I noticed that automated emails from Steam weren’t doing alt-text very well. Some image links had no or inadequate alt-text. (Note that Steam don’t support opting for plain text rather than HTML emails.)
I’m fortunate enough to depend upon alt-text never-to-rarely. But I prefer not to load remote images, so I still benefit from alt-text.
I filled out a support request to Steam layout out the specific examples I’d found of where they weren’t doing very well, and stressing why it’s (morally, legally, etc.) important to do better.
And you know what: they quietly fixed it. When I received an email today telling me that something on my wishlist is on sale, it had reasonably-good alt-text throughout. Neat.
