Regular readers might recall that a year and a half ago, Halifax sent a letter about my credit card addressed to other people at my address (instead of to me).
Alt
Carefully-censored letter from Halifax, highlighting the parts that show my correct address, last four digits of my card, and my credit limit... and where it shows a pair of names that are not mine.
After I wrote to them, they (eventually) phoned me to tell me that the problem had been fixed. It was a computer problem, they said. It related to the fact that the two people it was addressed to did share a different kind of account with me (a mortgage). They'd fixed the problem, they said. It wouldn't happen again, they said.
Well, it happened again.
Alt
Annotated letter from Halifax addressed to people that are not-me, but showing details of my credit card.
So in summary:
- Halifax wanted to tell me about my personal credit card, for which I'm the only cardholder,
- To tell me that it's being replaced, and
- Including the last four digits of both the old and new cards,
- But they sent all of that... to the wrong people (causing them some concern and confusion, at first!),
- Despite the fact that they promised 18 months ago that they wouldn't do this again.
For fuck's sake, Halifax. Get your shit together.
0 comments