on YouTube (also as a “short”, for people who are too lazy to rotate
their phone screen to horizontal and/or don’t have the attention span for more than three minutes of content)
This post is also available as a video. If you'd prefer to watch/listen to
me talk about this topic, give it a look.
I am tired. For a couple of years I’ve been blaming it on iron-poor blood, lack of vitamins, diet, and a dozen other maladies. But now I’ve found out the real reason: I’m tired
because I’m overworked.
The population of the UK is 69 million1, of which the latest census has 37 million “of working age”2.
According to the latest statistics, 4,215,913 are unemployed3, leaving 32,784,087 people to do all the work.
19.2 million are in full time education4, 856,211 in the armed
forces5, and collectively central, regional, and local government employs 4.987 million6. This leaves just 12,727,876
to do all of the real work.
Long term disabilities affect 6.9 million7. 393,000 are on visas that prohibit them from working8, and 108,0859 are working their way through the
asylum process.
Of the remaining 339,791 people, a hundred thousand are in prison10 and 239,789 are in hospital11.
That leaves just two people to do all the work that keeps this country on its feet.
You and me.
And you’re sitting reading this.
This joke originally appeared aeons ago. I first saw it in a chain email in around 199612, when I adapted it from a US-centric version to a more
British one and re-circulated it among some friends… taking the same kinds of liberties with the numbers that are required to make the gag work.
And now I’ve updated it with some updated population statistics13.
12 In fact, I rediscovered it while looking through an old email backup from 1997,
which inspired this blog post.
13 Using the same dodgy arithmetic, cherry-picking, double-counting, wild
over-estimations, and hand-waving nonsense. Obviously this is a joke. Oh god, is somebody on the satire-blind Internet of 2026 going to assume any of these numbers are
believable? (They’re not.) Or think I’m making some kind of political point? (I’m not.) What a minefield we live in, nowadays.
Obviously I wasn’t planning on going to the US anytime soon, but if I did… they might struggle with my visa application when I put every “email address I’ve used for the last 10 years”
on, because I actively use a variety of catch-all domains/subdomains.
I’ve probably missed some addresses (e.g. to which I’ve only ever received spam that’s since been deleted), but a conservative estimate of the number of personal email addresses which
I’ve sent mail from or to would be… 7,669 email addresses. 🤣
Since I relaunched freedeedpoll.org.uk three months ago (with new features) and made an explanatory demo video, the volume and kinds
of questions I’ve been emailed has… become larger and more diverse.
I still get questions about childrens’ names and citizenship and gender recognition certificates and things.
But now I also get questions like “how do I print multiple copies of the PDF?” and “why does my homemade deed poll not have a serial number?” 😂
I find a lot of these “this company is tried to usurp your brand with Chinese domain name purchases” emails in my spam folder, corresponding to my (many) domains. They’re a
scam, of course: the scammer is trying to goad me into saying “No, please help protect my brand identity, I’ll pay you over the odds for these .cn domains!”
But I’ve always wondered – what happens if you reply and say “Yes, Baokang Ltd DO represent my business interests in China, please go ahead and let them register these
domains.” I’d know that was a lie, and the scammer would know that was a lie (the company, if it even exists, is under their control in the first place)… but they
can’t admit that they know that.
Anybody tried baiting this kind of scammer in that way before? (With the usual scambaiting precautions, of course!)
Subject: “Re-Design and Promotion Strategy for Dead.Garden”
Subject: “About your Dead.Garden”
Subject: “Errors in your Dead.Garden”
Dear Dead,
your website is not good enough, in fact, it is actively bad.
Don’t you know that you need Search Engine Optimization?
What are you, some kind of idiot?
Your site is currently ranked on page 1,000,000 of Google,
and if we know anything (in fact, we know everything),
this means that you are wasting not only your time,
but much more importantly
money.
We’ve had a quick look at your site
and noticed a few areas that could be improved.
We’ve discovered that your website’s UI is,
frankly,
complete ass.
Your mobile experience is bad, your CTAs should be shinier and rounder;
Maybe put a gradient here and there.
How are you ever going to get someone to buy your product
without manipulating their behaviour?
You’re not selling anything?
Well then, what ARE you doing?
…
A fantastic poem that feels exactly like the subtext of every one of these emails I ever receive.
My blog is for me, first and foremost; I suspect Jo feels a similar way about their digital garden. I’m not interested in making money
with it, and I’m perfectly comfortable with the fact that it costs me money. These things are all fine. I don’t need an SEO merchant to tell me how they can improve it.
It makes me sad to see the gradual disappearance of the contact form from personal websites. They generally feel more convenient than email addresses, although this is
perhaps part of the reason that they come under attack from spammers in the first place! But also, they provide the potential for a new and different medium: the comments
area (and its outdated-but-beautiful cousin the guestbook).
Comments are, of course, an even more-obvious target for spammers because they can result in immediate feedback and additional readers for your message. Plus – if they’re allowed to
contain hyperlinks – a way of leeching some of the reputability off a legitimate site and redirecting it to the spammers’, in the eyes of search engines. Boo!
Well this was painful to write.
But I’ve got to admit: there have been many times that I’ve read an interesting article and not interacted with it simply because the bar to interaction (what… I have
to open my email client!?) was too high. I’d prefer to write a response on my blog and hope that webmention/pingback/trackback do their thing, but will they? I don’t know in
advance, unless the other party says so openly or I take a dive into their source code to check.
Your Experience May Vary
I’ve had both contact/comment forms and exposed email addresses on my website for many years… and I feel like I get aproximately the same amount
of spam on both, after filtering. The vast majority of it gets “caught”. Here’s what works for me:
My contact/comments forms use one of a variety of unobtrustive “honeypot”-style traps. These “reverse CAPTCHAs” attempt to trick bots into interacting with them in some
particular way while not inconveniencing humans.
Antispam Bee provides the first line of defence, but I’ve got a few tweaks of my own to help counteract the efforts of
determined spammers.
Once you’ve fallen into a honeypot it becomes much easier to block subsequent contacts with the same/similar content, address, (short-term) IP, or the poisoned cookie you’re given.
Keyword filtering provides a further line of defence. E.g. for contact forms that post directly back to the Web (i.e. comment forms, and perhaps a future guestbook form), content
with links goes into a moderation queue unless it shares a sender email with a previously-approved sender. For contact forms that result in an email, I’ve just got a few “scorer” rules
relating to geo IP, keywords, number and density of links, etc. that catch the most-insidious of spam to somehow slip through.
I also publish email addresses all over the place, but they’re content-specific. Like Kev, I anticipated spam and so use unique email addresses on
different pieces of content: if you want to reply-by-email to this post, for example, you’re encouraged to use the address
b27404@danq.me. But this approach has actually provided secondary benefits that are more-valuable:
The “scrapers” that spam me by email would routinely send email to multiple different @danq.me addresses at the same time. Humans don’t send the same identical message
to me to different addresses published on my site and from different senders, so my spam filter picks up on this rightaway.
As a fringe benefit, this helps me determine the topic on an email where it’s unclear. E.g. I’ve had humans email me to say “I tried to follow the guide on your page but it didn’t
work for me” and I wouldn’t have had a clue which page had they not reached out via a page-specific email alias.
I enjoy the potential offered by rotating the email address generation mechanism and later treating all previously-exposed addresses as email honeypots.
They’ve all got different “sender” addresses, but that fact that this series of emails were identical except for the different recipient aliases meant that catching them was very easy
for my spam filters.
Works For Me!
This strategy works for me: I get virtually no comment/contact form spam (though I do occasionally get a false positive and a human gets blocked as-if they were a robot), and very
little email spam (after my regular email filters have done their job, although again I sometimes get false positives, often where humans choose their subject lines poorly).
It might sound like my approach is complicated, but it’s really not. Adding a contact form honeypot is not significantly more-difficult than exposing automatically-rotating email
aliases, and for me it’s worth it: I love the convenience and ease-of-use of a good contact/comments form, and want to make that available to my visitors too!
(I also allow one-click reactions with emoji: did you see? Scroll down and send me a bumblebee! Nobody seems to have found a way to spam me with these, yet: it’s not a very expressive
medium, I guess!)
A special level of accessibility failure on Egencia‘s mailing list subscription management page: the labels for choosing
which individual mailing lists to subscribe to are properly-configured, but the “unsubscribe all” one isn’t. Click the words “unsubscribe all” and… nothing happens.
But it gets better: try keyboard-navigating through the form, and it’s hard not to unsubscribe from everything, even if you didn’t want to! As soon as the
“unsubscribe all” checkbox gets focus, you get instantly unsubscribed: no interaction necessary.
I don’t want to withdraw any of our children from sec [sic] education lessons.
However they’re spelled, they’re a great idea, and I’m grateful to live in a part of the world where their existence isn’t the target of religious politics.
But if I can withdraw consent to receiving emails about sex education in Comic Sans then that’d be great, thanks. 😅
Clearly that certificate only applies to their website, though, and not to e.g. their emails. When you sign up an account with them, you need to verify your email address. They send you
a (HTML-only) email with a link to click. Here’s what that link looks like to a sighted person:
So far, so good. But here’s the HTML code they’re using to create that button. Maybe you’ll spot the problem:
Despite specifying the font to use three times, they don’t actually have any alt text. So for somebody who can’t see that image, the link is
completely unusable1.
This made me angry enough that I gave up on my transaction and bought my train tickets from LNER instead.
Accessibility matters. And that includes emails. Do better, Avanti.
Footnotes
1 Incidentally, this also makes the email unusable for privacy-conscious people who, like
me, don’t routinely load remote images in emails. But that’s a secondary concern, really.
Maybe I am just seeing this wrong, but I experience that a lot of people simply don’t reply to emails/messages these days any more. I get that emails can be exhausting at times,
but really, I am answering any email I get. Sometimes late, but I answer.
…
And it is so easy. I can really live with a short message stating no interest or even a “Fuck off”, which is way better as it does not leave me with nothing and not knowing
whether my message arrived or not.
…
I try to reply to every personal (i.e. from a human, not an automated service, not not including spam) email, unless it very-clearly doesn’t need one: e.g. it’s the end of a
conversation or was the response to my query. I suppose that I’m trying to say is that an initial contact with me – a new conversation – should always get a response,
because that reassures you that it arrived.
But I see the trend, and I’ve been part of it. Thanks to my many points of presence on the Web, I receive messages on a great number of subjects. Sometimes, if – say – one arrives while
I’m travelling, and then when I get around to properly reading it I think it deserves a well-thought out and researched and reasoned answer… I’ll save it for later. And that’s when the
trouble starts.
Drifting down my Inbox, it falls out of sight and mind. Whenever I see it, I’m back to square one: having not yet made the time and space to give it the consideration it deserves. The
longer it remains there, the more the pressure builds: if it took me three weeks to reply to this email, my reply has to be really good, right? Just firing off a
“thanks for your email, sorry I haven’t given it a proper reply yet” now would just be awkward. So it sits longer and stagnates. Eventually, crushed under the weight of the
emails above it and of my growing awkwardness with the situation, it gets deleted.
Usually that takes about six months, but in one particularly terrible case – a friend shared with me a draft of some fiction they’d been writing – it took eight years. Eight
years of a message sitting in my Inbox, begging me to write a proper response, and me not doing so because any reply I could by-that-point produce nothing that would possibility justify
the time it took to respond.
(At some points in my past I’ve had the same problem with blogging: if I take a month without writing a post, it feels like the pressure to produce a real banger is so high that it
makes me stagnate. That’s part of the reason that nowadays I semi-automate the inclusion of so much of my life into my blog: ad-hoc notes, checkins to geocaches, etc.
Blogging more helps fight the pressure.)
I’d like to think I do better nowadays. I don’t think I’ve got any unanswered personal email in my Inbox (though now I mention it, I think there’s a mailing list I feel like I’m overdue
to chip in on).
But on behalf of the people who don’t reliably reply because it feels like too much pressure if you missed the opportunity to do so immediately, I have some empathy. I’ve been there,
and the struggle is real. It’s possible, like me, to come out the other side of a mindset of letting email stagnate because you can’t find the words to justify the time it took
to respond.
(Anybody who’s got different reasons to mine for failing to respond to personal emails can speak for themselves. Though – possibly – not by email.)
I noticed that automated emails from Steam weren’t doing alt-text very well. Some image links had no or inadequate alt-text. (Note that Steam don’t support opting for plain text rather
than HTML emails.)
I’m fortunate enough to depend upon alt-text never-to-rarely. But I prefer not to load remote images, so I still benefit from alt-text.
I filled out a support request to Steam layout out the specific examples I’d found of where they weren’t doing very well, and stressing why it’s (morally, legally, etc.) important to do
better.
And you know what: they quietly fixed it. When I received an email today telling me that something on my wishlist is on sale, it had reasonably-good alt-text throughout. Neat.
On Wednesday, Vodafone
announced that they’d made the first ever satellite video call from a stock mobile phone in an area with no terrestrial signal. They used a mountain in Wales for their experiment.
It reminded me of an experiment of my own, way back in around 1999, which I probably should have made a bigger deal of. I believe that I was the first person to ever send an email from
the top of Yr Wyddfa/Snowdon.
Nowadays, that’s an easy thing to do. You pull your phone out and send it. But back then, I needed to use a Psion 5mx palmtop, communicating over an infared link using a custom driver
(if you ever wondered why I know my AT-commands by heart… well, this isn’t exactly why, but it’s a better story than the truth) to a Nokia 7110 (fortunately it was cloudy enough to not
interfere with the 9,600 baud IrDA connection while I positioned the devices atop the trig point), which engaged a GSM 2G connection, over which I was able to send an email to myself,
cc:’d to a few friends.
It’s not an exciting story. It’s not even much of a claim to fame. But there you have it: I was (probably) the first person to send an email from the summit of Yr Wyddfa. (If you beat
me to it, let me know!)
Even when it’s technical, not all of my International Volunteer Day work for Three Rings has been spent using our key technologies (LNMR [Linux, Nginx, MariaDB, Ruby] stacks).
Today, I wrote some extra PHP for our WordPress-powered contact form to notify our Support Team volunteers via Slack when messages are sent. We already aim to respond to every message
within 24 hours, 365 days a year, and are often faster than that… but this might help us to be even more-responsive to the needs of the charities who we help look after.