Client Of The Day

Oh, some of our clients are funny. A client of ours, who hosts her web site and e-mail with us, calls me up because she has difficulty getting access to her webmail:

Her: “My e-mail doesn’t work.”
Me: (not knowing much about her configuration) “Are you using a web browser to check your e-mail, over the web? Or are you using some other program, like Outlook or Outlook Express?”
Her: “What?”
Me: “Are you using Internet Explorer?”
Her: “Yeah. [my co-worker] sent me a link and I went to the page and it worked. So to make it easier in future I saved it to my desktop. But now when I click on it I get the user name and password thing and then it doesn’t work.”
Me: “So… you’re clicking a shortcut on the desktop, and you see the user name and password boxes. You put in your user name and password… what do you get?”
Her: “Page Not Found.”
Me: “Could you tell me the address your web browser says it’s at?”
Her: “The what?”
Me: “The thing written in the white bar at the top of the screen.”
Her: “Okay, it’s C:\Documents and Settings\Meriel\Desktop\login.html.”
Me: “Umm. When you made this link on your desktop, how did you do that?”
Her: “I clicked File, then Save. Why?”
Me: “Right. What you’ve done is you’ve saved a copy of the login page onto your computer, isn’t it? But your webmail is online, so that’s not working.”
Her: “But I wanted to be able to read my webmail offline, because I’m only on dial-up and it’s a lot faster to open things from my desktop.”
Me: (bangs head on desk)

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