Comcast Customer Service

Saw a news story today that made me smile: it seems that this guy had problems with his Comcast cable modem and, after a fair amount of hassle, finally managed to get them to send an engineer around to look at it. The engineer proceeded to fall asleep on the guy’s couch, which he caught on video and posted online.
Comcast, somewhat distressed by this bad publicity, sent a whole team of engineers around to fix our amatuer filmmaker’s internet connection, and report that the engineer in question is no longer working for them.

One can make all kinds of comments about the behaviour of the engineer on call, but the easily-overlooked point is that the engineer fell asleep after spending over an hour in a telephone queue to Comcast’s engineering department… something tells me that firing the engineer won’t fix Comcast’s customer service problems…