(Joe reads the text on IE and clicks on “Suggested Sites”)
Me: “Why did you click on that?”
Joe: “I don’t really know what to do, so I thought this would suggest something to me.”
Finding adults who’ve got basically no computer experience whatsoever is getting increasingly rare (and already was very uncommon back in 2011 when this was written), and so I can see why Jennifer Morrow, when presented with the serendipitous opportunity to perform some user testing with one, made the very most of the occasion.
As well as being a heart-warming story, this post’s a good reminder that we shouldn’t make assumptions about the level of expertise of our users.