NatWest phoned me today in response to my complaint the other day that their online bankings service refused to support Opera, my web browser of choice, seemingly for no good reason. I threatened to take my account elsewhere. Regardless, they’ve promised to look into it and try to make the site Opera-compatible, and I’ve said I’ll give them ’til Christmas.
Let your feet do the talking, people. It’s the only way that big companies (and banks) pay any attention at all.