Tag: insurance
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Last time I made a dental insurance claim, Aviva insisted on sending me a cheque. So I asked them via live chat if I could claim via bank transfer. Yes, they say, although apparently I have to ask every time because "they can't store bank details". Sigh. Fine. At least they'll pay this one by bank transfer.
Except a few days later they emailed to say they'd lost my bank details and could I provide them again. They asked me to add it to my claim, but their website won't let me do that because the claim is already agreed to pay-out. So now my claim's stuck in limbo.
Back into live chat I go. I give all the details and we're getting there but then... I suddenly get cut off from the human and I'm back with the robot.
The robot says live chat closed at 6:30pm so I'll need to come back tomorrow.
But it's only 5:45pm.
Is the whole world going mad, or is it just me?
Alt
Live Chat gatekeeping chatbot saying that live chat is open until 6:30pm, which is in the future, but it's claiming that it's closed.
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F-Day plus 19
Nineteen days after my house flooded, causing extensive damage on the ground floor, the insurance company has finally accepted the claim and is willing to pay for our temporary accommodation in the meantime (a few days in a hotel, a few days with friends although that's not paid-for, four weeks in two different holiday lets), although we're still waiting for their thumbs-up on a proposal for a ~6-month let of a house to live in while our floors are replaced and our kitchen rebuilt and whatnot.
Meanwhile, yesterday a surveyor came around and looked at all of our walls. Everything still feels like it's taking a very long time. I appreciate that insurance companies are a maze of bureaucracy and procedure, but from "this side" of the table - living and working out of strange places, never really feeling "unpacked" but without it being a holiday - it's all a bit of a drag! -
Dog tired
Today was a long day. Between commuting (the kids to school from our distant flood-evacuation accommodation), work, childcare, insurance wrangling etc., I was pretty tired when I got back "home". So I came in and lay on the floor.
At which point the dog decided I was a pillow. -
6-12 Months
"How long should we plan on renting another house to live in?" I asked, warily.
"Six to twelve months?" guessed the loss adjusters. -
Confused.com Confuses Me
Confused.com's user interface makes Dan cry when he tries to comparison-shop car insurance. Here's why.
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Hello, Friendly Insurance Salesman!
After a long chat with a car insurance salesman, Dan says thanks. Also: sorry.
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Thoughts Of Tuesday
Cycling home last night I realised once again quite what a happy bunny I am. I enjoy my job, for which I am paid very reasonably. I live in a town that I love, and I'm surrounded by good friends. And, above all else, I have the love of a beautiful woman whom I love …
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Late
Running late for work. Was supposed to get up and take laptop to Daton as part of an insurance scam, but I'm still at home after having woken up late. Still, Claire'll be at work until about 1am today... in Newtown... so there's no benefit to me coming home early. I'll work late.
Updated Troma Night …