Obviously I wasn’t planning on going to the US anytime soon, but if I did… they might struggle with my visa application when I put every “email address I’ve used for the last 10 years” on, because I actively use a variety of catch-all domains/subdomains.
I’ve probably missed some addresses (e.g. to which I’ve only ever received spam that’s since been deleted), but a conservative estimate of the number of personal email addresses which I’ve sent mail from or to would be… 7,669 email addresses. 🤣
Since I relaunched freedeedpoll.org.uk three months ago (with new features) and made an explanatory demo video, the volume and kinds of questions I’ve been emailed has… become larger and more diverse.
I still get questions about childrens’ names and citizenship and gender recognition certificates and things.
But now I also get questions like “how do I print multiple copies of the PDF?” and “why does my homemade deed poll not have a serial number?” 😂
I find a lot of these “this company is tried to usurp your brand with Chinese domain name purchases” emails in my spam folder, corresponding to my (many) domains. They’re a scam, of course: the scammer is trying to goad me into saying “No, please help protect my brand identity, I’ll pay you over the odds for these .cn domains!”
But I’ve always wondered – what happens if you reply and say “Yes, Baokang Ltd DO represent my business interests in China, please go ahead and let them register these domains.” I’d know that was a lie, and the scammer would know that was a lie (the company, if it even exists, is under their control in the first place)… but they can’t admit that they know that.
Anybody tried baiting this kind of scammer in that way before? (With the usual scambaiting precautions, of course!)
This is a repost promoting content originally published elsewhere. See more things Dan's reposted.
Subject: “Re-Design and Promotion Strategy for Dead.Garden”
Subject: “About your Dead.Garden”
Subject: “Errors in your Dead.Garden”Dear Dead,
your website is not good enough, in fact, it is actively bad.
Don’t you know that you need Search Engine Optimization?
What are you, some kind of idiot?
Your site is currently ranked on page 1,000,000 of Google,
and if we know anything (in fact, we know everything),
this means that you are wasting not only your time,
but much more importantly
money.
We’ve had a quick look at your site
and noticed a few areas that could be improved.
We’ve discovered that your website’s UI is,
frankly,
complete ass.
Your mobile experience is bad, your CTAs should be shinier and rounder;
Maybe put a gradient here and there.
How are you ever going to get someone to buy your product
without manipulating their behaviour?You’re not selling anything?
Well then, what ARE you doing?…
A fantastic poem that feels exactly like the subtext of every one of these emails I ever receive.
My blog is for me, first and foremost; I suspect Jo feels a similar way about their digital garden. I’m not interested in making money with it, and I’m perfectly comfortable with the fact that it costs me money. These things are all fine. I don’t need an SEO merchant to tell me how they can improve it.
Anyway: go enjoy Jo’s poem.
There’s a question being floated around my corner of the blogosphere, but I think my experience of the answer differs from other bloggers:
It started when David Bushell observed that, despite having his email address unobscured on his website, he gets more spam via his contact form. Luke Harris followed-up, providing a potential explanation which basically boils down to the idea that it’s both more cost-effective and provides better return-on-investment to spam contact forms than email addresses. And then Kev Quirk described his experience of switching from contact forms to “bare” email addresses and the protections he put in place (like plus-addressing), only to discover that he didn’t need it at all.
It makes me sad to see the gradual disappearance of the contact form from personal websites. They generally feel more convenient than email addresses, although this is perhaps part of the reason that they come under attack from spammers in the first place! But also, they provide the potential for a new and different medium: the comments area (and its outdated-but-beautiful cousin the guestbook).
Comments are, of course, an even more-obvious target for spammers because they can result in immediate feedback and additional readers for your message. Plus – if they’re allowed to contain hyperlinks – a way of leeching some of the reputability off a legitimate site and redirecting it to the spammers’, in the eyes of search engines. Boo!
But I’ve got to admit: there have been many times that I’ve read an interesting article and not interacted with it simply because the bar to interaction (what… I have to open my email client!?) was too high. I’d prefer to write a response on my blog and hope that webmention/pingback/trackback do their thing, but will they? I don’t know in advance, unless the other party says so openly or I take a dive into their source code to check.
I’ve had both contact/comment forms and exposed email addresses on my website for many years… and I feel like I get aproximately the same amount of spam on both, after filtering. The vast majority of it gets “caught”. Here’s what works for me:
My contact/comments forms use one of a variety of unobtrustive “honeypot”-style traps. These “reverse CAPTCHAs” attempt to trick bots into interacting with them in some particular way while not inconveniencing humans.
I also publish email addresses all over the place, but they’re content-specific. Like Kev, I anticipated spam and so use unique email addresses on different pieces of content: if you want to reply-by-email to this post, for example, you’re encouraged to use the address b27404@danq.me. But this approach has actually provided secondary benefits that are more-valuable:
This strategy works for me: I get virtually no comment/contact form spam (though I do occasionally get a false positive and a human gets blocked as-if they were a robot), and very little email spam (after my regular email filters have done their job, although again I sometimes get false positives, often where humans choose their subject lines poorly).
It might sound like my approach is complicated, but it’s really not. Adding a contact form honeypot is not significantly more-difficult than exposing automatically-rotating email aliases, and for me it’s worth it: I love the convenience and ease-of-use of a good contact/comments form, and want to make that available to my visitors too!
(I also allow one-click reactions with emoji: did you see? Scroll down and send me a bumblebee! Nobody seems to have found a way to spam me with these, yet: it’s not a very expressive medium, I guess!)
A special level of accessibility failure on Egencia‘s mailing list subscription management page: the labels for choosing which individual mailing lists to subscribe to are properly-configured, but the “unsubscribe all” one isn’t. Click the words “unsubscribe all” and… nothing happens.
But it gets better: try keyboard-navigating through the form, and it’s hard not to unsubscribe from everything, even if you didn’t want to! As soon as the “unsubscribe all” checkbox gets focus, you get instantly unsubscribed: no interaction necessary.
I don’t want to withdraw any of our children from sec [sic] education lessons.
However they’re spelled, they’re a great idea, and I’m grateful to live in a part of the world where their existence isn’t the target of religious politics.
But if I can withdraw consent to receiving emails about sex education in Comic Sans then that’d be great, thanks. 😅
I’m travelling by train in just over a week, and I signed up an account with Avanti West Coast, who proudly show off their Shaw Trust accessibility certificate.
Clearly that certificate only applies to their website, though, and not to e.g. their emails. When you sign up an account with them, you need to verify your email address. They send you a (HTML-only) email with a link to click. Here’s what that link looks like to a sighted person:
So far, so good. But here’s the HTML code they’re using to create that button. Maybe you’ll spot the problem:
<a href="https://www.avantiwestcoast.co.uk/train-tickets/verify-email?prospectId=12345678&customerKey=12345:1234567" target="_blank" style="font-family:Averta, Arial, Helvetica, sans-serif;"> <div class="mobile_image" style="font-family:Averta, Arial, Helvetica, sans-serif; display:none; border:none; text-align:center;"> <img width="40%" src="https://image.e.avantiwestcoast.co.uk/lib/fe371170756404747d1670/m/1/9069c7a2-b9ed-4188-9809-bf58592ec002.png" alt="" style="font-family:Averta, Arial, Helvetica, sans-serif;width:143px; height:40px;" /> </div> </a>
Despite specifying the font to use three times, they don’t actually have any alt text. So for somebody who can’t see that image, the link is completely unusable1.
This made me angry enough that I gave up on my transaction and bought my train tickets from LNER instead.
Accessibility matters. And that includes emails. Do better, Avanti.
1 Incidentally, this also makes the email unusable for privacy-conscious people who, like me, don’t routinely load remote images in emails. But that’s a secondary concern, really.
This is a reply to a post published elsewhere. Its content might be duplicated as a traditional comment at the original source.
Marc Thiele asked, in a post titled “Is Not Answering the Thing Now?”:
Maybe I am just seeing this wrong, but I experience that a lot of people simply don’t reply to emails/messages these days any more. I get that emails can be exhausting at times, but really, I am answering any email I get. Sometimes late, but I answer.
…
And it is so easy. I can really live with a short message stating no interest or even a “Fuck off”, which is way better as it does not leave me with nothing and not knowing whether my message arrived or not.
…
I try to reply to every personal (i.e. from a human, not an automated service, not not including spam) email, unless it very-clearly doesn’t need one: e.g. it’s the end of a conversation or was the response to my query. I suppose that I’m trying to say is that an initial contact with me – a new conversation – should always get a response, because that reassures you that it arrived.
But I see the trend, and I’ve been part of it. Thanks to my many points of presence on the Web, I receive messages on a great number of subjects. Sometimes, if – say – one arrives while I’m travelling, and then when I get around to properly reading it I think it deserves a well-thought out and researched and reasoned answer… I’ll save it for later. And that’s when the trouble starts.
Drifting down my Inbox, it falls out of sight and mind. Whenever I see it, I’m back to square one: having not yet made the time and space to give it the consideration it deserves. The longer it remains there, the more the pressure builds: if it took me three weeks to reply to this email, my reply has to be really good, right? Just firing off a “thanks for your email, sorry I haven’t given it a proper reply yet” now would just be awkward. So it sits longer and stagnates. Eventually, crushed under the weight of the emails above it and of my growing awkwardness with the situation, it gets deleted.
Usually that takes about six months, but in one particularly terrible case – a friend shared with me a draft of some fiction they’d been writing – it took eight years. Eight years of a message sitting in my Inbox, begging me to write a proper response, and me not doing so because any reply I could by-that-point produce nothing that would possibility justify the time it took to respond.
(At some points in my past I’ve had the same problem with blogging: if I take a month without writing a post, it feels like the pressure to produce a real banger is so high that it makes me stagnate. That’s part of the reason that nowadays I semi-automate the inclusion of so much of my life into my blog: ad-hoc notes, checkins to geocaches, etc. Blogging more helps fight the pressure.)
I’d like to think I do better nowadays. I don’t think I’ve got any unanswered personal email in my Inbox (though now I mention it, I think there’s a mailing list I feel like I’m overdue to chip in on).
But on behalf of the people who don’t reliably reply because it feels like too much pressure if you missed the opportunity to do so immediately, I have some empathy. I’ve been there, and the struggle is real. It’s possible, like me, to come out the other side of a mindset of letting email stagnate because you can’t find the words to justify the time it took to respond.
(Anybody who’s got different reasons to mine for failing to respond to personal emails can speak for themselves. Though – possibly – not by email.)
I noticed that automated emails from Steam weren’t doing alt-text very well. Some image links had no or inadequate alt-text. (Note that Steam don’t support opting for plain text rather than HTML emails.)
I’m fortunate enough to depend upon alt-text never-to-rarely. But I prefer not to load remote images, so I still benefit from alt-text.
I filled out a support request to Steam layout out the specific examples I’d found of where they weren’t doing very well, and stressing why it’s (morally, legally, etc.) important to do better.
And you know what: they quietly fixed it. When I received an email today telling me that something on my wishlist is on sale, it had reasonably-good alt-text throughout. Neat.
On Wednesday, Vodafone announced that they’d made the first ever satellite video call from a stock mobile phone in an area with no terrestrial signal. They used a mountain in Wales for their experiment.
It reminded me of an experiment of my own, way back in around 1999, which I probably should have made a bigger deal of. I believe that I was the first person to ever send an email from the top of Yr Wyddfa/Snowdon.
Nowadays, that’s an easy thing to do. You pull your phone out and send it. But back then, I needed to use a Psion 5mx palmtop, communicating over an infared link using a custom driver (if you ever wondered why I know my AT-commands by heart… well, this isn’t exactly why, but it’s a better story than the truth) to a Nokia 7110 (fortunately it was cloudy enough to not interfere with the 9,600 baud IrDA connection while I positioned the devices atop the trig point), which engaged a GSM 2G connection, over which I was able to send an email to myself, cc:’d to a few friends.
It’s not an exciting story. It’s not even much of a claim to fame. But there you have it: I was (probably) the first person to send an email from the summit of Yr Wyddfa. (If you beat me to it, let me know!)
Even when it’s technical, not all of my International Volunteer Day work for Three Rings has been spent using our key technologies (LNMR [Linux, Nginx, MariaDB, Ruby] stacks).
Today, I wrote some extra PHP for our WordPress-powered contact form to notify our Support Team volunteers via Slack when messages are sent. We already aim to respond to every message within 24 hours, 365 days a year, and are often faster than that… but this might help us to be even more-responsive to the needs of the charities who we help look after.
✅ Inbox Zero
✅ Slack Notification Zero
✅ Assigned PR Reviews Zero
✅ Owned PRs… one, but it’s approved and just waiting for the right moment to merge
That’s got the be the first time in… literally years… that I’ve ended a workday so “clean”. Feels amazing.
There’ll be a mess again tomorrow, but hopefully only of a manageable size because I’m particularly clean to finish this week at “Work Zero”.
Back when I was a student in Aberystwyth, I used to receive a lot of bilingual emails from the University and its departments1. I was reminded of this when I received an email this week from CACert, delivered in both English and German.
Wouldn’t it be great if there were some kind of standard for multilingual emails? Your email client or device would maintain an “order of preference” of the languages that you speak, and you’d automatically be shown the content in those languages, starting with the one you’re most-fluent in and working down.
The Web’s already got this functionality2, and people have been sending multilingual emails for much longer than they’ve been developing multilingual websites3!
It turns out that this is a (theoretically) solved problem. RFC8255 defines a mechanism for breaking an email into multiple different languages in a way that a machine can understand and that ought to be backwards-compatible (so people whose email software doesn’t support it yet can still “get by”). Here’s how it works:
Content-Type: multipart/multilingual header with a defined boundary marker, just like you would for any other email with multiple “parts” (e.g. with a HTML
and a plain text version, or with text content and an attachment).
text/plain (or similar) part, containing e.g. some text to explain that this is a multilingual email, and if you’re seeing this
then your email client probably doesn’t support them, but you should just be able to scroll down (or else look at the attachments) to find content in the language you read.
Content-Disposition: inline, so that for most people using non-compliant email software they can just scroll down until they find a language they can read,
Content-Type: message/rfc822, so that an entire message can be embedded (which allows other headers, like the Subject:, to be translated too),
Content-Language: header, specifying the ISO code of the language represented in that section, and
Content-Translation-Type: header, specifying either original (this is the original text), human (this was translated by a
human), or automated (this was the result of machine translation) – this could be used to let a user say e.g. that they’d prefer a human translation to an automated
one, given the choice between two second languages.
Let’s see a sample email:
Content-Type: multipart/multilingual; boundary=10867f6c7dbe49b2cfc5bf880d888ce1c1f898730130e7968995bea413a65664 To: <b24571@danq.me> From: <rfc8255test-noreply@danq.link> Subject: Does your email client support RFC8255? Mime-Version: 1.0 Date: Fri, 27 Sep 2024 10:06:56 +0000 --10867f6c7dbe49b2cfc5bf880d888ce1c1f898730130e7968995bea413a65664 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 This is a multipart message in multiple languages. Each part says the same thing but in a different language. If your email client supports RFC8255, you will see this message in your preferred language out of those available. Otherwise, you will probably see each language after one another or else each language in a separate attachment. --10867f6c7dbe49b2cfc5bf880d888ce1c1f898730130e7968995bea413a65664 Content-Disposition: inline Content-Type: message/rfc822 Content-Language: en Content-Translation-Type: original Subject: Does your email client support RFC8255? Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit MIME-Version: 1.0 RFC8255 is a standard for sending email in multiple languages. This is the original email in English. It is embedded alongside the same content in a number of other languages. --10867f6c7dbe49b2cfc5bf880d888ce1c1f898730130e7968995bea413a65664 Content-Disposition: inline Content-Type: message/rfc822 Content-Language: fr Content-Translation-Type: automated Subject: Votre client de messagerie prend-il en charge la norme RFC8255? Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit MIME-Version: 1.0 RFC8255 est une norme permettant d'envoyer des courriers électroniques dans plusieurs langues. Le présent est le courriel traduit en français. Il est intégré à côté du même contenu contenu dans un certain nombre d'autres langues. --10867f6c7dbe49b2cfc5bf880d888ce1c1f898730130e7968995bea413a65664--
That proposed standard turns seven years old next month. Sooo… can we start using it?4
Turns out… not so much. I discovered that NeoMutt supports it:
Support in other clients is… variable.
A reasonable number of them don’t understand the multilingual directives but still show the email in a way that doesn’t suck:
Some shoot for the stars but blow up on the launch pad:
Others still seem to be actively trying to make life harder for you:
.eml attachments… which is then won’t display, forcing you to download them and
find some other email client to look at them in!5
And still others just shit the bed at the idea that you might read an email like this one:
That’s just the clients I’ve tested, but I can’t imagine that others are much different. If you give it a go yourself with something I’ve not tried, then let me know!
I guess this means that standardised multilingual emails might be forever resigned to the “nice to have but it never took off so we went in a different direction” corner of the
Internet, along with the <keygen> HTML element and the concept of privacy.
1 I didn’t receive quite as much bilingual email as you might expect, given that the University committed to delivering most of its correspondence in both English and Welsh. But I received a lot more than I do nowadays, for example
2 Although you might not guess it, given how many websites completely ignore your
Accept-Language header, even where it’s provided, and simply try to “guess” what language you want using IP geolocation or something, and then require that you find
whatever shitty bit of UI they’ve hidden their language selector behind if you want to change it, storing the result in a cookie so it inevitably gets lost and has to be set again the
next time you visit.
3 I suppose that if you were sending HTML emails then you might use the lang="..." attribute to mark up different parts of the message as being in different
languages. But that doesn’t solve all of the problems, and introduces a couple of fresh ones.
4 If it were a cool new CSS feature, you can guarantee that it’d be supported by every major browser (except probably Safari) by now. But email doesn’t get so much love as the Web, sadly.
5 Worse yet, if you’re using ProtonMail with a third-party client, ProtonMail screws up
RFC8255 emails so badly that they don’t even work properly in e.g. NeoMutt any more! ProtonMail swaps the multipart/multilingual content type for
multipart/mixed and strips the Content-Language: headers, making the entire email objectively less-useful.
To:****@fulwoodacademy.co.ukFrom:“Dan Q” <***@danq.me>Subject:Subject Access Request – Dan Q, pupil Sep 1992 – Jun 1997Date:Tue, 23 Jul 2024 15:18:07 +0100To Whom It May Concern,
Please supply the personal data you hold about me, per data protection law. Specifically, I’m looking for: a list of all offences for which I was assigned detention at school.
Please find attached a variety of documentation which I feel proves my identity and the legitimacy of this request. If there’s anything else you need or you have further questions, please feel free to email me.
Thanks in advance;
Dan Q
To:“Dan Q” <***@danq.me>From:“Jodie Clayton” <*.*******@fulwoodacademy.co.uk>Subject:Re: Subject Access Request – Dan Q, pupil Sep 1992 – Jun 1997Date:Fri, 26 Jul 2024 10:48:33 +0100Dear Dan Q,
We do not retain records of detentions of former pupils, and we certainly have no academic records of pupils going back thirty years ago.
Jodie Clayton | Office Manager with Cover and Admissions
Black Bull Lane, Fulwood, Preston, PR2 9YR
+44 (0) 1772 719060
To:“Jodie Clayton” <*********@fulwoodacademy.co.uk>From:“Dan Q” <***@danq.me>Subject:Re: Subject Access Request – Dan Q, pupil Sep 1992 – Jun 1997Date:Fri, 26 Jul 2024 17:00:49 +0100But, but… I was always told that this would go on my permanent record. Are you telling me that teachers lied to me? What else is fake!?
Maybe I will always have a calculator with me and I won’t actually need to know how to derive a square root using a pen and paper. Maybe nobody will ever care what my GCSE results are for every job I apply for. Maybe my tongue isn’t divided into different taste areas capable of picking out sweet, salty, bitter etc. flavours. Maybe practicing my handwriting won’t be an essential skill I use every day.
And maybe I will amount to something despite never turning in any History homework, Mr. Needham!
Dan Q