Note #27692

Can it perhaps be time that we stop saying “ethical non-monogamy”?

Nobody feels the need to say “ethical monogamy”; monogamous folks are given the benefit of the doubt and assumed to be practicing a relationship ethically.

I feel like polyamory, open relationships, relationship anarchy and other forms of non-monogamy are now sufficiently accessible to popular culture that we can drop the word “ethical” and still be understood. (Ideally we do so before it starts to look like virtue-labelling.)

Breakups vs Layoffs

I’ve had a few breakups, but I’ve only been made redundant once. There’s a surprising overlap between the two…

Venn-Euler diagram with circles representing Romantic Breakups and Open-Source Tech Layoffs (the former overlaid with a broken heart icon, the latter with a background reminiscent of the Automattic logo). The items unique to each are 'paired': Who keeps the dog? / Who keeps the laptop?; Half your friends take "their side" / Half your friends still work for them; Slim chance of make-up sex / Slim chance of meaningful reference; Find out in person (unless they're a monster) / Find out by email (with 10 minutes notice); Comes with a brutal list of your flaws / Comes with no useful feedback whatsoever; "I'm happier on my own anyway!" / "Oh fuck, how am I going to pay the bills?"; Bags in the hallway / Bags under your eyes. The intersection of both circles includes: Trash talk; Risk of rebound; "How did I not see this coming?"; Sadness when you wake up without them; Still feel responsible for the things you produced; Emotionally gruelling.

And with that, I’d better get back to it. Today’s mission is to finish checking-in on my list of “companies I’ve always admired and thought I should work for” and see if any of them are actively looking for somebody like me!

(Incidentally: if you’re into open source, empowering the Web, and making the world a better place, my CV is over here. I’m a senior/principal full-stack engineer with a tonne of experience in some radically diverse fields, and if you think we’d be a good match then I’d love to chat!)

×

Calculating the Ideal “Sex and the City” Polycule

This is a repost promoting content originally published elsewhere. See more things Dan's reposted.

I’ve never been even remotely into Sex and the City. But I can’t help but love that this developer was so invested in the characters and their relationships that when he asked himself “couldn’t all this drama and heartache have been simplified if these characters were willing to consider polyamorous relationships rather than serial monogamy?”1, he did the maths to optimise his hypothetical fanfic polycule:

Juan Pablo Sarmiento

As if his talk at !!Con 2024 wasn’t cool enough, he open-sourced the whole thing, so you’re free to try the calculator online for yourself or expand upon or adapt it to your heart’s content. Perhaps you disagree with his assessment of the relative relationship characteristics of the characters2: tweak them and see what the result is!

Or maybe Sex and the City isn’t your thing at all? Well adapt it for whatever your fandom is! How I Met Your Mother, Dawson’s CreekMamma Mia and The L-Word were all crying out for polyamory to come and “fix” them3.

Perhaps if you’re feeling especially brave you’ll put yourself and your circles of friends, lovers, metamours, or whatever into the algorithm and see who it matches up. You never know, maybe there’s a love connection you’ve missed! (Just be ready for the possibility that it’ll tell you that you’re doing your love life “wrong”!)

Footnotes

1 This is a question I routinely find myself asking of every TV show that presents a love triangle as a fait accompli resulting from an even moderately-complex who’s-attracted-to-whom.

2 Clearly somebody does, based on his commit “against his will” that increases Carrie and Big’s validatesOthers scores and reduces Big’s prioritizesKindness.

3 I was especially disappointed with the otherwise-excellent The L-Word, which did have a go at an ethical non-monogamy storyline but bungled the “ethical” at every hurdle while simultaneously reinforcing the “insatiable bisexual” stereotype. Boo! Anyway: maybe on my next re-watch I’ll feed some numbers into Juan’s algorithm and see what comes out…

Shared Email Addresses

Email Antipatterns

There are two particular varieties of email address that I don’t often see, but I’ve been known to ridicule when I have:

  1. Geographically-based personal email addresses, e.g. OurHouseName@example.com. These always seemed to me to undermine one of the single-best things about an email address compared to postal mail – that they don’t change when you move house!1
  2. Shared/couple email addresses, e.g. MrAndMrsSmith@example.net. These make me want to scream “You know email addresses are basically free, right? You don’t have to share one!” Even back when most people got their email address directly from their dial-up provider, most ISPs offered some number of addresses (e.g. five).

If you’ve come across either of the above before, there’s… perhaps a reasonable chance that it was in the possession of somebody born before 1960 (and the older, the more-likely)2.

In Community Season 4, Episode 8 (Herstory of Dance), Pierce Hawthorne (Chevy Chase), wearing an Inspector Spacetime t-shirt, sits in a computer lab, saying "Seriously, I need to get to my email: the Post Office is about to close!"
In Pierce’s defence, “my email is on that computer” did genuinely used to be a thing, before the widespread adoption of IMAP and webmail.

You’ll never catch me doing that!

I found myself thinking about this as I clicked the “No” button on a poll by Terence Eden that asked whether I used a “shared” email address when in a stable long-term relationship.

Terence Eden (@Edent@mastodon.social) on Mastodon asks: "If you're currently in a stable, long term relationship with someone - do you have a joint email address with them?"
Of course I don’t! Why would I? Oh… wait…

It wasn’t until after I clicked “No” that I realised that, in actual fact, I have had multiple email addresses that I’ve share with significant other(s). And more than that, sometimes they’ve been geographically-based! What’s going on?

I’ve routinely had domains or subdomains that I’ve used to represent a place that I live. They’re convenient for when you want to give somebody a short web address which’ll take them to a page with directions to you and links to your location in a variety of different services and formats.

And by that point, you might as well have an email alias, e.g. all@myhouse.example.org, that forwards on email to, well, all the adults at the house. What I’ve described there is, after a fashion, a shared email address tied to a geographical location. But we don’t ever send anything from it. Nor do we use it for any kind of personal communication with anybody outside the house.

Email receipt from Sainsburys, advising that they're unable to deliver "Fruit Bowl Raspberry Peelers 5x16g".
Sainsbury’s aren’t going to bring us any Raspberry Peelers. I’m not sure who ordered them, but I’m confident that it’s the kids who’re gonna complain about it.

We don’t give out these all@ addresses (or their aliases: every company gets their own) to people willy-nilly. But they’re useful for shared services that send automated emails to us all. For example:

  • Giving a forwarding alias to the supermarket means that receipts (listing any unavailable products) g0 to all of us, and whoever’s meal plan’s been scuppered by an awkward substitution will know what’s up.
  • Using a forwarding alias with the household Netflix account means anybody can use the “send me a sign-in link” feature to connect a new device.
  • When confirming that you’ve sent money to a service provider, CC’ing one of these nice, short aliases provides a quick way to let the others know that a bill’s been paid (this one’s especially useful where, like me, you live in a 3+ adult household and otherwise you’d be having to add multiple people to the CC field).

Sure, the need for most of these solutions would evaporate instantly if more services supported multi-user or delegated access3. But outside of that fantasy world, shared aliases seem to be pretty useful!

Footnotes

1 The most ill-conceived example of geographically-based email addresses I’ve ever seen came from a a 2003 proposal by then-MP Derek Wyatt, who proposed that the domain name part of every single email address should contain not only the country of the owner (e.g. .uk) but also their complete postcode. He was under the delusion that this would somehow prevent spam. Even ignoring the immense technical challenges of his proposal and the impossibility of policing it across the borders of every country that uses email… it probably wouldn’t even be effective at his stated goal. I’ll let The Register take it from here.

2 No ageism intended: I suspect that the phenomenon actually stems from the fact that as email took off in the noughties this demographic who were significantly more-likely than younger folks to have (a) a very long-term home that they didn’t anticipate moving out of any time soon, and (b) an existing anticipation that people and companies wrote to them as a couple, not individually.

3 I’d love it if the grocery delivery sites would let multiple “accounts”, by mutual consent, share a delivery slot, destination, and payment method. It’d be cool to know that we could e.g. have a houseguest and give them temporary access to a specific order that was scheduled for during their stay. But that’s probably a lot of work for very little payoff if you’re busy running a supermarket.

× × ×

Out as Poly at Work

During one of the periods today that Facebook wasn’t down, a friend who makes use of the platform shared a Facebook post with me, which read:

Has anyone informed work/colleagues about being ENM and how was it received?

I’ve informed a few colleagues but I am considering informing my team as part of my Team Champion and EDI role.

I’ve been “out” at every one of the employers1 since I entered into my first open/nonmonogamous relationship a couple of decades ago.

I didn’t do so immediately: in fact, I waited almost until the point that coming out was an academic necessity! The point at which it was only a matter of time before somebody thought they’d caught us “cheating”… or else because I didn’t want to have to lie to coworkers about e.g. from whom a romantic gift might have come.

Laptop and mug alongside a notebook and pencil. In the notebook is written "TODO: 1. Come out to colleagues. 2. ???. 3. Profit."
I guess I’ll squeeze in “come out to colleagues” in between the project planning meeting and working on rolling out the server upgrades.

Here’s how it went to be “out” at each of the three full-time jobs I’ve held over that period:

SmartData

We lived and worked in and around a small town, and in our small tight-knit team we all had a reasonable handle on what was going on in one another’s personal lives. By the time I was actively in a relationship with Ruth (while still in a relationship with Claire, whom all my coworkers had met at e.g. office parties and the like), it just seemed prudent to mention it, as well as being honest and transparent.

Dan with coworkers and friends drinking in a pub.
This photograph – featuring some of my coworkers – was taken in 2005. At that point, they probably all thought of me as a regular, normal person. At least, as far as my relationship structure was concerned. Not in any other way. Obviously.

It went fine. And it made Monday watercooler conversations about “who what I did at the weekend” simpler. Being a small team sharing a single open-plan office meant that I was able to mention my relationship status to literally the entire company at once, and everybody took it with a shrug of noncommittal acceptance.

The Bodleian Libraries

The Bodleian Libraries was a much bigger beast, and in turn a part of the massive University of Oxford. It was big enough to have a “LGBT+ Staff” network within its Equality and Diversity unit, within which – because of cultural intersections2 – I was able to meet a handful of other poly folk at the University.

Dan poses with Bodleian coworkers in front of a party feast in a low-ceilinged office.
This motley crew were exactly as warm and accepting a bunch as you could ask for.

I mentioned very early on – as soon as it came up organically – the structure of the relationship I was in, and everybody was cool (or failing that, at least professional) about it. Curious coworkers asked carefully-crafted questions, and before long (and following my lead) my curious lifestyle choices were as valid a topic for light-hearted jokes as anything else in that fun and gossipy office.

And again: it paid-off pragmatically, especially when I took parental leave after the birth of each of our two kids3.

It also helped defuse a situation when I was spotted by a more-distant coworker on my way back from a lunchtime date with a lover who wasn’t Ruth, and my confused colleague introduced herself to the woman that she assumed must’ve been the partner she’d heard about. When I explained that no, this is a different person I’m seeing my colleague seemed taken aback, and I was glad to be able to call on a passing coworker who knew me better to back me up in my assertion that no, this wasn’t just me trying to lie to cover some illicit work affair! Work allies are useful.

Automattic

I’ve been with Automattic for four and a half years now, and this time around I went one step further in telling potential teammates about my relationship structure by mentioning it in my “Howdymattic” video – a video introduction new starters are encouraged to record to say hi to the rest of the company4.

Framegrab from Dan's Howdymattic video showing him making a "V" shape with his fingers alongside a diagram of his V-shaped relationship.
Some full-on MSPaint grade titling made it into that video, didn’t it?

A convenient side-effect of this early coming-out was that I found myself immediately inducted into the “polymatticians” group – a minor diversity group within Automattic, comprising a massive 1.2% of the company, who openly identify as engaging in nonmonogamous relationships5!

That was eye-opening. Not only does Automattic have a stack of the regular inclusivity groups you might expect from a big tech company (queer, Black, women, trans, neurodiverse) and a handful of the less-common ones (over-40s, cancer survivors, nondrinkers, veterans), they’ve also got a private group for those of us who happen to be both Automatticians and in (or inclined towards) polyamorous relationships. Mind blown.

My relationship structure’s been… quietly and professionally accepted. It doesn’t really come up (why would it? in a distributed company it has even less-impact on anything than it did in my previous non-distributed roles)… outside of the “polymatticians” private space.

In summary: I can recommend being “out” at work. So long as you’d feel professionally safe to do so: relationship structure isn’t necessarily a protected characteristic (it’s complicated), and even if it were you might be careful about mentioning it in some environments. It’s great to have the transparency to not have to watch your words when a coworker asks about “your partner”. Plus being free to be emotionally honest at work is just good for your mental wellbeing, in my opinion! If you trust your coworkers, be honest with them. If you don’t… perhaps you need to start looking for a better job?

Footnotes

1 I’m not counting my freelance work during any of those periods, although I’ve been pretty transparent with them too.

2 Let’s be clear: most queer folks, just like most straight folks, seem to be similarly-inclined towards monogamy. But ethnical non-monogamy in various forms seems to represent a larger minority within queer communities than outside them. There’s all kinds of possible reasons for this, and smarter people than me have written about them, but personally I’m of the opinion that, for many, it stems from the fact that by the time you’re societally-forced to critically examine your relationships, you might as well go the extra mile and decide whether your relationship structure is right for you too. In other words: I suspect that cis hetro folks would probably have a proportional parity of polyamory if they weren’t saturated with media and cultural role models that show them what their relationship “should” look like.

3 Unwilling to lie, I made absolutely clear that I was neither the father of either of them nor the husband of their mother (among other reasons, the law prohibits Ruth from marrying me on account of being married to JTA), but pointed out that my contract merely stipulated that I was the partner of a birth parent, which was something I’d made completely clear since I first started working there. I’m not sure if I was just rubber-stamped through the University’s leave process as a matter of course or if they took a deeper look at me and figured “yeah, we’re not going to risk picking a legal fight with that guy”, but I got my leave granted.

4 If you enjoyed my “Howdymattic”, you’ll probably also love the outtakes.

5 There are dozens of us! Dozens!

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Household Finances Revisited

Almost a decade ago I shared a process that my domestic polyfamily and I had been using (by then, for around four years) to manage our household finances. That post isn’t really accurate any more, so it’s time for an update (there’s a link if you just want the updated spreadsheet):

Dan, wearing a WordPress Pride "rainbow flag on black" t-shirt, sits on a park bench alongside a French Bulldog (with her tongue sticking out) and a young boy (throwing a peace sign, wearing a pink cycle helmet and a blue school uniform).
Our household costs have increased considerably over the last decade, not least because children and pets are expensive (who knew?).

Sample data

For my examples below, assume a three-person family. I’m using unrealistic numbers for easy arithmetic.

  • Alice earns £2,000, Bob earns £1,000, and Chris earns £500, for a total household income of £3,500.
  • Alice spends £1,450, Bob £800, and Chris £250, for a total household expenditure of £2,500.

Model #1: Straight Split

We’ve never done things this way, but for completeness sake I’ll mention it: the simplest way that households can split their costs is by dividing them between the participants equally: if the family make a £60 shopping trip, £20 should be paid by each of Alice, Bob, and Chris.

My example above shows exactly why this might not be a smart choice: this model would have each participant contribute £833.33 over the course of the month, which is more than Chris earned. If this month is representative, then Chris will gradually burn through their savings and go broke, while Alice will put over a grand into her savings account every month!

Photograph of the Statue of Lenin in Independence Square, Minsk: Government House #1 stands behind a large metal statue of Vladimir Lenin, looking to his right.
“Land, Bread, Peace… and Spreadsheets!”

Model #2: Income-Assessed

We’re a bunch of leftie socialist types, and wanted to reflect our political outlook in our household finances, too. So rather than just splitting our costs equally between us, we initially implemented a means-assessment system based on the relative differences between our incomes. The thinking was that somebody that earns twice as much should contribute twice as much towards the costs of running the household.

Using our example family above, here’s how that might look:

  • Alice earned 57% of the household income, so she should have contributed 57% of the household costs: £1,425. She overpaid by £25.
  • Bob earned 29% of the household income, so he should have contributed 29% of the household costs: £725. He overpaid by £75.
  • Chris earned 14% of the household income, so they should have contributed 14% of the household costs: £350. They underpaid by £100.
  • Therefore, at the end of the month Chris should settle up by giving £25 to Alice and £75 to Bob.

By analogy: The “Income-Assessed” model is functionally equivalent to splitting each and every expense according to the participants income – e.g. if a £100 bill landed on their doormat, Alice would pay £57, Bob £29, and Chris £14 of it – but has the convenience that everybody just pays for things “as they go along” and then square everything up when their paycheques come in.

Photograph showing a detached white house clad in scaffolding, under a clear blue sky.
You know what else is surprisingly expensive? Having the roof of your house taken off.

Over time, our expenditures grew and changed and our incomes grew, but they didn’t do so in an entirely simple fashion, and we needed to make some tweaks to our income-assessed model of household finance contributions. For example:

  • Gross vs Net Income: For a while, some of our incomes were split into a mixture of employed income (on which income tax was paid as-we-earned) and self-employed income (for which income tax would be calculated later), making things challenging. We agreed that net income (i.e. take-home pay) was the correct measure for us to use for the income-based part of the calculation, which also helped keep things fair as some of us began to cross into and out of the higher earner tax bracket.
  • Personal Threshold: At times, a subset of us earned a disproportionate portion of the household income (there were short periods where one of us earned over 50% of the household income; at several other times two family members each earned thrice that of the third). Our costs increased too, but this imposed an regressive burden on the lower-earner(s), for whom those costs represented a greater proportion of their total income. To attempt to mitigate this, we introduced a personal threshold somewhat analogous to the income tax “personal allowance” (the policy that means that you don’t pay tax on your first £12,570 of income).

Eventually, we came to see that what we were doing was trying to patch a partially-broken system, and tried something new!

Model #3: Same-Residual

In 2022, we transitioned to a same-residual system that attempts to share out out money in an even-more egalitarian way. Instead of each person contributing in accordance with their income, the model attempts to leave each person with the same average amount of disposable personal income at the end. The difference is most-profound where the relative incomes are most-diverse.

With the example family above, that would mean:

  • The household earned £3,500 and spent £2,500, leaving £1,000. Dividing by 3 tells us that each person should have £333.33 after settling up.
  • Alice earned earned £2,000 and spent £1,450, so she has £550 left. That’s £216.67 too much.
  • Bob earned earned £1,000 and spent £800, so she has £200 left. That’s £133.33 too little.
  • Chris earned earned £500 and spent £250, so she has £250 left. That’s £83.33 too little.
  • Therefore, at the end of the month Alice should settle up by giving £133.33 to Bob and £83.33 to Chris (note there’s a 1p rounding error).

That’s a very different result than the Income-Assessed calculation came up with for the same family! Instead of Chris giving money to Alice and Bob, because those two contributed to household costs disproportionately highly for their relative incomes, Alice gives money to Bob and Chris, because their incomes (and expenditures) were much lower. Ignoring any non-household costs, all three would expect to have the same bank balance at the start of the month as at the end, after settlement.

By analogy: The “Same-Residual” model is functionally equivalent to having everybody’s salary paid into a shared bank account, out of which all household expenditures are paid, and at the end of the month everything that’s left in the bank account gets split equally between the participants.

Screenshot showing a sample filled verison of the spreadsheet.
Our version of the spreadsheet has inherited a lot of hacky edges, many for now-unused functionality.

We’ve made tweaks to this model, too, of course. For example: we’ve set a “target” residual and, where we spend little enough in a month that we would each be eligible for more than that, we instead sweep the excess into our family savings account. It’s a nice approach to help build up a savings reserve without feeling a pinch.

I’m sure our model will continue to evolve, as it has for the last decade and a half, but for now it seems stable, fair, and reasonable. Maybe it’ll work for your household too (whether or not you’re also a polyamorous family!): take a look at the spreadsheet in Google Drive and give it a go.

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Making a Home of Each Other (The Eggs)

This is a repost promoting content originally published elsewhere. See more things Dan's reposted.

I dislike recipe posts that, before you get anywhere near the list of ingredients, tell you what feels like the entire life story of the author and their family.

“Every morning my mother would warm up the stove, and this was a wood-fired stove back in the day, and make these. We lived in Minnosota…” I don’t care. I can’t begin to tell you how much I don’t care. Just tell me how to make the damn muffins ‘cos the picture’s got me drooling.

This is different. This is the latest and so-far only exception. This, I care about:

When we moved into a house of our own, I bought us a tea kettle that whistled in harmony when it boiled. Rent was cheap, and we were happy. Those were the days of sweet potato hash, wilted kale, and increasingly exotic baked goods. There was the Me-Making-You-Tea-in-the-Morning-Because-You-Hated-Mornings Phase, but also the You-Making-Me-Tea-in-the-Morning-Because-You-Went-to-Work-at-5am Phase.

Lucy tells a story so rich and personal about her and her wife’s experience of life, cohabitation, food, and the beauty of everyday life. I haven’t even read the recipe for The Eggs, even though it sounds pretty delicious.

Over the years I’ve found words for people who have done what we’re doing now, but I’ve also found a deeper truth: our queer community doesn’t demand a definition. They know that chili oil can change a life just as much as a marriage. That love is in the making and unmaking of beds. The candlelit baths. The laughter. The proffered feast that nourishes.

Queerness makes room within it for these relationships, or rather: queerness spirals outward. It blooms and embraces. That is the process by which we broaden our palates, welcoming what might seem new to us, but which is actually older than we know.

It’s a great reminder about focussing on what’s important. About the value of an ally whether the world’s working with you or against you. And, of course, about how every relationship, no matter what shape, size, or form, can enjoy a little more queering once in a while. Go read it.

Polyam Lingo

This is a repost promoting content originally published elsewhere. See more things Dan's reposted.

Dr. Doe’s latest Sexplanations vlog is on polyamorous language, and despite being – or, perhaps, because I’m – a bit of a long-toothed polyamorist these days, fully a quarter or more of the terms she introduced were new to me! Fascinating!

The Varieties of Intimate Relationship

This is a repost promoting content originally published elsewhere. See more things Dan's reposted.

Diagram dividing varieties of intimiate relationships into monogamy, polyamory, celebacy, and a few things in-between.

A slightly tongue-in-cheek (see the “serial monogamy” chain and some of the subtitles!) but moderately-complete diagram of popular varieties of relationship structure. Obviously there’s gaps – relationships are as diverse as their participants – and lots of room for refinement, but the joy of an infographic is making visible the breadth of a field, not in providing encyclopaedic comprehension of that field. I especially like the attention to detail in “connecting” often-related concepts.

Confused.com Confuses Me

It’s that time of year again when I comparison-shop for car insurance, and every time I come across a new set of reasons to hate the developers at Confused.com. How do you confuse me? Let me count the ways.

No means yes

I was planning to enumerate my concerns to them directly, via their contact form, but when I went to do so I spotted this bit of genius, which clinched it and made me write a blog post instead:

Animated GIF showing how clicking on "No" on Confused.com's contact form checks the "Yes" box.
Clicking the word “Yes” means “Yes”. Clicking the word “No” means “Yes” as well.

Turns out that there’s a bit of the old sloppy-paste going on there:

<input type="radio" value="Yes" id="ContactByPhoneYes" name="contactByPhone" />
<label for="ContactByPhoneYes" class="label">Yes</label>
<input type="radio" value="No" id="ContactByPhoneNo" name="contactByPhone" />
<label for="ContactByPhoneYes" class="label">No</label>

I guess nobody had the “consent talk” with Confused.com?

That’s not my name!

Error message "Please enter a name between 2 and 30 letters long..." when Dan enters "Q" as his surname.
Somebody needs to brush up on their falsehoods programmers believe about names.

Honestly, I’m used to my unusual name causing trouble by now and I know how to work around it in the way that breaks the fewest systems (I can even usually get airline tickets without too much difficulty nowadays). But these kinds of (arbitrary) restrictions must frustrate folks like Janice Keihanaikukauakahihulihe’ekahaunaele.

I guess their developers didn’t realise that this blog post was parody?

Also, that’s not my title!

This one, though, pisses me off:

Animation showing title selector with options "Mr", "Mrs", "Miss", and "More...". Clicking "More..." reveals three more: "Ms", "Dr (Male)" and "Dr (Female)"
As everybody knows, there are only six titles, and two of them are “Dr”.

This is a perfect example of why your forms should ask for what you actually want to know, not for what you think people want to tell you. Just ask!

  1. If you want to know my gender, ask for my gender! (I’m a man, by the way.)
    I don’t understand why you want to know – after all, it’s been illegal since 2012 to risk-assess/price car insurance differently on the grounds of gender – but maybe you’ve got a valid reason. Which hopefully you’ll tell me in a tooltip. Like you’re using it as a (terrible checksum) when you check my driving license details, that’s fine!
  2. If you want to know my title, ask for my title! (I prefer not to use one, but if you must use one I’d prefer Mx.)
    This ought to be an optional field, of course, and ideally you want a free text input or else you’ll always have missed somebody (Lord, Reverend, Prince, Wing Commander…). It’s in your interests because I’m totally going to pick at random otherwise. Today I’m a Ms.

Consistency? Never heard of it.

It’s not a big thing, but if you come up with a user interface paradigm like “clicking More… shows more buttons”, you ought to stick to it.

Animation of marital statuses: clicking "More..." shows a dropdown instead of more buttons.
Maybe their internal style guide says “a More… button with three additional options should use buttons, but four additional options should be a drop-down”. But it seems more-likely that they just don’t have one.

Again, I’m not sure exactly what all of this data is used for, nor why there’s a need to differentiate between married couples and civil partnerships, but let’s just assume this is all necessary and legitimate and just ask ourselves: why are we using drop-downs now for “More…”? We were using buttons just a second ago!

"How many cars are at your home?" has a "More..." box that shows more buttons.
This was just crying out for a type-in field. But I guess the same developer who did the “Title” question did this one too, and wanted to show off the fancy “more buttons” control they’d written. (Imaginary style guide be damned!)

What’s my occupation again?

There’s so much to unpack in the “occupation” part of the form that I’m not even sure where to begin. Let’s just pick out a few things:

What type of student are you? List of options, many of which intersect.
I never answered a question this hard even in the exams I did when I was a student. Why do we care where students live… except if they’re postgrads? If I’m a mature student studying a postgraduate course in medicine while living at home with my parents… which of the five possible options should I pick? And, again: what difference could it conceivably make?

The student thing is just the beginning, though. You can declare up to two jobs, but if the first one is “house person/parent” you can’t have a second one. If you’re self-employed, that has to be your first job even though the guidance says that the one you spend most time on must be the first one (this kind of thing infuriated me when I used to spend 60% of my work time employed, 20% self-employed, and 20% studying).

I’m not saying it’s easy to make a form like this. I know from experience that it’s not. I am saying that Confused.com make it look a lot harder than it is.

Tooltip reading "Please choose the employment status that reflects the majority of the work you do. For example if you are a house person and have a part time job of 5 hours a week, you should select 'House person/parent' as your primary job.
Well that clears everything up. Also, I think you mean “houseperson”, unless you’re referring to somebody who is half-house/half-person, like some kind of architectural werewolf.

What do you mean, you live with your partner?

At a glance, this sounds like a “poly world problem”, but hear me out:

Relationship to policy holder: Living together (couple) results in the error "The driver's marital status must be Living With Partner" if their relationship to the proposer is Living Together (Couple)".
What you’re seeing here is a reference-identity error. I can’t possibly be living together with somebody as a couple if their marital status isn’t “Living With Partner”.

I put Ruth‘s martial status as married, because she’s married to JTA. But then when it asked how she was related to me, it wouldn’t accept “Living together (couple)”.

Relationship to proposer question with 'spouse' option but not 'living with partner'.
If I put Ruth as the primary policyholder (proposer) though, I don’t even get the option of “living together (couple)” to describe her relationship with me. ‘Cos it’s physically impossible to have a partner and be married, right?

Even if you don’t think it’s odd that they hide “living with partner” button as an option to describe a married person’s relationship to somebody other than their spouse… you’ve still got to agree that it’s a little bit odd that they don’t hide the “spouse” button. In other words, this user interface is more-okay with you having multiple spouses than it is with you having a spouse and an unmarried partner!

And of course this isn’t just about polyamorous folks: there are perfectly “normal” reasons that a person might end up confused by this interface, too. For example a separated (but not yet divorced) couple, one of whom has a new partner (it’s not even inconceivable that such a pair might share custody of a car). Also interesting is the fact that the form doesn’t care about the gender of your spouse (it doesn’t ask for “husband” or “wife”) but does care about the gender of your parent, child, or sibling. What gives?

Half a dozen easy fixes. Go for it, Confused.com.

Given that their entire marketing plan for most of the last two decades has been that they reduce customer confusion, Confused.com’s user interface leaves a lot to be desired. As I’ve mentioned before – and speaking as a web developer that’s been in the game for longer than their company has – it’s not necessarily easy to get this kind of thing right. But you can improve a form like this, a little at a time. And every little win counts for something: a more-satisfied returning customer, perhaps, or a new word-of-mouth recommendation.

Or you can just let it languish and continue to have the kind of form that people mock on the public Internet.

It’ll be a year until I expect to comparison-shop for car insurance again: let’s see how they get on, shall we?

Update (21 January 2021): Confused.com Respond!

I didn’t expect to receive any response to this post: most organisations don’t when I call-out the problems with their websites (not least because I’m more than a little bit sarcastic about it!). I never heard back from the Digital Climate Strike folks, for example, when I pointed out that their website was a great example of exactly the kind of problem they were protesting. But Confused.com passed on my thoughts to Product Manager Gareth who took a look at them and gave me a £20 Amazon gift card by way of thanks. Nice one, Confused.com!

× × × × × × × × ×

Human Tapestry – Episode 1

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For the first episode of the Human Tapestry, I talked to Dan, a bisexual man who lives in Oxford, England, with his partner and her husband in what he describes as a “polyamorous V-shaped thingy”. Listen as we talk about relationships, identities, the “bi-cycle”, and various forms of vegetarianism.

Fellow Automattician Mike has just launched his new podcast, exploring the diversity of human experience of relationships, sexuality, attraction, identity, gender, and all that jazz. Earlier this year, I volunteered myself as an interviewee, but I had no idea that I’d feature in the opening episode! If hearing people in your ears is something you like to do, and you’re interested in my journey so-far of polyamory and bisexuality, have a listen. And if you’re not: it might still be worth bookmarking the show for a listen later on – it could be an interesting ride.

Possibly SFW, depending on your work. Specific warnings:

  • Some swearing, including use of a homophobic slur (while describing the experience of being a victim of homophobia)
  • Frank discussion of my relationship history (although with greater anonymity than appears elsewhere on this blog)
  • Annoying squeaky chair sounds in the background (I’ve replaced that chair, now)
  • Skimming-over-the-details of specific events, resulting in an incomplete picture (with apologies to anybody misrepresented as a result)

Caveats aside, I think it came out moderately well; Mike’s an experienced interviewer with a good focus on potentially interesting details. He’s also looking for more guests, if you’d like to join him. He says it best, perhaps, with his very broad description of what the show’s about:

If you have a gender, have attractions (or non-attractions) to certain humans (or all humans), or have certain practices (or non-practices) in the bedroom (or elsewhere), we’d love to talk to you!

Go listen over there or right here.

Dating App Writers Room

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Ashley’s back! (Do Brian and Nick know any girls’ names that aren’t Ashley?)

But more-importantly, there’s a new BriTANicK, which is a rare enough treat these days that I feel the need to share it with you.

I ignored warnings from friends and family not to marry my husband

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When I was 20, a man I barely knew proposed without a ring.

I said yes.

Our friends were alarmed about our fast decisions to marry and move from Tennessee to New York City. I got a handwritten letter from an elder at church suggesting I wait to get to know my fiance better. His friends held a tearful intervention. One of our beloved professors questioned the decision. My mother referred to my fiance not by his name — David — but by the nickname “rank stranger.”

But we were in love. After refusing premarital counseling (we didn’t need it, we insisted), David and I got married and moved to Gramercy Park. We could see the Empire State Building at night when it was illuminated, if we craned our necks while sitting on our creaky fire escape.

My life was as romantic as a love song. Then, after one week of marriage, the phone rang.

Delightful story full of twists and turns on The Washington Post (warning: their adwall has a less-than-ethical/probably-not-legal approach to GDPR compliance for those of us in Europe so you might like to obfuscate your footprint or at least use privacy mode when visiting); seems like it’s going to be much darker than it is but turns out surprisingly uplifting. Give it a read.

Men. Abuse. Trauma. | Philosophy Tube

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I discovered Philosophy Tube earlier this year but because I’ve mostly been working my way through the back catalogue it took until very recently before I got around to watching the video Men. Abuse. Trauma. And about 95% of everything he says in it so-closely parallels my own experience of an abusive relationship that I was periodically alarmed by his specificity. I’ve written before about the long tail an abusive relationship can have and that this video triggered in me such a strong reaction of recognition (and minor distress) is a testament to that.

I escaped from my abusive relationship seventeen years ago this month. It took me around seven years to acknowledge that the relationship had been abusive and to see the full picture of the damage it had done me. It took at least another four or five before I reached a point that I suspect I’m “recovered”: by which I mean “as recovered as I think is feasible.” And the fact that this video – on the first two viewings, anyway – was still able to give me a moment of panic (albeit one well-short of flashbacks) is a reminder that no, I’m not yet 100% okay.

Regardless – I’ve wanted to plug the channel for a while now, and this was the vehicle I had to hand. Go watch.

This is your phone on feminism

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Let’s face the truth. We are in an abusive relationship with our phones.

Ask yourself the first three questions that UK non-profit Women’s Aid suggests to determine if you’re in an abusive relationship:

  • Has your partner tried to keep you from seeing your friends or family?
  • Has your partner prevented you or made it hard for you to continue or start studying, or from going to work?
  • Does your partner constantly check up on you or follow you?

If you substitute ‘phone’ for ‘partner’, you could answer yes to each question. And then you’ll probably blame yourself.

A fresh take by an excellent article. Bringing a feminist viewpoint to our connection to our smartphones helps to expose the fact that our relationship with the devices would easily be classified as abusive were they human. The article goes on to attempt to diffuse the inevitable self-blame that comes from this realisation and move forward to propose a more-utopian future in which our devices might work for us, rather than for the companies that provide the services for which we use them.

Speaking from both (a) experience of abusive relationships and (b) an interest in privacy and security and how that’s undermined by our devices, this piece seems pretty-much spot-on.