I do recommend writing to Vue Corporate. They were quick to reply when I did so… I assume they don’t like Vue Oxford making them look bad. Again.

And twenty minutes is disgraceful. Unless the bulb has blown. But that shouldn’t happen as they need time to warm up, which means they should have known some minutes before the scheduled start time. If it was something like a snapped film (Which it could be – only screen 1 there is digital AFAIK) then my record for repairing and getting the film back on is 45 seconds.

Unless they have completed their plan of replaying them all with digital projectors. In which case you’re on your own. This just goes to show that switching everything to a system where people on-site can’t fix it, and then proceeding to sack all the qualified people does not necessarily give a better customer experience…