Engineering Empathy

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This was a talk I gave at an internal R&D conference my last week at Workiva. I got a lot of positive feedback on the talk, so I figured I would share it with a wider audience. Be warned: it’s long. Feel free to read each section separately, though they largely tie together.

Why do you work where you work? For many in tech, the answer is probably culture. When you tell a friend about your job, the culture is probably the first thing you describe. It’s culture that can be a company’s biggest asset—and its biggest downfall. But what is it?

Culture isn’t a list of values or a mission statement. It’s not a casual dress code or a beer fridge. Culture is what you reward and what you don’t. More importantly, it’s what you reward and what you punish. That’s an important distinction to make because when you don’t punish behavior that’s inconsistent with your culture, you send a message: you don’t care about it…

Manchester’s bike-share scheme isn’t working because people don’t know how to share

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I really wanted to believe that Mancunians could be trusted with nice things. Just over a fortnight ago, a Chinese company called Mobike brought 1,000 shiny new silver and orange bikes to my city. Unlockable with a smartphone and available to rent for just 50p for half an hour, they could be ridden wherever you liked within Manchester and Salford and, crucially, could be left anywhere public once you were done…

A hacker stole $31M of Ether – how it happened and what it means for Ethereum

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Yesterday, a hacker pulled off the second biggest heist in the history of digital currencies.

Around 12:00 PST, an unknown attacker exploited a critical flaw in the Parity multi-signature wallet on the Ethereum network, draining three massive wallets of over $31,000,000 worth of Ether in a matter of minutes. Given a couple more hours, the hacker could’ve made off with over $180,000,000 from vulnerable wallets.

But someone stopped them…

Hacker figure among code

Why it is just lazy to bad-mouth Ruby on Rails

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It’s inevitable these days: we will see an article proclaiming the demise of Ruby on Rails every once in a while. It’s the easiest click bait, like this one from TNW.Now, you may say “another Ruby fanboy.” That’s fair, but a terrible argument, as it’s a poor and common argumentum ad hominem. And on the subject of fallacies, the click-bait article above is wrong exactly because it falls for a blatantly Post hoc ergo propter hoc fallacy plus some more confirmation bias which we are all guilty of falling for all the time.

I’m not saying that the author wrote fallacies on purpose. Unfortunately, it’s just too easy to fall for fallacies. Especially when everybody has an intrinsic desire to confirm one’s biases. Even trying to be careful, I end up doing that as well…

Digest for July 2017

Summary

This month I shared Tom Scott’s video about backdooring WhatsApp, the viral video of the brave Mormon tween coming-out to her congregation, and two (1, 2) excellent Oglaf comics. From a content-production perspective, I was in a bit of a dry spell.

All posts

Posts marked by an asterisk (*) are referenced by the summary above.

Reposts

Something old, something new

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I’m back after a long hiatus, with a new baby and (at least some of) the same old struggles. Big Bobbin is now 6 (six!) years old (how did that happen?) and New Moo is 9 months. While I was out shopping this morning, the woman at the checkout in the charity shop said “hello,…

The Most Skipped Step When Opening a Relationship

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You’ve had hundreds of hours of discussions on what your open relationship will look like? Check!

You’ve written down a list of limits, boundaries, rules, and expectations? Check!

You’ve created dating profiles that honestly detail what you are looking for and the honesty with your existing relationship? Check!

You’ve read at least 3 books together on the topic of nonmonogamy? Check?

You and your partner subscribe and listen to at least 3 nonmonogamous friendly podcasts? Check!

You’re all set! You open up the relationship and go off on your first dates… WHAM, arguing, suspicion, jealousy, withholding information, yelling, crying, breaking down… and a month later, you believe you don’t know each other anymore and you’re ready to call a marriage counsellor, divorce, forget you ever opened up your relationship, or all of the above.

What the hell happened?…

Love Is Love Is Love Is… [cut the mike]

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This week, a video of a 12-year-old girl coming out as gay to her Mormon congregation in Eagle Mountain, Utah, went viral — and it’s easy to understand why. Savannah is adorable. She wears a red tie, which is already a statement, since wearing pants to church as a woman can be controversial. She stands in front of a room of adults delivering her testimony about how her Heavenly Parents “did not mess up when they gave me freckles. Or when they made me gay. God loves me just this way because I believe that he loves all of his creations.”

12-year-old girl comes out as gay to her Mormon congregation