What Does This Bug Report Mean?

A bug report just came in from a client I’m responsible for at work. It reads:

…Main menu – home page – The ‘g’ of outstanding debts is permanently underlined.

I’m not even sure what this message means. It looks like the client is telling me that the letter ‘g’ at the end of the word “outstanding”, which appears in the main menu of the software I’ve been writing for him, is underlined. I’m pretty clear on this bit of his message (although I’m as-yet unable to get the same effect on my own computer). What I want to know is, what does he want?

Is he saying that the letter ‘g’ is underlined but that it shouldn’t be? Or that it’s correct that it’s underlined (in which case, why is he filing a bug report?). Or is he asking, in a convoluted way, for it to be made to be permanently underlined (in which case: why – it doesn’t seem to make any sense?).

What a great start to the New Year’s work.