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(Joe reads the text on IE and clicks on “Suggested Sites”)
Me: “Why did you click on that?”
Joe: “I don’t really know what to do, so I thought this would suggest something to me.”
…
Finding adults who’ve got basically no computer experience whatsoever is getting increasingly rare (and already was very uncommon back in 2011 when this was written), and so I can see why Jennifer Morrow, when presented with the serendipitous opportunity to perform some user testing with one, made the very most of the occasion.
As well as being a heart-warming story, this post’s a good reminder that we shouldn’t make assumptions about the level of expertise of our users.
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