They’re still at it… National wide refused mine today too. I will be printing and suitable “in face” shoving. The NHS, passport service have been fine with it.
If I was to follow the advice I just had from the clerk “You need to go to your solicitor.” I’d be incurring a cost that I needn’t expend, even just for the consultation time. Poor show. I’m not falling for that. Thanks for the excellent site Dan, refreshing transparency, esp. with the GitHub repo!