Initial City Link – Consumers Strike Back!
Please join my Facebook group and tell all your friends. Put pressure on companies to offer at least one alternative to City Link Initial.
If you ever had something delivered by Initial City Link, odds are that it was a negative experience. Initial City Link can’t do what seems to be no problem for other couriers. Causing irritation and aggravation to consumers.
One forum thread I came across sums up Initial City Link:
> Zero customer focus
> Zero accountability
> Zero support
> Zero improvements
But the blame resides in both the courier and the retailer. It has become pointless to complain to Initial City Link therefore consumers have to put pressure on retailers.
What you can do:
DON’T BUY if a retailer solely uses Initial City Link for shipping
DON’T BUY if a retailer doesn’t offer you a choice of couriers
CANCEL YOUR ORDER if there is a failed delivery which is not your fault. Go and order elsewhere with a reliable courier.
TELL YOUR RETAILER why you won’t buy from them anymore. Insist on a choice of delivery options. Come back to them once they do.
You can post your personal experience with Initial City Link but usually it’s the same story over and over again. ‘Attempted’ deliveries which never happened, ‘lost’ delivery cards, ‘unfulfilled’ deliveries, unhelpful and rude staff and Initial City Links great company policy which serves as an excuse for everything.
Whatever Initial City Links excuse: The consumer is at fault in their eyes. QUITE RIGHT! Because at the end of the day the consumer had a choice to order or not to order from a company that uses Initial City Link or could have paid a little extra for a reliable alternative courier.
There will be three lists in this forum:
> Companies who use Initial City Link
> Companies who don’t use Initial City Link
> Companies who have solely used Initial City Link / and or did not offer their customers any choice previously but do now due to consumer pressure.
PLEASE DON’T POST IN THIS GROUP IF A DELIVERY WENT WRONG DUE TO YOUR FAULT.
IF YOU ARE A COMPANY AND THINK YOU ARE LISTED IN THE WRONG CATEGORY OR YOU NOW PROVIDE A CHOICE OF AT LEAST ONE OTHER COURIER TO CONSUMERS PLEASE EMAIL CONSUMERSSTRIKEBACK@INVENT2B.COM AND YOU WILL BE MOVED INTO THE RIGHT CATEGORY AFTER VERFIFICATION.