The “ChangeNames.co.uk” Scam

👋 Hi! If you came here after going to ChangeNames.co.uk, congratulations: you just dodged getting scammed.

To actually change your name for free as a British citizen, without giving your personal information to scammers (or anybody else who doesn’t need it!), I suggest you use FreeDeedPoll.org.uk. Want an alternative? DeedPoll.lgbt is good too!

I help people change their names

As a British citizen, you can change your name for free. That’s the entire premise behind my website FreeDeedPoll.org.uk, which since 2011 has helped thousands of people change their names1 for free and without a solicitor.

Screenshot showing FreeDeedPoll.org.uk.
It’s a pretty useful website, if I say so myself.

I aim to run the most-ethical service of its type:

  • As noted, it’s completely free and collects no personal information whatsoever.
  • It’s funded out of my own pocket so it doesn’t need to depend upon advertising.
  • It’s open source so anybody can inspect my code, or run it themselves, or even set up a “competing” copy (so long as they give away the code to that, too)!
  • I try to answer every email I receive from anybody who’s having difficulty with the process.2

Scammers will barely help you, but they will steal your data

Others, however, don’t.

I’m not talking about all the paid-for services. Some of them provide a useful service, albeit one that you don’t strictly need to pay for.  I’m not a fan of those that try to market themselves as “official”, though, because that just feels like fraud. No, I’m talking about a level of sliminess that goes well beyond merely charging somebody for something they’re entitled to for free.

Like… let me show you an email I received today:

Email from Malvin at ChangeNames to Dan Q, reading: Your video on free deed polls for British citizens caught my attention. You made the point well that people should not have to pay for something they have a legal right to do themselves. That is exactly what ChangeNames.co.uk is built on. Free deed poll service, no charges, no upsells. We also run a YouTube channel and TikTok covering the whole name change process for people who need a bit of guidance. If you ever mention it to your audience or link it in a video description, that would mean a lot. The people watching your content are exactly the people we are trying to reach.
My bullshit alarm was going off as soon as I saw this email, but I figured I’d dig a little deeper before I decided whether or not to consign it to the spam folder.

I tried to visit their website but it looks like they haven’t even bought the domain name they’re advertising, yet. Just for fun, I’ve registered it and set it up as a permanent redirect to this blog post3.

Their TikTok channel exists, but it’s not at the URL they provided. So far, so incompetent.

Screengrab from a YouTube video showing a white woman with brown-and-red hair saying "please see the FAQs for any questions you have have around deed polls[sic] and the rules." alongside a logo for "Change Names".
Gotta admit, their video production quality’s better than mine… even if the content isn’t!

Both their YouTube and TikTok channels provide a link not to their “website” but to a kit.com page that asks for some personal details with the promise of a deed poll at the end of it.

When you fill in the form – and obviously you shouldn’t do so using real information – you get added to a marketing email list and a handful of other mailing lists get pushed at you.

Screenshot from the scammers' web form, requesting your full name, your first name, address, postcode, and reason for changing your name. It states that 'we respect your privacy' and that you can 'unsubscribe at any time'.
“Why are you changing your name” is a mandatory free-text field. Why are they asking this? Who knows!

Kit.com require double-opt-in confirmation for mailing lists, but the email tries to trick you into clicking the button, saying that clicking the “confirm your subscription” button “help us know you have received the deed poll and everything works”. In reality, they’re just trying to legitimise their spamming.

And what do you get out of it after all this? A hyperlink to a publicly-accessible Google Drive folder called “Deed Polls”[sic]4 that a more-ethical outlet could have just linked to in the first place. it contains a couple of Word documents that require you to delete a ton of underscores in order to type your own content in.

Oh, the the templates are full of mistakes. Here’s one (there are others!):

Fragment of a document reading: "II. The name _______ will only be for professional purposes only."
This clause contains both a grammatical error (saying ‘only’ twice) but a legal one! For most people, a deed poll is used to change their name for all purposes, not merely specifically-and-exclusively for professional purposes.

Of all the scammy free deeds poll services I’ve seen, ChangeNames is the worst

What we’ve got here is…

  1. a marketing scam pretending to be a deeds poll service,
  2. being run ineptly, e.g. marketing using a domain name they haven’t yet purchased and providing broken links to their own social media,
  3. that are using unethical techniques to harvest personal information,
  4. in exchange for a deed poll template that’s riddled with errors. 🤦

But the really insane thing about this whole scam is that a human being found my video about my own (superior, ethical) service FreeDeedPoll.org.uk… and then figured that they’d email me to see if I’d like to pass some traffic to their (inferior, unethical) competitor.

That bit… that’s the bit that blows my mind.

Footnotes

1 I can’t tell you exactly how many because I make a deliberate effort to collect no personal information, without which I’m unable to pin down a specific number. But I’ve had many hundreds of emails from people who’ve changed their names, and have anonymous statistics to suggest that the number is almost-certainly in the tens of thousands, maybe in the low hundreds of thousands.

2 I’m not a lawyer, but I’ve become pretty familiar with lots of relevant parts of the laws about not just names but adjacent areas like citizenship, residency, gender identity, information protection, and parental rights, and I’ve been able to point many people towards satisfactory conclusions when they’ve had more-challenging name changes.

3 It might not be working yet, depending on the state of DNS propagation, but it’ll get there in a day or so I reckon.

4 The plural of deed poll is, of course, deeds poll, but one could hardly expect these clowns to know that.

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