Your product, service, or organisation almost certainly has a priority of constituencies, even if it’s not written down or otherwise formally-encoded. A famous example would be that expressed in the Web Platform Design Principles. It dictates how you decide between two competing
needs, all other things being equal.
At Three Rings, for example, our priority of constituencies might1 look
like this:
The needs of volunteers are more important than
The needs of voluntary organisations, which are more important than
Continuation of the Three Rings service, which is more important than
Adherance to technical standards and best practice, which is more important than
Development of new features
These are all things we care about, but we’re talking about where we might choose to rank them, relative to one another.
The priorities and constituencies portrayed in this illustration are ficticious. Any resemblence to real priorities and constituencies, whether living or dead, is entirely
coincidental.
The priorities of an organisation you’re involved with won’t be the same: perhaps it includes shareholders, regulatory compliance, different kinds of end-users, employees, profits,
different measures of social good, or various measurable outputs. That’s fine: every system is different.
But what I’d challenge you to do is find ways to bisect your priorities. Invent scenarios that pit each constituency against itself another and discuss how they should
be prioritised, all other things being equal.
Using the example above, I might ask “which is more important?” in each category:
The needs of the volunteers developing Three Rings, or the needs of the volunteers who use it?
The needs of organisations that currently use the system, or the needs of organisations that are considering using it?
Achieving a high level of uptime, or promptly installing system updates?
Compliance with standards as-written, or maximum compatibility with devices as-used?
Implementation of new features that are the most popular user requests, or those which provide the biggest impact-to-effort payoff?
These might not be your answers to the same questions. They’re not even necessarily mine, and they’re even less-likely to be representative of Three Rings CIC. It’s just illustrative.
The aim of the exercise isn’t to come up with a set of commandments for your company. If you come up with something you can codify, that’s great, but if you and your stakeholders just
use it as an exercise in understanding the relative importance of different goals, that’s great too. Finding where people disagree is more-important than having a unifying
creed2.
And of course this exercise applicable to more than just organisational priorities. Use it for projects or standards. Use it for systems where you’re the only participant, as a thought
exercise. A priority of constituencies can be a beautiful thing, but you can understand it better if you’re willing to take it apart once in a while. Bisect your priorities, and see
what you find.
Footnotes
1 Three Rings doesn’t have an explicit priority of constituencies: the example I give is
based on my own interpretation, but I’m only a small part of the organisation.
Prior to 2018, Three Rings had a relatively simple approach to how it would use pronouns when referring to volunteers.
If the volunteer’s gender was specified as a “masculine” gender (which particular options are available depends on the volunteer’s organisation, but might include “male”, “man”, “cis
man”, and “trans man”), the system would use traditional masculine pronouns like “he”, “his”, “him” etc.
If the gender was specified as a “feminine” gender (e.g .”female”, “woman”, “cis women”, “trans woman”) the system would use traditional feminine pronouns like “she”, “hers”, “her” etc.
For any other answer, no specified answer, or an organisation that doesn’t track gender, we’d use singular “they” pronouns. Simple!
This selection was reflected throughout the system. Three Rings might say:
They have done 7 shifts by themselves.
She verified her email address was hers.
Would you like to sign him up to this shift?
Unfortunately, this approach didn’t reflect the diversity of personal pronouns nor how they’re applied. It didn’t support volunteer whose gender and pronouns are not
conventionally-connected (“I am a woman and I use ‘them/they’ pronouns”), nor did it respect volunteers whose pronouns are not in one of these three sets (“I use ze/zir pronouns”)… a
position it took me an embarrassingly long time to fully comprehend.
So we took a new approach:
The New Way
From 2018 we allowed organisations to add a “Pronouns” property, allowing volunteers to select from 13 different pronoun sets. If they did so, we’d use it; failing that we’d continue to
assume based on gender if it was available, or else use the singular “they”.
The process has some further complexities to cover the fact that we say “they are” but “he is“, but this broadly covers it.
Let’s take a quick linguistics break
Three Rings‘ pronoun field always shows five personal pronouns, separated by slashes, because you can’t necessarily derive one from another. That’s one for each of
five types:
the subject, used when the person you’re talking about is primary argument to a verb (“he called”),
object, for when the person you’re talking about is the secondary argument to a transitive verb (“he called her“),
dependent possessive, for talking about a noun that belongs to a person (“this is their shift”),
independent possessive, for talking about something that belongs to a person potentially would an explicit noun (“this is theirs“), and the
reflexive (and intensive), two types which are generally the same in English, used mostly in Three Rings when a person is both the subject
and indeirect of a verb (“she signed herself up to a shift”).
Let’s see what those look like – here are the 13 pronoun sets supported by Three Rings at the time of writing:
Subject
Object
Possessive
Reflexive/intensive
Dependent
Independent
he
him
his
himself
she
her
hers
herself
they
them
their
theirs
themselves
e
em
eir
eirs
emself
ey
eirself
hou
hee
hy
hine
hyself
hu
hum
hus
humself
ne
nem
nir
nirs
nemself
per
pers
perself
thon
thons
thonself
ve
ver
vis
verself
xe
xem
xyr
xyrs
xemself
ze
zir
zirs
zemself
That’s all data-driven rather than hard-coded, by the way, so adding additional pronoun sets is very easy for our developers. In fact, it’s even possible for us to apply an additional
“override” on an individual, case-by-case basis: all we need to do is specify the five requisite personal pronouns, separated by slashes, and Three Rings understands how to use
them.
Writing code that respects pronouns
Behind the scenes, the developers use a (binary-gendered, for simplicity) convenience function to produce output, and the system corrects for the pronouns appropriate to the volunteer
in question:
<%=@volunteer.his_her.capitalize %>
account has been created for
<%=@volunteer.him_her %>
so
<%=@volunteer.he_she %>
can now log in.
The code above will, dependent on the pronouns specified for the volunteer @volunteer, output something like:
His account has been created for him so he can now log in.
Her account has been created for her so she can now log in.
Their account has been created for them so they can now log in.
Eir account has been created for em so ey can now log in.
Etc.
We’ve got extended functions to automatically detect cases where the use of second person pronouns might be required (“Your account has been created for
you so you can now log in.”) as well as to help us handle the fact that we say “they are” but
“he/she/ey/ze/etc. is“.
It’s all pretty magical and “just works” from a developer’s perspective. I’m sure most of our volunteer developers don’t think about the impact of pronouns at all when they code; they
just get on with it.
Is that a complete solution?
Does this go far enough? Possibly not. This week, one of our customers contacted us to ask:
Is there any way to give the option to input your own pronouns? I ask as some people go by she/them or he/them and this option is not included…
You can probably see what’s happened here: some organisations have taken our pronouns property – which exists primarily to teach the system itself how to talk about volunteers – and are
using it to facilitate their volunteers telling one another what their pronouns are.
What’s the difference? Well:
When a human discloses that their pronouns are “she/they” to another human, they’re saying “You can refer to me using either traditional feminine pronouns (she/her/hers etc.)
or the epicene singular ‘they’ (they/their/theirs etc.)”.
But if you told Three Rings your pronouns were “she/her/their/theirs/themselves”, it would end up using a mixture of the two, even in the same sentence! Consider:
She has done 7 shifts by themselves.
She verified her email address was theirs.
That’s some pretty clunky English right there! Mixing pronoun sets for the same person within a sentence is especially ugly, but even mixing them within the same page can cause
confusion. We can’t trivially meet this customer’s request simply by adding new pronoun sets which mix things up a bit! We need to get smarter.
A Newer Way?
Ultimately, we’re probably going to need to differentiate between a more-rigid “what pronouns should Three Rings use when talking about you” and a more-flexible, perhaps
optional “what pronouns should other humans use for you”? Alternatively, maybe we could allow people to select multiple pronoun sets to display but Three Rings would
only use one of them (at least, one of them at a time!): “which of the following sets of pronouns do you use: select as many as apply”?
Even after this, there’ll always be more work to do.
For instance: I’ve met at least one person who uses no pronouns! By this, they actually
mean they use no third-person personal pronouns (if they actually used no pronouns they wouldn’t say “I”, “me”, “my”, “mine” or “myself” and wouldn’t
want others to say “you”, “your”, “yours” and “yourself” to them)! Semantics aside… for these people Three Ringsshould use the person’s name rather than a
pronoun.
Maybe we can get there one day.
Three Rings is already capable of supporting people who use no pronouns, but we don’t yet have a user interface to help them specify this! Maybe it’d look like this?
But so long as Three Rings continues to remain ahead of the curve in its respect for and understanding of pronoun use then I’ll be happy.
Our mission is to focus on volunteers and make volunteering easier. At the heart of that mission is treating volunteers with
respect. Making sure our system embraces the diversity of the 65,000+ volunteers who use it by using pronouns correctly might be a small part of that, but it’s a part of it, and I for
one am glad we make the effort.
Some fellow volunteers and I are on an “away weekend” in the forest; this morning before our first meeting I lead a quick expedition of both established and first-timer geocachers
around a few of the local caches.
Passed another couple of ‘cachers on the way from GC840TN, but it sounded like they’d been having less luck than us this morning. Coordinates spot on; dropped me right on top of the
cache and I was familiar with this kind of container so I picked it up as soon as I got there – quick and easy find, and our last for the morning! TFTC.
Some fellow volunteers and I are on an “away weekend” in the forest; this morning before our first meeting I lead a quick expedition of both established and first-timer geocachers
around a few of the local caches.
Coordinates didn’t put us very close: perhaps because of tree cover interfering with the GPSr; we needed to decipher the hint. The hint was good, though, and I went straight to the
dino’s hiding place, trampled past a few fresh nettles, and retreived it. Excellent caches; we loved these!
Some fellow volunteers and I are on an “away weekend” in the forest; this morning before our first meeting I lead Ga quick expedition of both established and first-timer geocachers
around a few of the local caches.
Geoff pounced right onto this one, stunning some of our less-experienced ‘cachers who’d never considered the possibility of a container like this!
Some fellow volunteers and I are on an “away weekend” in the forest; this morning before our first meeting I lead a quick expedition of both established and first-timer geocachers
around a few of the local caches.
Our tagalong 5-year-old and 2-year-old co-found this one; they were pretty much an ideal size to get to the GZ. This was the last of the three caches they attended; they went back to
their cabin after this but most of the adults carried on.
Some fellow volunteers and I are on an “away weekend” in the forest; this morning before our first meeting I lead a quick expedition of both established and first-timer geocachers
around a few of the local caches.
So THAT is what a Parasaurolophus looks like! Swiftly found by our tame 5 year-old, who was especially delighted to pull a dinosaur out of its hiding place.
Some fellow volunteers and I are on an “away weekend” in the forest; this morning before our first meeting I lead a quick expedition of both established and first-timer geocachers
around a few of the local caches.
After a bit of an extended hunt (this dino was well-hidden!) we found this first container; delighted by the theming of this series; FP awarded here for the ones we found.
When October Books, a small radical bookshop in Southampton, England, was moving to a new location down the street, it faced a problem. How could it move its entire stock to the new
spot, without spending a lot of money or closing down for long?
The shop came up with a clever solution: They put out a call for volunteers to act as a human conveyor belt.
Unless they happened to bump into each other at QParty, the first time Ruth and JTA met my school friend Gary was at my dad’s funeral. Gary had seen mention of the death in the local paper and came to the wake. About 30 seconds later, Gary and I were reminiscing, exchanging anecdotes about our misspent youths, when
suddenly JTA blurted out: “Oh my God… you’re Sc… Sc-gary?”
Ever since then, my internal monologue has referred to Gary by the new nickname “Scgary”, but to understand why requires a little bit of history…
While one end of the hall in which we held my dad’s wake turned into an impromptu conference of public transport professionals, I was at the other end, talking to my friends.
Despite having been close for over a decade, Gary and I drifted apart somewhat after I moved to Aberystwyth in 1999, especially as I became more and more deeply involved with volunteering at Aberystwyth Nightline and the
resulting change in my social circle which soon was 90% comprised of fellow volunteers, (ultimately resulting in JTA’s “What,
Everyone?” moment). We still kept in touch, but our once more-intense relationship – which started in a primary school playground! – was put on a backburner as we tackled the next
big things in our lives.
This is what the recruitment page on the Aberystwyth Nightline website looked like after I’d improved it. The Web was younger, then.
Something I was always particularly interested both at Nightline and in the helplines I volunteered with subsequently was training. At Nightline, I proposed and pushed forward a
reimplementation of their traditional training programme that put a far greater focus on experience and practical skills and less on topical presentations. My experience as a trainee
and as a helpline volunteer had given me an appreciation of the fundamentals of listening and I wanted future
trainees to be able to benefit from this by giving them less time talking about listening and more time practising listening.
Nightline training wasn’t always like this, I promise. Well: except for the flipchart covered in brainstorming; that was pretty universal.
The primary mechanism by which helplines facilitate such practical training is through roleplaying. A trainer will pretend to be a caller and will talk to a trainee, after which the
pair (along with any other trainers or trainees who are observing) will debrief and talk about how it went. The only problem with switching wholesale to a roleplay/skills-driven
approach to training at Aberystwyth Nightline, as I saw it, was the approach that was historically taken to the generation of roleplay material, which favoured the use of anonymised
adaptations of real or imagined calls.
Roleplay scenarios must be realistic (so that they simulate the experience of genuine calls with sufficient accuracy that they are meaningful) but they must also be
effective (at promoting the growth of the skills that are needed to best-support callers). Those two criteria often come into conflict in roleplay scenarios: a caller who sits
in near-silence for 20 minutes may well be realistic, but there’s a limit to how much you can learn from sitting in silence; a roleplay which tests every facet of a trainee’s practical
knowledge provides efficiency, but does not reflect the content of any call that has ever really happened.
I spent a lot of my undergraduate degree in this poky little concrete box (most of it before the redecoration photographed above), and damned if I wasn’t going to share what I’d
learned from the experience.
I spent some time outlining the characteristics of best-practice roleplays and providing guidelines to help “train the trainers”. These included ideas, some of which were (then) a
little radical, like:
A roleplay should be based upon a character, not a story: if the trainer knows how the call is going to end, this constrains the opportunity for the
trainee to explore the space and experiment with listening concepts. A roleplay is necessarily improvisational: get into your character, let go of your preconceptions.
Avoid using emotionally-charged experiences from your own life: use your own experience, certainly, but put your own emotional baggage aside. Not only is it unfair to
your trainee (they’re not your therapist!) but it can be a can of worms in its own right – I’ve seen a (great) trainee help a trainer to make a personal breakthrough for which they
were perhaps not yet ready.
Don’t be afraid to make mistakes: you’re not infallible, and you neither need to be nor to present yourself as a perfect example of a volunteer. Be willing to learn
from the trainees (I’ve definitely made use of things I’ve learned from trainees in real calls I’ve taken at Samaritans) and create a space in which you can collectively discuss how
roleplays went, rather than simply critiquing them.
I might have inadvertently introduced other skills practice to take place during the breaks in Nightline training: several trainees learned to juggle under my instruction, or were
shown the basics of lock picking…
In order to demonstrate the concepts I was promoting, I wrote and demonstrated a significant number of sample roleplay ideas, many of which I (or others) would then go on to flesh-out
into full roleplays at training sessions. One of these for which I became well-known was entitled My Friend Scott.
The caller in this roleplay presents with suicidal ideation fuelled by feelings of guilt and loneliness following the accidental death, about six months prior, of his best friend Scott,
for which he feels responsible. Scott had been the caller’s best friend since childhood, and he’s fixated on the adventures that they’d had together. He clearly has a huge admiration
for his dead friend, bordering on infatuation, and blames himself not only for the death but for the resulting fracturing of their shared friendship group and his subsequent isolation.
(We’re close to getting back to the “Scgary story”, I promise. Hang in here.)
Gary, circa 1998, at the door to my mother’s house. Unlike Scott, Gary didn’t die “six months ago”-from-whenever. Hurray!
When I would perform this roleplay as the caller, I’d routinely flesh out Scott and the caller’s backstory with anecdotes from my own childhood and early-adulthood: it seemed important
to be able to fill in these kinds of details in order to demonstrate how important Scott was to the caller’s life. Things that I really did with any of several of my childhood
friends found their way, with or without embellishment, into the roleplay, like:
Building a raft on the local duck pond and paddling out to an island, only to have the raft disintegrate and have to swim back
An effort to dye a friend’s hair bright red which didn’t produce a terribly satisfactory result but did stain many parts of a bathroom
Camping in the garden, dragging out a desktop computer and extension cable to fully replicate the “in the wild” experience
Flooding my mother’s garden (which at that time was a long slope on clay soil) in order to make a muddy waterslide
Generating fake credit card numbers to facilitate repeated month-long free trials of an ISP‘s services
Riding on the bonnet of a friend’s first car, hanging on to the windscreen wipers, eventually (unsurprisingly) falling off and getting run over
That time Scott Gary and I tried to dye his hair red but mostly dyed what felt like everything else in the world.
Of course: none of the new Nightliners I trained knew which, if any, of these stories were real – that was never a part of the experience. But many were real, or had a morsel of truth.
And a reasonable number of them – four of those in the list above – were things that Gary and I had done together in our youth.
JTA’s surprise came from that strange feeling that occurs when two very parts of your life that you thought were completely separate suddenly and unexpectedly collide with one another
(I’m familiar with it). The anecdote that Gary had just shared about our teen years was one that exactly mirrored something
he’d heard me say during the My Friend Scott roleplay, and it briefly crashed his brain. Suddenly, this was Scott standing in front of him, and he’d been able to get
far enough through his sentence to begin saying that name (“Sc…”) before the crash stopped him in his tracks and he finished off with “…gary”.
Scott Gary always had a certain charm with young women. Who were these two and what were they doing in my bedroom? I don’t know, but if there’s an answer, then
Scott Gary is the answer.
I’m not sure whether or not Gary realises that, in my house at least, he’s to this day been called “Scgary”.
I bumped into him, completely by chance, while visiting my family in Preston this weekend. That reminded me that I’d long planned to tell this story: the story of Scgary, the imaginary
person who exists only in the minds of the tiny intersection of people who’ve both (a) met my friend Gary and know about some of the crazy shit we got up to together when we were young
and foolish and (b) trained as a volunteer at Aberystwyth Nightline during the window between me overhauling how training was provided and ceasing to be involved with the training
programme (as far as I’m aware, nobody is performing My Friend Scott in my absence, but it’s possible…).
That time Scott Gary (drunk) hooked up with my (even more drunk) then crush at my (drunken) 18th birthday party.
Gary asked me to give him a shout and meet up for a beer next time I’m in his neck of the woods, but it only occurred to me after I said goodbye that I’ve no idea what the best way to
reach him is, these days. Like many children of the 80s, I’ve still got the landline phone numbers memorised of all of my childhood friends, but even if that number is still
valid, it’d be his parents house!
I guess that I’ll let the Internet do the work for me: perhaps if I write this, here, he’ll find it, somehow. Hi, Scgary!
Despite being only a short journey away (made even shorter by the new railway station that appeared near by house
last year), I rarely find myself in London. But once in a while a week comes along when I feel like I’m there all the time.
TODO: funny caption
On Friday of last week, Ruth, JTA and I took one of the London Transport Museum‘s Hidden London tours. Back in 2011 we took a tour of Aldwych Tube Station, probably the most well-known of the London Underground’s disused stations, and it was fantastic, so we
were very excited to be returning for another of their events. This time around, we were visiting Euston Station.
Stylish hi-vis jackets for everybody!
But wait, you might-well say: Euston station isn’t hidden nor disused! And you’d be right. But Euston’s got a long and convoluted history, and it used to consist of not one but
three stations: the mainline station and two independent underground stations run by competing operators. The stations all gradually got connected with tunnels, and then with a
whole different set of tunnels as part of the redevelopment in advance of the station’s reopening in 1968. But to this day, there’s still a whole network of tunnels underneath
Euston station, inaccessible to the public, that are either disused or else used only as storage, air vents, or cable runs.
This lift shaft used to transport passengers between what are now the Northern and Victoria lines. Now it’s just a big hole.
A particular highlight was getting to walk through the ventilation shaft that draws all of the hot air out of the Victoria Line platforms. When you stand and wait for your train you
don’t tend to think about the network of tunnels that snake around the one you’re in, hidden just beyond the grills in the ceiling or through the doors at the end of the platforms.
I shot a video (below) from the shaft, periodically looking down on the trains pulling in and out below us.
No sooner were we back than I was away again. Last Saturday, I made my way back to London to visit Twitter’s UK headquarters in Soho to help the fantastic Code First: Girls team to make some improvements to the way they organise and deliver their Javascript, Python and Ruby curricula. I first came
across Code First: Girls through Beverley, one of Three Rings‘ volunteers who happens to work for them, and I’ve become a fan of their work.
Unfortunatley my calendar’s too packed to be able to volunteer as one of their instructors (which I totally would if it weren’t for work, and study, and existing volunteering, and
things), but I thought this would be a good opportunity to be helpful while I had a nominally-“spare” day.
Twitter’s offices, by the way, are exactly as beautiful as you’d hope that they might be.
Our host tried to win me over on the merits of working for Twitter (they’re recruiting heavily in the UK, right now), and you know what – if I were inclined towards a commute as far as
London (and I didn’t love the work I do so much) – I’d totally give that a go. And not just because I enjoyed telling an iPad what I wanted to drink and then having it dispensed minutes
later by a magical automated hot-and-cold-running-drinks tap nearby.
I’m not sure I ‘get’ the idea of a sculpture of tweets, though. Wouldn’t a “live display” have been more-thematic?
And that’s not even all of it. This coming Thursday, I’m back in London again, this time to meet representatives from a couple of charities who’re looking at rolling out Three
Rings. In short: having a direct line to London on my doorstep turns out to be pretty useful.
An annual tradition at Three Rings is DevCamp, an event that borrows from the “hackathon” concept and expands it to a week-long code-producing factory for the
volunteers of the Three Rings development team. Motivating volunteers is a very different game to motivating paid employees: you can’t offer to pay them more for working harder nor
threaten to stop paying them if they don’t work hard enough, so it’s necessary to tap in to whatever it is that drives them to be a volunteer, and help them get more of that out of
their volunteering.
This photo, from DevCamp 2011, is probably the only instance where I’ve had fewer monitors out than another developer.
At least part of what appeals to all of our developers is a sense of achievement – of producing something that has practical value – as well as of learning new things, applying
what they’ve learned, and having a degree of control over the parts of the project they contribute most-directly to. Incidentally, these are the same things that motivate paid
developers, too, if a Google search for studies on the subject is to believed. It’s just that employers are rarely able to willing to offer all of those things (and even if they can,
you can’t use them to pay your mortgage), so they have to put money on the table too. With my team at Three Rings, I don’t have money to give them, so I have to make up for it with a
surplus of those things that developers actually want.
At the 2015 DevCamp, developers used the solar eclipse as an excuse for an impromptu teambuilding activity: making a camera obscura out of stuff we had lying about.
It seems strange to me in hindsight that for the last seven years I’ve spent a week of my year taking leave from my day job in order to work longer, harder, and unpaid for a
voluntary project… but that I haven’t yet blogged about it. Over the same timescale I’ve spent about twice as long at DevCamp than I have, for example, skiing, yet I’ve managed
to knock out several blog posts on that subject. Part of that might be borne out of the secretive nature of Three Rings, especially in its early days (when
involvement with Three Rings pretty-much fingered you as being a Nightline volunteer, which was frowned upon), but nowadays we’ve got a couple of
dozen volunteers with backgrounds in a variety of organisations: and many of those of us that ever were Nightliner volunteers have long since graduated and moved-on to other
volunteering work besides.
Semi-cooperative horror-themed board games by candlelight are a motivator for everybody, right?
Part of the motivation – one of the perks of being a Three Rings developer – for me at least, is DevCamp itself. Because it’s an opportunity to drop all of my “day job” stuff
for a week, go to some beatiful far-flung corner of the country, and (between early-morning geocaching/hiking expeditions and late night drinking tomfoolery) get to spend long days
contributing to something awesome. And hanging out with like-minded people while I do so. I like I good hackathon of any variety, but I love me some Three Rings DevCamp!
The geocaches near DevCamp 2016 were particularly fabulous, though. Like this one – GC4EE6C – part of an Alice In Wonderland-themed series.
So yeah: DevCamp is awesome. It’s more than a little different than those days back in 2003 when I wrote all the code and Kit worked hard
at distracting me with facts about the laws of Hawaii – for the majority of DevCamp 2016 we had half a dozen developers plus two documentation writers
in attendance! – but it’s still fundamentally about the same thing: producing a piece of software that helps about 25,000 volunteers do amazing things and make the world a better place.
We’ve collectively given tens, maybe hundreds of thousands of hours of time in developing and supporting it, but that in turn has helped to streamline the organisation of about 16
million person-hours of other volunteering.
So that’s nice.
An end-of-day “Show & Tell” session at DevCamp 2016.
Oh, and I was delighted that one of my contributions this DevCamp was that I’ve finally gotten around to expanding the functionality of the “gender” property so that there are now more
than three options. That’s almost more-exciting than the geocaches. Almost.
Edit: added a missing word in the sentence about how much time our volunteers had given, making it both more-believable and more-impressive.
Note: this is the first of a two-part blog post. Part 2 can be read here. In this blog post, we look at some of our philosophy and values here at Three Rings CIC, and what it means
for us to focus our efforts on selling Three Rings to community enterprises, charities, and voluntary organisations, rather…
Three Rings routinely gets contacted by commercial organisations who feel that the rota/volunteer management system would benefit them, but
we don’t sell it to them. JTA wrote a pair of blog posts to explain why.
You know how when your life is busy time seems to creep by so slowly… you look back and say “do you remember the time… oh, that was just last week!” Well that’s what my life’s been
like, of late.
Enjoying a beer at the launch of Milestone: Jethrik, the latest release of Three Rings.
There was Milestone: Jethrik and the Three Rings Conference, of course, which ate up a lot of my time
but then paid off wonderfully – the conference was a wonderful success, and our announcements about formalising our
non-profit nature and our plans for the future were well-received by the delegates. A slightly lower-than-anticipated
turnout (not least because of this winter ‘flu that’s going around) didn’t prevent the delegates (who’d come from far and wide: Samaritans branches, Nightlines, and even a
representative from a Community Library that uses the software) from saying wonderful things about the event. We’re hoping for some great feedback to the satisfaction surveys we’ve just
sent out, too.
The Three Rings Birthday Cake. It boggles my mind how they’ve managed to make the icing look so much like plastic, on the phone part.
Hot on the heels of those volunteering activities came my latest taped assessment for my counselling course at Aylesbury
College. Given the brief that I was “a volunteer counseller at a school, when the parent of a bullied child comes in, in tears”, I took part in an observed, recorded role-play
scenario, which now I’m tasked with dissecting and writing an essay about. Which isn’t so bad, except that the whole thing went really well, so I can’t take my usual
approach of picking holes in it and saying what I learned from it. Instead I’ll have to have a go at talking about what I did right and trying to apply elements of
counselling theory to justify the way I worked. That’ll be fun, too, but it does of course mean that the busy lifestyle isn’t quite over yet.
My sister Sarah, with TAS managing director Adrian Grant, prepare to announce the winner of the Peter Huntley Memorial Award for Making Buses A Better Choice.
And then on Tuesday I was a guest at the UK Bus Awards, an annual event which my dad co-pioneered back in the
mid-1990s. I’d been invited along by Transaid, the charity that my dad was supporting with his planned expedition to the North Pole before he was killed during an accident while training. I was there first and foremost
to receive (posthumously, on his behalf) the first Peter Huntley Fundraising Award, which will be given each year to the person who – through a physical activity – raises the most money
for Transaid. The award was first announced at my father’s funeral, by Gary Forster, the charity’s chief
executive. Before he worked for the charity he volunteered with them for some time, including a significant amount of work in sub-Saharan Africa, so he and I spent a little while at the
event discussing the quirks of the local cuisine, which I’d experienced some years earlier during my sponsored cycle around the country (with my dad).
So it’s all been “go, go, go,” again, and I apologise to those whose emails and texts I’ve neglected. Or maybe I haven’t neglected them so much as I think: after all – if you emailed me
last week, right now that feels like months ago.
