Ageism, Nightline, and Counselling

As a trainee counsellor, I’ve had plenty of opportunity of late for self-analysis and reflection. Sometimes revelations come at unexpected times, as I discovered recently.

A counselling session in progress.
A counselling session in progress.

I was playing the part of a client in a role-play scenario for another student on my course when I was struck by a realisation that I didn’t feel that my “counsellor” was able to provide an effective and empathetic response to the particular situations I was describing. It didn’t take me long to spot that the reason I felt this way was her age. Probably the youngest in our class – of whose span of ages I probably sit firmly in the middle – her technical skill is perfectly good, and she’s clearly an intelligent and emotionally-smart young woman… but somehow, I didn’t feel like she would be able to effectively support me.

And this turned out to be somewhat true: the session ended somewhat-satisfactorily, but there were clear moments during which I didn’t feel that a rapport had been established. Afterwards, I found myself wondering: how much of this result was caused by her approach to listening to me… and how much was caused by my perception of how she would approach listening to me? Of the barriers that lay between us, which had I erected?

Since then, I’ve spent a little time trying to get to the bottom of this observation about myself, asking: from where does my assumption stem that age can always be associated with an empathic response? A few obvious answers stand out: for a start, there’s the fact that there probably is such a trend, in general (although it’s still unfair to make the outright assumption that it will apply in any particular case, especially with somebody whose training should counteract that trend). Furthermore, there’s the assumption that one’s own experience is representative: I know very well that at 18 years old, my personal empathic response was very weak, and so there’s the risk that I project that onto other young adults.

However, the most-interesting source for this prejudice, that I’ve found, has been Nightline training.

The Nightline Association
The Nightline Association, umbrella body representing student Nightlines around the UK and overseas

Many years ago, I was a volunteer at Aberystwyth Nightline. I worked there for quite a while, and even after I’d graduated and moved on, I would periodically go back to help out with training sessions, imparting some of what I’d learned to a new generation of student listeners.

As I did this, a strange phenomenon began to occur: every time I went back, the trainees got younger and younger. Now of course this isn’t true – it’s just that I was older each time – but it was a convincing illusion. A second thing happened, too: every time I went back, the natural aptitude of the trainees, for the work, seemed to be less fine-tuned than it had the time before. Again, this was just a convincing illusion: through my ongoing personal development and my work with Samaritans, Oxford Friend, and others, I was always learning new skills to apply to helping relationships, but each new batch of trainees was just getting off to a fresh start.

This combination of illusions is partly responsible for the idea, in my mind, that “younger = less good a listener”: for many years, I’ve kept seeing people who are younger and younger (actually just younger than me, by more) and who have had less and less listening experience (actually just less experience relative to me, increasingly). It’s completely false, but it’s the kind of illusion that nibbles at the corners of your brain, if you’ll let it.

Practicing good self-awareness helps counsellors to find the sources of their own prejudices and challenge them. But it’s not always easy, and sometimes the realisations come when you least expect them.


  1. Sian Sian says:

    Interesting post.
    A lady on my bereavement supporter training often told the story of how she was supported initially, not long after losing her son, by a bereavement counsellor who was very young. The lady felt that this counsellor couldn’t help her as she was too young to have much life experience and so couldn’t possibly understand what she was going through.
    I always felt this was a bit unfair (and also gets into what counselling is and what makes a good counsellor). Whatever age we are, we’re all going through our own things, and just because two people have gone through similar life experiences, and are at similar points in their life, doesn’t mean they’ve experienced it in the same way. Prejudices about age can be one of the things that can come between us, like any other prejudice.
    Like you say, it’s always good to be aware of where these thoughts and prejudices come from. Working with young people, I’m often having to be stop myself making assumptions based on ‘how I was at that age’ type of thoughts.

  2. Yer Mum Yer Mum says:

    You’ll understand when you’re older son……

  3. Sophie Sophie says:


    Ive been thinking about this a lot, as I am 24, in my last year of a psychology degree, and very keen to pursue a degree in counseling… but the issues you’ve raised are ones that are making me doubt my decision to go after this career at this particular point in my life, because I think I might be too young. That is, are people going to want to see a 26/7 year old, who in there eyes doesn’t have enough life experience? I like to think that my career would evolve as I evolve as a person… perhaps Id work with young people first, and as I get older, work with older people too… but perhaps my best bet is to do something else for a while, and come back to counseling later in life. Any advice?

  4. Victoria Victoria says:

    I am 51 and in graduate school for my masters in counseling after working in Social Service on and off for 20 years. I have worked with a therapist on and off for years who is probably 7-8 years older than me. I currently have a counselor for free at the school because I am going through the Counseling Program. She is 27 years old and at first I wondered if she would be to young to work with me, but I was happy to discover age was not a factor in her being a good counselor. She is smart, empathic and throws out great reflections and questions. She’s great actually. So I do not think it is necessary to be older, to be a good counselor. I say go for it!

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