[this post was damaged during a server failure on Sunday 11th July 2004, and it has not been possible to recover it]
[this post was partially recovered on 12 October 2018]
Well, they give me money, so I can’t complain too much, but regardless…
My student loan should have been credited to my account on Monday (12th). Paul got his on Sunday! But when mine hadn’t come through by this morning, I got a little concerned. So I phoned them up on the enquires number listed on their web site.
“You have called the Student Loans Company. For enquiries regarding your student loan, press 1. To change your bank account details, press 2. For any other enquires, press 3.”
I press 1.
“If you are calling on behalf of a third party, we must advise you that they must cal personally owing to customer confidentiality. If you have any general enquiries, please visit
our web site at www.slc.co.uk. Thank you.” <click>
WTF?
I call again, and this time press 3. Some confusing buttons later, I get through to a nice Scottish woman called Alison. It turns out that they had the incorrect sort code for me (and they had known this for several months [sort code had come up invalid upon entry] – but hadn’t bothered to phone or write to me). How had they gotten the sort code wrong? Well; they’d read one of my …
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