I have an unusual name: I’m pretty sure I’m the only person with my name in the world. It’s not the quirkiest name in the world – I have two names, the first one is pretty common, the second one is unusual but isn’t a swearword or “Elephanthead” or something, it’s all in the Latin alphabet, etc. – but it is a little strange.
Three weeks ago, Facebook blocked me from logging in. I wouldn’t have noticed except that my phone failed to log in to Facebook Chat, and told me that I needed to log in on facebook.com first. When I logged in, I was shown a form that stated that “Facebook is a community where people use their real names,” and that I had to “Supply my real name, as it appears on government-issued ID.” So I did.
Then it asked me to upload a photo of said ID, so I did.
After a week, Facebook emailed me to remind me of their real names policy and asked me to tell them my real name and to send them proof, as before. So I did so. This time I sent not only my driving license but also my passport.
Another week goes by, and they email me again with exactly the same text. I email back, asking if they actually read my last email at all. This time I provided photos of my passport, driving license, and carefully-censored pictures of my bank card, work ID, college ID, medical insurance card, etc.
Another few days go by, and they send me the exact same email again, asking for the same information yet again. I’ve tried to contact them by email and through their help system to ask how long this is going to take, and whether a human being is ever going to actually read my emails, but haven’t heard anything back.
I wouldn’t care, if I could at least delete my account: but I can’t, because I can’t log in to do so. They’re holding my data captive. My account still “looks” like it’s fine, so my friends try to contact me, invite me to things, etc., and I never hear about it. It’s a good job that I don’t use Facebook to log in to anything (that I’m aware of), or else I probably wouldn’t be able to use that too.
What do I do, Reddit? Is there some trick to actually getting Facebook to listen to you, or at least some way to delete your account without being permitted to log in to it?
tl;dr I’m banned from Facebook for using a fake name, but I’m not using a fake name. They’ve asked me to prove it, and I have (three weeks ago), but they just keep replying to ask me to prove it again.
Edit (screenshots): the screen I first saw when trying to log in after submitting their form, the screen I now see when trying to log in, and an example of an email I’ve received from them (I’ve got several of these, now, each signed off with a different name).