technology

A New Sensation

I’ve recently gotten a new phone – a HTC Sensation running Android 2.3, and I thought I’d offer up a few thoughts on it. But first…

Hang on: what was wrong with your old phone?

Well-remembered! You’re right, of course, that last year I got a Nokia N900, and that it was the best mobile communications device I’d ever owned. I don’t care so much about a slim profile or an “app store”, but I do care about raw power and geeky hardware features, and the N900 delivers both of those in spades. I’ve had several phones that have, at the time, been the “best phone I’ve ever owned” – my 7110 and my N96 both also earned that distinction, whereas my 7610 and my C550 – the latter of which had only one redeeming feature – fell far short.

Awesome though it is, with it’s beautiful hardware keyboard, mighty processor, FM receiver and transmitter, Bluetooth and IR, etc., and completely unlocked, tamper-friendly architecture, the N900 suffers from one terrible, terrible flaw: for some reason, the engineers who built it decided to mount the Micro-B USB port (used for charging, tethering, mounting etc. the phone) not to the hard plastic case, but to the fragile inner circuit board. Allow me to illustrate:

A cross-section of a Nokia N900, showing how the USB port is mounted directly to the circuit board, and doesn't touch the hard plastic case.

Why is this a problem? Well, as Katie explained to me at the New Earth housewarming party, most of her other friends who’d had N900s had encountered a problem by now, whereby the USB cable used to charge the device eventually puts a strain on the connection between the port and the board, tearing them apart. “Nope,” I told her, “I’ve never had any such problem with mine.”

A cross-section of a Nokia N900, showing the USB port snapped off by the USB cable.

Looks like I spoke too soon, because that very week, I managed to break my N900 in exactly this way. My theory: that girl is cursed. I shall be attempting to exorcise the anti-technology demons in her the very next time I see her, possibly in some kind of ceremony involving high-voltage direct current. In any case, I found myself with a phone that I couldn’t charge.

So you replaced it?

No, of course not. My N900 remains a fantastic palmtop and a great device. It’s just got a minor problem in that it’s no longer possible to charge or “hard”-tether it to anything any more. The latter problem was an easy one to fix: a separate battery charger (I already carry a spare battery for it, so this was no hardship), bought for about £4 on eBay, made it easy to keep the device rolling. The second problem’s not so much of an issue, because I tend to do all of my synchronisation by Bluetooth and WiFi anyway. But even if these were an issue, it looks like a pretty simple job to re-solder the USB port (and epoxy it to the case, as it should have been to begin with!). I might give it a go, some day, but my current soldering iron is a little big and chunky for such fine and delicate work, and I’m a little out of practice, so I’ll save that project for another day.

The reparing of a Nokia N900 USB port — The repairing of a Nokia N900 USB port

However, I’m a big believer in the idea that when the Universe wants you to have a new phone, it finds a fault with your current phone. Perhaps this is the geek equivalent of thinking that “When God closes a door, He opens a window”.

So: I’ve got myself a HTC Sensation, which narrowly beat the Sony Ericsson Xperia Arc after carefully weighing up the reviews. I’d always planned that I’d try an Android device next, but I’d originally not expected to do so until Ice Cream Sandwich, later this year. But… when the Universe closes your USB Port, it opens a Gingerbread shop… right?

The New Sensation

After a few difficulties relating to my name – it turns out that my mobile phone network has recorded my name correctly in their database, and I can’t change it, but whenever I use their web-based checkout it asks me to enter a longer surname even though I don’t have a surname field to change – I finally received my new phone.

HTC Sensation seen from the back, front, and side.

The first thing one notices about this phone is that it’s fast. Blindingly fast. I’ve used a variety of Android-powered HTC devices before, as well as other modern touchscreen smartphones like the iPhone, and I’m yet to use anything that consistently ramps up high-end graphics and remains slick and responsive like this does. Its mighty dual-core 1.2GHz processor’s the cause of this, little doubt. I originally worried that battery life might be limited as a result – I don’t mind charging my phone every night, but I don’t want to have to charge it during the day too! – but it’s actually been really good. Using WiFi, GPRS, GPS, playing videos, surfing the web, and other “everyday” tasks don’t put a dent in the battery: I’ve only once seen it dip to under 10% battery remaining, and that was after 40 hours of typical use during a recent camping weekend (with no access to electricity).

It’s also been really well-designed from a usability perspective, too. Those familiar with Android would probably just start using it, but I’ve not had so much exposure to the platform and was able to come to it with completely fresh eyes. Between Android 2.3 and HTC Sense 3, there’s a nice suite of “obvious” apps, and I didn’t have any difficulty synchronising my contacts, hooking up my various email accounts, and so on. There are some really nice “smart” touches, like that the phone rings loudly if it thinks it’s in a bag or pocket, more quietly after you pick it up, and silences the ringer completely if you pick it up from a table and flip it from face-up to face-down. These simple gestural touches are a really nice bit of user interface design, and I appreciate the thought that’s gone into them.

Browsing movies for HD streaming on the HTC Sensation.

The Android Marketplace is reasonable, although I feel as though I’ve been spoiled. On the N900, if there was an application I needed, I usually already knew what it was and where I’d find it: then I’d either apt-get it, or download the source and compile it, right there on the device. For somebody who’s already perfectly confident at a *nix command-line, the N900 is fab, and it feels a little restrictive to have to find equivalent apps in a closed-source environment. It’s not that the pricing is unreasonable – most of the applications I’ve wanted have been under a quid, and all have been under £4 – it’s just that I know that there are FOSS alternatives that would have been easy to compile on my old device: I guess it’s just a transition.

On the other hand, the sheer volume of applications so-easily available as the Android Market is staggering. I’ve been filled with app ideas, but every idea I’ve had but one or two already exist and are just waiting to be installed. It’s a little like being a kid in a candy store.

It’s also taking me quite some time to get used to the way that process management works on an Android device. On Android devices, like the iPhone/iPad, returning to the home screen doesn’t (necessarily) close the application, but it might – that’s up to the developer. If it doesn’t, the application will probably be “paused” (unless it’s a media player or it’s downloading or something, then it’ll likely keep going in the background). And when you re-launch the same application, it could be simply unpausing, or perhaps it’s relaunching (in which case it may or may not restore its previous state, depending on the whim of the developer)… You see all of the keywords there: might, probably, likely, could, perhaps. Great for most users, who don’t want to have to think about what their phone is doing in the background, but it feels like a step backwards to me: I’m used to being able to ALT-TAB between my currently-running applications, to know what’s running, when (and I can always use top and find out exactly what resources a process is eating). Putting all of this process management into the hands of developers feels to me like giving up control of my device, and it’s a challenging change to undergo. Yes: despite the openness of the platform, Android feels just a little out of my control compared to what I’m used to.

Hacker's Keyboard, my preferred keyboard layout for SSH, etc.

Switching from a physical to a virtual keyboard for the first time is a significant change, too, and it’s slowed me down quite a lot, although applications like SwiftKey X – with its incredibly intelligent personalised predictions – and Hacker’s Keyboard – which gives me back some of the keys I was “missing” – have helped to ease the transition a lot.

In summary: the HTC Sensation seems to be a fantastic device, and I’m really enjoying using it. I’ve got a few niggles to contend with, but these are all things that were destined to catch me out upon switching away from a platform as open as the N900, and they’re not severe enough to make me give up and get an N950 instead: I’m reasonably confident that I’ll come to love the Sensation and we’ll go on to be very happy together.

But will it become my latest “best phone ever”? Time will tell, I guess.

On This Day In 2003

Looking Back

On this day in 2003, I first launched this weblog! That means it’s eight years old today! I’d bought the scatmania.org domain name some time earlier with the intention of setting up a vanity site separately from my sub-site on the avangel.com domain, during a rush on cheap domain names perpetrated by some of the friends I’d lived with in Penbryn, but never found a significant use for it until this day. It was at about the same time that I first set up (the long-defunct) penbryn-hall.co.uk, a parody of Penbryn’s website launched as an April Fools joke against the hall, which eventually got me into some trouble with the management committee of the halls. Some friends and I had made it a tradition of ours to play pranks around the residence: our most famous one was probably 2003’s joke, in which we made a legitimate room inspection out to be an April Fools joke, with significant success.

In my initial blog post, I took care to point out that this wasn’t by any stretch of the imagination my first foray into blogging. In actual fact, I’d run a weblog, The Åvatar Diary, for a few years back in college: a few fragments of this still exist and are archived here, too. I suppose that this means that, ignoring the occasional gap, I’ve been blogging for almost thirteen years. The Åvatar Diary died after an incident with a rather creepy stalker: remember that this was in 1999, back in the day when Creepy Internet Stalkers were still new and exciting, and I panicked slightly and shut the Diary down after my stalker turned up in person somewhere that I’d hinted that I might be in a post.

I didn’t mention the new site launch, to begin with, hoping that folks might just “pick up on it” having re-appeared (I’d been promising to launch something at that domain for ages). Later, I launched Abnib, in an attempt to unite the LiveJournal users with whom I associated with those of us who hosted our own blogs. Abnib still runs, after a fashion, although I’m likely to let it die a natural death as soon as it wants to.

Looking Forward

So here I am, eight years later, still blogging on the same domain. The frequency with which I write has waxed and waned over the years, but I still find that it’s just about the best way for me to keep in touch with my friends and to keep them posted about what’s going on in my life: it’s unintrusive and can be dipped in and out of, it’s accessible to everybody, and – because I host it on my own domain – it’s under my control. That’s a million points in its favour over, say, Facebook, and it’s nice to know that it’ll exist for exactly as long as I want it to.

It also provides a great “starting point” by which people find me. Google for me by name or by many of the aliases I go by and you’ll find this site, which I think is just great: if people are trying to find me online I’m happiest knowing that the first pages they’ll get to are pages that I control, and on which I write what I want to: I’ll bet U.S. Senator Rick Santorum wishes that he had that.

I enjoy blogging about geeky stuff that interests me, things that are going on in my life, and my occasional and random thoughts about life, the universe, and everything (with a particular focus on technology and relationships). It’s put me in contact with some strange people – from pizza delivery guys who used to bring me food on Troma Nights back in Aber to crazy Internet stalkers and confused Indian programmers – and it’s helped me keep in touch with the people closest to me. And because I’m a nostalgic beast, as this and similar posts show, it’s a great excuse to back-link my way down memory lane from time to time, too.

This blog post is part of the On This Day series, in which Dan periodically looks back on years gone by.

Leading By Example

This week, I was reading the new EU legislation [PDF] which relates to, among other things, the way that websites are allowed to use HTTP cookies (and similar technologies) to track their users. The Information Commissioner’s Office has released a statement to ask website owners to review their processes in advance of the legislation coming into effect later this month, but for those of you who like the big-print edition with pictures, here’s the short of it:

From 26th May, a website must not give you a cookie unless it’s either (a) an essential (and implied) part of the functionality of the site, or (b) you have opted-in to it. This is a stark change from the previous “so long as you allow opt-outs, it’s okay” thinking of earlier legislation, and large organisations (you know, like the one I now work for) in particular are having to sit up and pay attention: after all, they’re the ones that people are going to try to sue.

The legislation is surprisingly woolly on some quite important questions. Like… who has liability for ensuring that a user has opted-in to third-party cookies (e.g. Google Analytics)? Is this up to the web site owner or to the third party? What about when a site represents companies both in and outside the EU? And so on.

Seeking guidance, I decided to browse the website of the Information Commissioner’s Office. And guess what I found…

…not what I was looking for: just more circular and woolly thinking. But I did find that the ICO themselves does not comply with the guidance that they themselves give. Upon arriving at their site – and having never been asked for my consent – I quickly found myself issued with five different cookies (with lifespans of up to two years!). I checked their privacy policy, and found a mention of the Google Analytics cookie they use, but no indication about the others (presumably they’re not only “opt-out”, but also “secret”). What gives, guys?

Honestly: I’m tempted to assume that only this guy has the right approach. I’m all in favour of better cookie law, but can’t we wait until after the technological side (in web browsers) is implemented before we have to fix all of our websites? Personally, I thought that P3P policies (remember when those were all the rage?) had a lot of potential, properly-implemented, because they genuinely put the power into the hands of the users. The specification wasn’t perfect, but if it had have been, we wouldn’t be in the mess we are now. Perhaps it’s time to dig it up, fix it, and then somehow explain it to the politicians.

Deliciously Silly Password Restrictions

After hearing about the recent purchase of social bookmarking service del.icio.us by Chad Hurley and Steve Chen, I remembered that once, long ago, I had a del.icio.us account. I decided to check if my account was still alive, so I trekked over to del.icio.us and took a look.

The site’s changed quite a bit since I last used it. It took a while for me to remember what my password was (it was an old, old one, since before I started using passwords the right way). It also appeared that the site still knew me by my former name (it really had been a while since I last logged in!), so I updated it with my new name.

The next step was to change the password. I generated a random password:

#AOOZ*Qs9xsj6^bT@MtN4rq1!0FK&2

But when I went to change my password, it was rejected. Apparently it didn’t meet their security rules. What? That 30-character, randomly-generated password, containing uppercase letters, lowercase letters, numbers, punctuation, and special characters… isn’t secure enough?

A little investigation (and some experimentation) later, it turns out there’s a reason: my password must be insecure, because it contains my surname!

I have a single-character surname. That means that a 30-character password will (assuming a dictionary of 26 letters, 10 digits, and let’s say 20 special characters) have about a 40% chance of being rejected on the grounds that it contains my surname. The longer my password is, the more likely it is to be rejected as insecure. My experiments show that “abcdefghijklmnop” is considered by delicious to be more secure for my account password than, say, “@Ubj#JeqPACrgmSQKn9qRYMBM9nPOj”, on account of the fact that the latter contains my surname.

Silly, silly, silly.

After delicious finally died a death, I retroactively imported all my delicious bookmarks into this blog.

Bank Security

Having found by coincidence a (minor, perhaps exploitable as part of a more-complex attack) security problem with the website of a major high street bank, one would think it would be easier than it evidently is to get it reported and fixed. Several phone calls over a couple of days, and the threat of making a complaint about a representative if they didn’t escalate me to somebody who’d actually understand what I was explaining, I’ve finally managed to get the message through to somebody. How hard was that? Too hard.

If this still doesn’t work, what’s the next step? I’m thinking (1) change banks; (2) explain why to the bank; (3) explain why to the world. Seriously, I expect better from the people looking after my money.

And on that note: time for bed.

Edit: Meanwhile, we see that the PlayStation Network hack may have resulted in the theft of personal information from users’ accounts. While most of the media seems to be up in arms about the fact that this might have included credit card information, I’m most pissed-off about the fact that it might have included unencrypted passwords. Passwords should be stored using irreversible encryption: there’s no legitimate excuse not to do this, these days (the short version for the uninterested: there is a technique which can be used to store passwords encrypted in a pretty-much irreversible format, even if the hacker steals your entire computer: it’s very easy to do, protects against all kinds of collateral damage risks, and Sony evidently don’t do it). If any of Sony’s users use the same password for their email account, social network accounts, online banks, etc. (and many of them will, despite strong recommendations to the contrary), the hackers are probably already getting started with social hacking attempts against their friends, identity theft attacks, etc. Sony: you are a fail.

World Backup Day

It’s World Backup Day, folks. That means it’s time for you to look at your data and check that you’re backing it all up to a satisfactory level.

Have a look at the computer you’re sat at. If it’s hard drive(s) broke, irrecoverably, or if it were stolen: what would you lose?

Me? I like my backups to go “offsite”, so I use online redundant storage to shunt my important stuff to (I use a personal Amazon S3 bucket and some software I’ve written for that purpose, but you don’t have to be that geeky to use online backups – just check the World Backup Day website for suggestions). If you’re not quite so paranoid as me, you might make your backups to CDs or DVDs, or onto a pendrive. It doesn’t take long, and it’s worth it.

Backups are like insurance.

Now go celebrate World Backup Day by making some backups, or by checking that your existing backups restore correctly. You’re welcome.

IE6 Countdown

Microsoft recently tweeted: “It’s not often that we encourage you to stop using one of our products, but for IE6, we’ll make an exception”. This coincides with the launch of The Internet Explorer 6 Countdown, a website that tries to encourage people to drop this hideously old and awful browser in favour of better, modern, standards-compliant ones, thereby saving web developers heaps of work.

Internet Explorer 6 usage stats. — Internet Explorer 6 usage stats, from IE6 Countdown. I'm honestly shocked that the number is still as high as 12%. Where are they getting that from?

That’s not strictly true; they’re encouraging people to upgrade to Internet Explorer 8 and 9, presumably, which are still a little lacking in support for some modern web standards. But they’re a huge step forward, and everybody who’d like to stick with Internet Explorer should be encouraged to upgrade. There’s no excuse for still using IE6.

They’re even providing a tool to let you put a “Upgrade now, damnit!” banner on your website, visible only to IE6 users. It’s similar to the IE6Update tool, really, but has the benefit of actually being supported by the browser manufacturer. That has to count for something.

Will it make a difference? I don’t know. I’m frankly appalled that there are modern, high-tech countries that still have significant numbers of IE6 users: Japan counts over 10%, for example! We’re talking here about a ten year old web browser: a web browser that’s older than MySpace, older than Facebook, older than GMail, older than YouTube. Internet Explorer 6 was released into a world where Lord of the Rings that would take you a long time to read, rather than taking you a long time to watch. A world where in-car CD players still weren’t universal, and MP3 players were a rarity. Do you remember MiniDisc players? Internet Explorer 6 does. The World Trade Center? Those towers were still standing when Internet Explorer was released to the world. And if that’s making you think that 10 years is a long time, remember that in the fast-changing world of technology, it’s always even longer.

Just remember what Microsoft (now, at long last) says: Friends don’t let friends use Internet Explorer 6.

A New Way to Be Creepy on Facebook

This week, I discovered Breakup Notifier, a whole new way to be creepy on Facebook. I mention it because I just know that there are some of you out there who were waiting for this tool to be invented (and we’ll know who you are because you’ll be the ones to try to keep a low profile by not commenting to say “ugh; that’s creepy”).

The idea is, as it says on the site, that you can tell Breakup Notifier which of your friends you’d be interested in, if only it weren’t for the fact that they’re in a (presumably closed) relationship. If their relationship status changes, you get an email to let you know, so you can be the first to take advantage of the new situation. Like Ted in The Window, an episode of How I Met Your Mother: which if you’ve not seen yet, you should try.

I think that the developers of this site are missing an opportunity, though, to make a little cash on the side. All you have to do is to be able to buy “priority access” on the people you’re interested in. If you’ve paid, then you get notice of a breakup in advance of other people who are interested in the same person but who haven’t paid. The amount of advance notice is based on the difference in your bids: so if I’m stalking watching Alice, and so are Bob and Charlie, but I paid £10 and Bob paid £2, then maybe I’ll get a notification 8 hours before Bob, who get a notification 2 hours before Charlie. It’s all relative, so if I’m also interested in Eddie, who’s also being followed by Frankie and Graeme, but we’re all on the free package, then we all get notified together.

As far as marketing’s concerned, that’s easy: just tell users how many others are watching the people they’re interested in! I suspect that more money would be made if you don’t tell them how much the others have paid, but the whole thing’s as sociologically-complicated as it is skin-crawling. What happened to the good old days, when you’d just keep pressing refresh on your crush’s MySpace page until they hinted that things might be rocky with their significant other?

Fox News on IPv6

Here’s what Fox News have to say about IPv6:

Web developers have tried to compensate for [the IPv4 address shortage] by creating IPv6 — a system that recognizes six-digit IP addresses rather than four-digit ones.

I can’t even begin to get my head in line with the level of investigative failure that’s behind this sloppy reporting. I’m not even looking at the fact that apparently it’s “web developers” who are responsible for fixing the Internet’s backbone; just the 4/6-digits thing is problematic enough.

Given that Wikipedia can get this right, you’d hope that a news agency could manage. Even the Daily Mail did slightly better (although they did call IPv4 addresses 16-bit and then call them 32-bit in the very next sentence).

Oh; wait: Fox News. Right.

For the benefit of those who genuinely want to know, one of the most significant changes between IPv4 and IPv6 is the change from 32-bit addresses to 128-bit addresses: that’s the difference between about 4 billion addresses and 340 undecillion addresses (that’s 34 followed by thirty-eight zeros). Conversely, adding “two digits” to a four-digit number (assuming we’re talking about decimal numbers), as Fox News suggest, is the difference between a thousand addresses and a hundred thousand. And it’s not web developers who are responsible for it: this change has nothing to do with the web but with the more fundamental architecture of the underlying Internet itself.

Parsing XML as JSON

This morning, I got an instant message from a programmer who’s getting deeply into their Ajax recently. The conversation went something like this (I paraphrase and dramatise at least a little):

Morning! I need to manipulate a JSON feed so that [this JSON parser] will recognise it.

Here’s what I get out of the JSON feed right now:
<?xml version="1.0" encoding="UTF-8"?>
<module-slots type="array">
  <module-slot>
    <title>Module3</title>
    ...

“Umm…” I began, not quite sure how to break this news, “That’s XML, not JSON.”

“Is that a problem?” comes the reply.

The Good, The Bad, And The Ugly Of System Tray Icons

What the fuck is that icon for? Despite the best efforts of icon designer to (apparently) make clear and comprehensible icons, and by computer users to learn and understand them, I still remain perplexed from time to time by the plethora of icons in my system tray (sorry, I mean Taskbar Notification Area). Let’s take a tour:

This is a good start. It’s a clear, obvious icon that just screams out what it is and what it does. It’s blatantly the volume control. If it’s got more lines, the speakers are louder. No lines, and it’s muted. It’s also a lot clearer than the standard volume icon that came with earlier versions of Windows, which tried too much to look like a speaker, and not like a representation of a speaker. There’s a reason that speed camera signs in the UK look like old-fashioned cameras: it’s about the representation (can you imagine an iconic form that actually represented a speed camera – how stupid would that look?).

And now it all goes rapidly downhill. What the fuck does this icon mean? It’s a monitor with a growth in the top-left corner which I’m lead to believe is supposed to be an Ethernet cable. Seriously, Microsoft? You almost had this one right in earlier versions of Windows, when you had the “two computers with a line between them” metaphor, which is a more clear representation of network than this is. And when it’s connecting? A pair of spinning balls! What the fuck does that mean? It means “something’s happening” without giving any clue as to whether my pen drive is mounting or my toast is nearly done.

Oh, it’s a flag. I guess this must be the icon I click on to, I don’t know, help aircraft land on my computer. While I applaud Microsoft’s efforts to make everyday users know about the maintenance tasks they ought to be doing on their computer (like backups), this icon doesn’t scream out “DO SOMETHING OR YOU MIGHT LOSE ALL YOUR DATA!” to me. Then again, my work puts me in contact with people who ignore even their I.T. departments telling them about the importance of backups, so this might be a losing battle anyway. That’s probably why Windows is waving the white flag.

As a side note, am I the only one who’s noticed that the Windows 7 taskbar and the new standard notification icons, above, are starting to bear a remarkable similarity to MacOS (at least, left in their default configuration), with it’s Dock and Notifcation Area. Unfortunately, Microsoft didn’t take the time to tell every software manufacturer that white is the new colourful, so only Windows’ own icons appear in shiny white: everything else looks just like it used to. Like these:

This is the icon for my wireless network device. Usually I don’t bother with these, but this this particular app is the first of it’s kind that I’ve actually found to be better than Windows’ own (excellent) Wireless Zero Configuration tool. Unfortunately, it’s icon leaves a little to be desired. Thanks to mobile phones, everybody and their grandmother now understands the universal icon for “signal strength” is a series of bars ascending like steps. Except for NetGear, apparently, who believe that the best icon would be a radioactive laptop whose screen changes colour from green through yellow to red to represent signal strength. I hope none of their customers are colourblind.

I like my keyboards (and mice) big and feature rich: I’ve got big hands and I have no problem memorising what functions and macros I’ve mapped to a dozen or so hotkeys. That’s why, as well as having the best mouse in the world, I have a related keyboard with about a million buttons. This icon, which depicts a keyboard and mouse, links to the applet that configures those hotkeys, and provides notifications about my mouse’s battery level.

It’s not the clearest icon in the world – how about a little more contrast between the mouse and keyboard there? – but it’s perfectly functional.

Obvious Bluetooth icon is obvious. Kthxbye.

Although I do wonder why the Bluesoleil driver stack – which I tend to use rather than the Microsoft one or the one provided by my chipset manufacturer, because of it’s fantastic support for just-about-everything from Wiimotes to OBEX/OPP – uses an icon with a very-slightly-different Blue, which only irritates you if you, like me, frequently have multiple Bluetooth dongles installed with different stacks attached to each. I guess that’s just me.

You can almost see where Microsoft is trying to go with the safely remove hardware icon, but it just doesn’t seem right. It only shows a USB plug, yet (for some unknown reason) provides features to unmount, for example, my internal SATA hard drives. And the little green “tick” icon suggests that this icon back-ends onto an application which is “doing fine” and doesn’t need my attention. So, as always, I happily yank out my pen drive without unmounting it, and it always turns out fine because I’m not the kind of idiot that does so while I’m copying files to and from it.

Ah, Sandboxie, how I love you. This icon’s actually pretty good, and I couldn’t think of a better one for an application that “runs other applications in a sandbox” – see, it’s a stylised sandbox! My only objection is that the best icon that the designer could come up with for when the application is working in the background is what looks like a sandbox with five cat turds in it. Seriously. Seriously; let me show you:

If that’s supposed to show me that my sandbox is in use then, well, yes, I guess it does. It could also be to indicate that my sandbox needs cleaning – a routine operation with the application – in which case, yes, it also works. Maybe it’s a better icon than I thought. Or maybe it’s just telling me to shoot the cat.

ZoneAlarm. I used to like the ZoneAlarm icon, back when it was two little bar charts – one red, one green – that indicated the amount of traffic coming and going from my computer. Now it still does that, but when there’s minimal traffic it shows this “Z” icon instead. This icon’s also okay, but it irritates me that the icon changes so drastically. If I’m looking for an icon, I want it to look somewhat vaguely sort-of the same as when I left it, not completely different.

What? An amorphous blob? I guess this much be the button to click if I run out of jelly cubes. Nope, it’s the icon for WebDrive, a wonderful little abstraction layer that allows S3, SCP, FTP, FTPS etc to be mounted transparently as local drives: in short, it makes it so that any application can manage files stored on just about any remote system can be edited as if they were local, which is a sickeningly lazy way to manage a network. It makes me feel dirty, and I love it.

On the other hand, the icon sucks. What does it mean? It looks like a piece of nondescript corporate artwork. Their other products don’t fare much better – they make an FTP server whose icon is the same as the WebDrive icon, but in red and blue instead of blue and orange.

One of these days somebody will release a program that allows me to easily change the system tray icons of other programs, and I will love it dearly. So long as it has a good icon.

You fail, Skype. When I think of you, I think of your lovely blue icon with the “S” in the middle. What you’ve got here is the same icon but in green and without the “S”. So… not the same icon at all. The worst of it is, I can see what they’re trying to achieve. It’s green because my status is “online”, but couldn’t you have used your regular icon and given it a thick green border, or made the cancerous growths on the top and the bottom turn green, instead? That way, I could still tell at-a-glance that you were Skype and not some mucus that had gotten stuck to the corner of my screen.

Okay, it’s a fox. Thankfully this icon is distinct, at least, unless you’re running some variety of furry-fandom-focussed-feed-fetcher, and doesn’t take long to identify as being the stunning AnyDVD, the flagship product of SlySoft, who use the fox head icon as their corporate image, too. I’ll let this one off, but surely an icon that somehow featured an optical disc in it might have been a little better?

This is a perfectly good icon. It’s for Giganews Accelerator, an abstraction layer that adds SSL, compression, and rate-limiting controls to any newsreader software. Most of you won’t care even a little about what any of that means, so here’s the scoop: the icon uses the style of their company logo, it’s small, legible, and distinct, and it’s shaped like a “down” arrow, which is pretty sensible for an application that streamlines downloading.

In other news, Giganews are a fantastic usenet provider and you should really give them a look.

Another perfectly good icon, this time for XMing. The artifacts around the edges are probably the result of the icon being designed to appear only on grey backgrounds, which is a little sloppy, but better that than for this mostly-black icon to disappear completely on black backgrounds. Again, many of you will have never heard of or care what this program is, but trust me: this is a perfectly good icon.

A computer… wearing a hat. You know, this one almost makes sense, if you think about it hard enough or if you’ve had a couple of drinks first. It’s the icon for Pageant, a part of the PuTTY suite, and it… no, wait: wearing a hat isn’t a good icon, is it? A good icon for this application, which stores the keys you use for connecting to other computers, might be more like a keyring, if it weren’t for the fact that every application in the world already used a keyring, sometimes completely inappropriately, like in the case of some versions of the Windows Genuine Advantage nagware. I initially thought that the hat metaphor was a good one, because it was about the different roles you’re in (or “hats” that you put on your computer), but that’s not a good metaphor because it’s possible to store any number of keys in Pageant, but very few people wear more than one hat. At least, not if they don’t want to get laughed at.

A speech bubble, sort-of, and the distinctive green spot of an instant messaging program. Not bad, although if I were running multiple instant messengers there’d be no way for me to know that this minimalist icon belonged to Pidgin. Of course, the theory with Pidgin is that you don’t need to run any other instant messengers (in my case, Pidgin keeps me simultaneously on four Google Talk accounts, MSN, ICQ, Yahoo!, IRC, Facebook Chat, and others), so you can see why they thought that would be okay. They’re wrong, of course, because I’m having to run Skype as well, but the theory was sound.

Like I said, it’s not a bad icon, but Pidgin has such a distinctive logo (a pigeon!) that you’d think they’d have tried to work that in, somewhere. On the other hand, I can’t complain too much because the program allows me to choose my own icons anyway. And also, it’s awesome.

Another pretty-good icon, this time for Synergy+, which helps me pretend that I’m hacking into The Matrix by running several computers (all running different operating systems) and a crazy number of monitors (of all shapes and sizes) simultaneously. Right now I’m surrounded by five screens and let me tell you, having 7.5MP of screen real estate in front of you (while most of your friends with just one high-def widescreen monitor have about 2MP) makes for a fabulous way of organising yourself. Instead of putting windows behind one another, just fling them over onto one of your other monitors, and glance across when you need them! Computer slowing down a little? Move some of your processing off onto your other computers, and get all your speed right back again. It’s like supercomputing on your desktop.

Anyway – the icon’s okay, because it’s the “ring” icon of Synergy with a “lightning bolt” that appears when connection has been established. It’d be better if it had more granularity (if the network connections between my computers failed, but at least one was still connected, the icon would still show a lightning bolt: how about a full lightning bolt if all the connections are working, and half a bolt if only some are?), but it’s still quite workable.

Another good icon. It’s AutoHotkey, and it’s, well, the AutoHotkey icon. I suppose it could have been a letter H “key” from a keyboard, but then again, half the things I use AutoHotkey for feel more like macro programming and less like shortcut keys. The key (hah!) thing is that I can identify it at a glance, and it’s perfectly good at that.

This is the icon for Quartz, SmartData‘s (really very good) in-house timesheet/task tracking solution. To plug the application a little more; it sits in your system tray and you click on it to change tasks (for example, right now I’m on my lunch break, but when I get back from lunch I’ll select the project I’m working on this afternoon. It collates all of the data that you and your staff have been working on and presents reports and statistics about how efficient you’re being (by comparison to the actual costs of your staff time, quoted costs for work, and so on), blah blah blah. It’s pretty cool. The icon… that’s debatable. In fact, Alex (lead developer on Quartz) and I have debated it many, many times.

It’s a clock. Well, yeah, that’s a pretty good starting point for a time tracking application, and it’s reasonably distinct. It changes the colour of the face when you’re on breaks, so you don’t forget to tell it when you’re back. And that’s about it. Basic and functional.

But there are two improvements I’d like to see. Firstly, the problem with a clock is it’s a little too generic. I’m actually surprised that more applications don’t have a clock icon (other than the long-dead Windows Clock). Secondly, it’d be awesome if I could tell even more at-a-glance, by associating colours, perhaps, to different projects, and having a little coloured “button” in the corner of the icon, like we saw earlier with Pidgin, that indicated which task I was currently on. I suppose I could just mouse-over the icon, but I’ve got 7.5MP of desktop, here, and it’s a long way from wherever-I-am to the Quartz icon.

On the other hand, I suppose I could just poke Alex until this feature makes it into the application. That’s what I usually do.

It’s a lightning bolt! Honestly, this could be the icon for anything: some anti-virus software, an instant messenger, a BitTorrent client: really, anything at all. As it happens, it’s the icon for Daemon Tools, disc virtualisation software. Again: seriously, couldn’t you have put a picture of a compact disc somewhere into the icon? Perhaps you could have even had a number in the corner, showing how many disc images were mounted right now, or changed the colour based on whether or not the virtual drive was being accessed? Maybe you could have done anything that it’s a dull and uninspiring lightning bolt icon. Such great software, let down by a shitty icon.

A fabulous icon. It’s for a VNC Server, and it’s even got the letters “VNC” in it. It’s a little plain, but perfectly functional, and it even changes colour when a connection has been established.

And finally: the Language Bar icon. I turn off all of the superfluous bits, leaving just the icon, and I only keep that because it changes colour (to a colour chosen by me, which is nice) when I change keyboard layout. I periodically switch between QWERTY and Dvorak keyboard layouts, depending on what I’m writing, and sometimes I use different layouts in different applications on the same monitor: it’s on these occasions that I’m thankful that I’m able to glance down and see easily what keyboard I’m typing on. It kinda ruins the sleek white icons that Microsoft are providing these days that the first thing I do with them is add a colourful (pink, no less) version of the same, but as we’ve already discovered; these white icons aren’t making the impact they were supposed to anyway, it seems.

(if you’d never heard of Dvorak before right now, I highly recommend you read the Dvorak Zine, especially if you write a lot and you aren’t a programmer)

So that’s my notification area: a mixture of good, bad, and ugly. Icon design and selection is often a lower consideration for developers than other parts of user interface design, and it’s easy to fuck up – especially because you can never be sure what environments your icon will ultimately inhabit, or what they’ll end up next to – and I’m not claiming that I could do any better… well; except in those cases above where I’ve specifically said that I could and how I’d do it, but these are the absolute worst cases.

Working From Home

The phone rings. It’s clear to me by the sound it makes and by the image on it’s display that this is a business call.

“Good morning, SmartData; Dan speaking,” I say.

The caller identifies themselves, and asks to speak to Alex, another SmartData employee. I look to my right to see if Alex is available (presumably if he was, he’d have answered the call before it had been forwarded to me). This is possible because of the two-way webcam feed on the monitor beside me.

“I’m afraid Alex isn’t in yet,” I begin, bringing up my co-worker’s schedule on the screen in front of me, to determine what he’s up to, “He’ll be in at about 10:30 this morning. Can I get him to call you back?”

Not for a second did it occur to the caller that I wasn’t sat right there in the office, looking over at Alex’s chair and a physical calendar. Of course, I’m actually hundreds of miles away, in my study in Oxford. Most of our clients – even those whom I deal with directly – don’t know that I’m no longer based out of SmartData’s marina-side offices. Why would they need to? Just about everything I can do from the office I can do from my own home. Aside from sorting the mail on a morning and taking part in the occasional fire drill, everything I’d regularly do from Aberystwyth I can do from here.

Back when I was young, I remember reading a book once which talked about advances in technology and had wonderful pictures of what life would be like in the future. This wasn’t a dreamland of silver jumpsuits and jetpacks; everything they talked about in this book was rooted in the trends that we were already beginning to see. Published in the early 80s, it predicted a microcomputer in every home and portable communicators that everybody would have that could be used to send messages or talk to anybody else, all before the 21st century. Give or take, that’s all come to pass. I forget what the title of the book was, but I remember enjoying it as a child because it seemed so believable, so real. I guess it inspired a hopeful futurism in me.

But it also made another prediction: that with this rise in telecommunications technologies and modern microcomputers (remember when we still routinely called them that?), we’d see a greap leap in the scope for teleworking: office workers no longer going to a place of work, but remotely “dialling in” to a server farm in a distant telecentre. Later, it predicted, with advances in robotics, specialist workers like surgeons would be able to operate remotely too: eventually, through mechanisation of factories, even manual labourers would begun to be replaced by work-at-home operators sat behind dumb terminals.

To play on a cliché: where’s my damn flying car?

By now, I thought that about a quarter of us would be working from home full-time or most of the time, with many more – especially in my field, where technology comes naturally – working from home occasionally. Instead, what have we got? Somewhere in the region of one in fifty, and that includes the idiots who’ve fallen for the “Make £££ working from home” scams that do the rounds every once in a while and haven’t yet realised that they’re not going to make any £, let alone £££.

At first, I thought that this was due to all of the traditionally-cited reasons: companies that don’t trust their employees, managers who can’t think about results-based assessment rather than presence-based assessment, old-school thinking, and not wanting to be accused of favouritism by allowing some parts of their work force to telework while others can’t. In some parts of the world, and some fields, we’ve actually seen a decrease in teleworking over recent years: what’s all that about?

I’m sure that the concerns listed above are still critical factors for many companies, but I’ve realised that there could be another, more-recent fear that’s now preventing the uptake of teleworking in many companies. That fear is one that affects everybody – both the teleworkers and their comrades in the offices, and it’s something that more and more managers are becoming aware of: the fear of outsourcing.

After all, if a company’s employees can do their work from home, then they can do it from anywhere. With a little extra work on technical infrastructure and a liberal attitude to meetings, the managers can work from anywhere, too. So why stop at working from home? Once you’ve demonstrated that your area of work can be done without coming in to the office, then you’re half-way to demonstrating that it can be done from Mumbai or Chennai, for a fraction of the price… and that’s something that’s a growing fear for many kinds of technical workers in the Western world.

Our offices are a security blanket: we’re clinging on to them because we like to pretend that they’ll protect us; that they’re something special and magical that we can offer our clients that the “New World” call centres and software houses in India and China can’t offer them. I’m not sure that a security blanket that allows us to say “we have a local presence” will mean as much in ten years time as it does today.

In the meantime, I’m still enjoying working from home. It’s a little lonely, sometimes – on days when JTA isn’t around, which are going to become more common when he starts his new job – but the instant messenger and Internet telephony tools we use make it feel a little like I’m actually in the office, and that’s a pretty good trade-off in exchange for being able to turn up at work in my underwear, if I like.

The Best Mouse In The World

This was one of my most-popular articles in 2010. It continues to be popular in Spain (¡Hola! Mucho gusto). If you enjoyed it, you might also enjoy:

Why I believe that it’s wrong to lie to children about Santa (2009).
The Ten Weirdest Sex Toys I’ve ever seen (2009)!
A dirty-looking calendar I found at work (2011).
My beliefs about why it’s wrong to lie to children about Santa (2009), complete with pictures of naughty elves.
An argument I had (2011) with the Office of National Statistics about nonmonogamy and the census.
Open Source Shaving (2009).
The moment, 8½ years later, that an even better mouse came along (2019).

The Old

Back in 2006, I ordered a new mouse for my computer. Previously, I’d been using a series of mid-to-high-end five-button optical mice, like Microsoft’s IntelliMouse series: when you’re doing a lot of coding, websurfing, and video gaming, “extra” buttons make a big difference, and the IntelliMouse is fast and responsive and usable in either hand: a perfectly good all-rounder mouse. But when I destroyed my last mouse with a little too much overenthusiasm in an Unreal Tournament 2004 deathmatch, I thought it might be time to look for something a little… sturdier.

Relatively new to the European market at that time was Logitech’s new MX1000: the world’s first generally-available laser mouse: instead of using a little red LED, these mice use an invisible laser to track movements, which apparently makes them far more sensitive and accurate on a wider range of surfaces. As an ultra high-end premium mouse, the MX1000 also came with a wheel that was not only clickable but “rockable” for sideways scrolling and five other buttons (aside from the wheel and the usual three), but it was wireless and used it’s own special “cradle” to recharge. I bought one, and for years I’ve described it as the best mouse I’ve ever owned.

This mouse was so good, in fact, that I’d always planned that when it finally kicked the bucket, I’d replace it with another one exactly the same. When I said that this was the best mouse I’d ever owned, I wasn’t kidding. It fit my palm in a way that I’d never experienced before (I have pretty big hands, and I find that those piddly little mice that are so popular to be just useless for me, leaving me with my wrist dragging around on the desk like a beaver’s tail). I genuinely like the quirky bonus selling points of this mouse, like its unusual “thumb rest” and its wonderful little LED gauge that tells you when it needs recharging.

My MX1000 is still going strong, despite years of heavy (ab)use. I use my mouse for hours a day, every day, and it needs to not only feel great but be rugged and durable, too. But the time comes in the life of every mouse when it’s time to be retired to less-intensive duties. Here’s the underside of my MX1000 today:

See how scuffed and worn it is from the hundreds of miles it’s travelled back and forth across my desk? Even the non-slip teflon pads are beginning to wear down! And the two little copper contacts on the right, there, are tarnished – sometimes it takes a couple of attempts, these days, to get the pins to make a connection when dropping it into the charging cradle. It’s time that this little mouse was put out to pasture.

But my plan – my plan to replace it with another one just the same – can’t come to pass: Logitech no longer manufacture the fabulous MX1000! Oh noes! I know it’s still possible to buy old stock or unopened second-hand ones on eBay, but this feels to me more like the universe’s way of telling me that it’s time to look for something new.

The New

So I’ve gotten myself the successor to the MX1000: a Logitech Performance MX.

And here are my observations after using it for a few days:

Pros	Cons
It’s just like an MX1000 – ludicrously accurate, sensitive, and fabulous to hold and use. It’s slightly lighter than the MX1000. Rather than charging in a cradle, it charges via a MicroUSB cable (either from a computer or a supplied power adapter), so you can continue to use it while it charges (I’m just using the cable I sometimes use to attach my phone to my PC). Even more buttons! All configurable by application or usable for their default functions. The wheel can now operate in “clicky” or “flywheel” modes, and the “flywheel” mode – in which the wheel just keeps on spinning freely – is very nice. The “Unifying” USB receiver can apparently have up to six devices connected to it (although why you’d have six mice/keyboards, which are the only devices yet to use the technology, is beyond me). The teflon pads and even the rechargable battery are now replacable, to keep the mouse running for longer. The mouse now uses “Darkfield” technology, which allows the laser to work even on transparent or reflective surfaces. I have no idea how this black magic works, but it’s cool: I’ve tried the mouse on mirrors and on glass and it genuinely does seem to work, but I can’t work out how! The new texture of the thumb rest is more pleasant than the plasticky feel of the MX1000 (which becomes apparent if you have sweaty hands). It’s possible to change the mouse sensitivity “on the fly” using pre-configured button presses, which JTA tells me is useful (I’ve never had a mouse with such a feature before, so I’ll reserve judgment).	Charging using a cable isn’t quite so cool nor as convenient as just dropping the mouse into a charging cradle. More of the MX1000s buttons “just worked” without the special driver software installed. It’s still using a proprietary wireless pairing and communication system. Seriously, Logitech, would it have been so hard to use Bluetooth and save me from using up another USB port? The battery gauge only turns on for a few seconds after you first start using the mouse in a long time, or when it’s getting low: I suppose this must be a measure to conserve battery life, but it does make it slightly harder to tell the battery level “at a glance”. The “rocking” of the wheel to scroll left and right no longer produces an audible “click”, depriving you of feedback. The driver package is 25MB. Seriously: why does it need to be this large? Perhaps a little too big for some people’s hands? This isn’t a mouse for people with a small hand.

Pros

Cons

It’s just like an MX1000 – ludicrously accurate, sensitive, and fabulous to hold and use.
It’s slightly lighter than the MX1000.
Rather than charging in a cradle, it charges via a MicroUSB cable (either from a computer or a supplied power adapter), so you can continue to use it while it charges (I’m just using the cable I sometimes use to attach my phone to my PC).
Even more buttons! All configurable by application or usable for their default functions.
The wheel can now operate in “clicky” or “flywheel” modes, and the “flywheel” mode – in which the wheel just keeps on spinning freely – is very nice.
The “Unifying” USB receiver can apparently have up to six devices connected to it (although why you’d have six mice/keyboards, which are the only devices yet to use the technology, is beyond me).
The teflon pads and even the rechargable battery are now replacable, to keep the mouse running for longer.
The mouse now uses “Darkfield” technology, which allows the laser to work even on transparent or reflective surfaces. I have no idea how this black magic works, but it’s cool: I’ve tried the mouse on mirrors and on glass and it genuinely does seem to work, but I can’t work out how!
The new texture of the thumb rest is more pleasant than the plasticky feel of the MX1000 (which becomes apparent if you have sweaty hands).
It’s possible to change the mouse sensitivity “on the fly” using pre-configured button presses, which JTA tells me is useful (I’ve never had a mouse with such a feature before, so I’ll reserve judgment).

Charging using a cable isn’t quite so cool nor as convenient as just dropping the mouse into a charging cradle.
More of the MX1000s buttons “just worked” without the special driver software installed.
It’s still using a proprietary wireless pairing and communication system. Seriously, Logitech, would it have been so hard to use Bluetooth and save me from using up another USB port?
The battery gauge only turns on for a few seconds after you first start using the mouse in a long time, or when it’s getting low: I suppose this must be a measure to conserve battery life, but it does make it slightly harder to tell the battery level “at a glance”.
The “rocking” of the wheel to scroll left and right no longer produces an audible “click”, depriving you of feedback.
The driver package is 25MB. Seriously: why does it need to be this large?
Perhaps a little too big for some people’s hands? This isn’t a mouse for people with a small hand.

In short, the verdict is that the Performance MX is a worthwhile successor to the MX1000, and a great replacement when the time comes. And if you’re still using an LED or even a wired mouse (trust me, when you go wireless and lose the “tug” of the cable pulling your mouse back, you never want to go back), perhaps now is the time to upgrade.

Update – 8 March 2019: it took a while, but an even better mouse has now dethroned this one.

On This Day In 2006

Looking Back

On this day in 2006 I’d just come to the end of a long weekend of coding and socialising. The code project was, of course, Three Rings, and Bryn and Gareth were helping out with the big push to make the initial release Three Rings 2 a success.

Three Rings is, of course, a project to streamline the administration of helpline services (like Samaritans) by making it easier for them to manage their rota and volunteer resources. I kicked the project off back in 2002 (based on an idea that Kit and I had discussed as early as 2000), initially only for Aberystwyth Nightline – with whom I was then a volunteer – but it quickly spread and within a few years had become the de facto system for Nightlines everywhere. Later, my work with expanding and enhancing Three Rings comprised a part of my University dissertation.

Among the problems with that early version of Three Rings, though, was that it had never been designed to scale, and so eventually the time came to throw it out and develop a new one, from scratch, in the then up-and-coming Ruby on Rails framework. Gareth was a huge help in the early development, and Bryn got burdened with the task of coming up with a means to convert the data between the old system and the new system, migrating our users across: a horrendous task, because the two systems used completely incompatible data storage mechanisms, and the old system was riddled with quirks and workarounds. This weekend, back in 2006, was the cumulation of that work: Bryn hacking away on his Project: Rosetta system, a stack of Perl programs to translate the data… while Gareth and I made progress on redeveloping features for the new system.

It wasn’t all work, though: we also all took a trip up to nearby Ynyslas, a little way North of Aberystwyth, for a barbeque on the sweeping sand dunes there. As my blog post for that weekend reveals, this involved a fantastic prank in which Claire and I “hid” Jimmy by burying him under the sand, covering his face with an upturned cardboard box, and then frightening the shit out of Gareth when he – having been told that Jimmy hadn’t come – lifted the box to find Jimmy’s disembodied head staring back at him.

Looking Forward

Since that day, Three Rings has continued to grow and expand – it’s now used by a number of charities nationwide, and exists as a company in it’s own right. Gareth and Bryn are no longer directly involved with the project, but parts of their code live on in the system, ticking away in the background.

Ruth now plays a major part in the development of the system, and it actually formed part of her dissertation, too, meaning that my dissertation (which Bryn still has, after he borrowed it to help him write Rosetta) was actually cited as a reference in another document: something which pleased me inordinately.

Claire and Jimmy got together a year and a bit ago, and they’re now living together, still in Aberystwyth (not that you’d know from reading either of their blogs, slackers that they are).

And we haven’t had a barbeque yet since moving to Earth, but weather-permitting, the plan is to do so this week!

This blog post is part of the On This Day series, in which Dan periodically looks back on years gone by.

Updating WHOIS Records With Easily

I’ve recently undergone an ordeal with Easily, with whom a number of my domain names are registered, that involved a process so painful and convoluted that I couldn’t help but share it with you. All I wanted to do was to change the WHOIS data on some of my domains, because they were horribly out of date. Here’s the process that seems to be standard at Easily:

I log in to the Easily web site to change my WHOIS information. If this were any of the other domain name registrars I deal with, this would be the only step in the process, but Easily don’t seem to think that their customers want this functionality, and so they don’t provide it.
I use the contact form to send requests that they change the WHOIS information, providing all of the information necessary to facilitate the change.
Easily e-mail me, informing me that requests have to be made by fax or postal mail. Muttering under my breath about this being a little like the dark ages, I send them a letter spelling out my request. The letter also includes three characters from my password, which apparently is all it takes to impress upon them that I am who I claim to be.
Easily e-mail me, thanking me for my fax (it was a letter), and informing me that a change of ownership of a domain requires that a £15 fee is paid. I reply to point out that no change of ownership has occurred; although my name and my address have changed, and I can supply proof of both if required.
Proof of these things isn’t required: my word as a gentleman is good enough, it seems. Easily change the WHOIS information, but mis-spell the name of my street.
I e-mail Easily to inform them of their mistake. Several days later, they e-mail me back to say that they’ve corrected the typo, along with a terse apology.
It turns out that they’ve corrected the typo, but somehow managed to introduce an even more significant one: now the house number is incorrect. I double-check my letter and all of my e-mails so far to ensure that this mistake couldn’t possibly be my fault, and it’s not. I e-mail Easily back and request that they have another go at typing my address correctly).
A week passes. With no response, I wonder if I shall have to write another letter. Don’t forget that this is an Internet-based company selling Internet services. I send another e-mail, asking whether the previous e-mail is going to be handled any time soon.
Easily reply, with no apology this time, stating that the typo has been corrected. I check the WHOIS records: it turns out that they’ve only corrected their (second) typo on one of my domain names, and not on all of them. I write back to ask when they’re planning to correct the others, and list them.

We’re coming up on one month since this ordeal started. For reference, when I used GoDaddy to do the same operation, I had it done within five minutes, and I could do it all online.

Easily have really, really gone down in my estimation.