Having found by coincidence a (minor, perhaps exploitable as part of a more-complex attack) security problem with the website of a major high street bank, one would think it would be easier than it evidently is to get it reported and fixed. Several phone calls over a couple of days, and the threat of making a complaint about a representative if they didn’t escalate me to somebody who’d actually understand what I was explaining, I’ve finally managed to get the message through to somebody. How hard was that? Too hard.
If this still doesn’t work, what’s the next step? I’m thinking (1) change banks; (2) explain why to the bank; (3) explain why to the world. Seriously, I expect better from the people looking after my money.
And on that note: time for bed.
Edit: Meanwhile, we see that the PlayStation Network hack may have resulted in the theft of personal information from users’ accounts. While most of the media seems to be up in arms about the fact that this might have included credit card information, I’m most pissed-off about the fact that it might have included unencrypted passwords. Passwords should be stored using irreversible encryption: there’s no legitimate excuse not to do this, these days (the short version for the uninterested: there is a technique which can be used to store passwords encrypted in a pretty-much irreversible format, even if the hacker steals your entire computer: it’s very easy to do, protects against all kinds of collateral damage risks, and Sony evidently don’t do it). If any of Sony’s users use the same password for their email account, social network accounts, online banks, etc. (and many of them will, despite strong recommendations to the contrary), the hackers are probably already getting started with social hacking attempts against their friends, identity theft attacks, etc. Sony: you are a fail.