Justification Of What You All Already Thought About My Sanity, And About Orange’s Competence

As I promised a few days ago, I called Orange today to complain that I hadn’t ever received the two messages for which I’ve had the cost refunded. The first couple of people said that there was nothing that they could do, but a lot of harassment and a few calls later, and I persuaded them to send me the latter of the two messages, which is apparently a Christmas greeting.

A few minutes later, my phone beeped to let me know that a new message had been received. A new multimedia message. The body of which was as follows:

You
have received a Multimedia Message, which your handset unfortunately
cannot support. Please refer to the accompanying text message and follow
the instructions to view the message from the web.

WTF???

Did I miss something here?

1. Orange send me a message to apologise for having charged me for receiving some messages from them, and give me a refund, even though I never received said messages. Can’t find any mention of them on my bill, either.
2. I complain at length to Orange that I never received the messages that I wasn’t billed for (I don’t mention that I don’t seem to have paid – they might take the refund back out of my next bill or something), and they promise to re-send it.
3. The message arrives on my multi-media phone – the phone that they know I have and apparently already sent this message to, once, but it’s in a format that my phone can’t understand.
4. There is no accompanying text message.

Shall I ring them up and complain again?