point that everything went wrong and my developers almost missed dinner (and, indeed, had to eat at their laptops!). I mentioned at the time my awe and pride of them, but JTA’s post goes deeper and further and hints at the (much bigger) structural and procedural changes that were needed to adopt Portal.
A great thing about volunteering with Three Rings is that we get to ask, on any given day “how can we do the most good?” Not “will this give value to shareholders?” Not “what’s the marketing strategy for this?” Not “can this deliver return on investment?” Those are questions for a very different kind of organisation to us. We get to ask, each and every day, “how can we do the most good?”
That question is why, for me, adopting Portal into the Three Rings family, last year, was a no-brainer. Dozens of voluntary organisations depended upon it, and we had the skills and volunteers and technical infrastructure to stop it from dying.
Anyway: JTA’s post on LinkedIn is better, and more-interesting, and somehow also funnier than mine, so go read that. And if you want to talk volunteering with me, I’d love to chat!












