Thanks for that quote, as have got round both Doctors & Housing Association with that one: however got letter this morning from passport office (who I thought would be more clued).
Most organizations have been great – eg. able to just change online without even any proof for gas, water & electricity. Also over the phone [without having to send anything in]; for NI.
I just have passport and one bank account left [pending appointment with managers]. The other bank just changed it then & there at the till – and credit card company, via letter.