I’ve sung the praises of the GDS research team before, and it’s for things like this that I respect them the most: they’re knowing for taking a deep-dive user-centric approach to understanding usability issues, and they deliver valuable actionable answers off the back of it.
If you’ve got Web forms that ask people for numbers, this is how you should be doing it. If you’re doing so specifically for 2FA purposes, see that post I shared last month on a similar topic.
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